Lina Stores - Online Shop Reviews 

1,145
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of delicious and high-quality Italian products, often highlighting fresh ingredients and superb prepared meals. People found the ordering process easy and efficient, appreciating the excellent service and proactive communication. Packaging is frequently described as beautiful, secure, and well-presented, ensuring items arrive in perfect condition. However, some customers also noted inconsistencies with delivery services. A few experienced significant delays, with orders arriving late for special occasions or not delivered as scheduled. There were also instances where parcels were left in insecure locations or did not arrive, causing inconvenience and disappointment.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the delicious food, excellent... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising the efficiency, timely arrival,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the delicious food, wine, and dry... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy and... See more

Service

Users describe positive interactions with service, often highlighting exceptional experiences where staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... See more

Rated 5 out of 5 stars

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but... See more

Rated 5 out of 5 stars

Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…) Ordering was quick & easy and the beautifully packed items arrived v soon after p... See more

Rated 5 out of 5 stars

We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese! T... See more


Company details

  1. #16 of 39 best companies in Grocery delivery service
  2. #25 of 46 best companies in Catering food and drink supplier
  3. #45 of 69 best companies in Corporate gift supplier
  4. #236 of 375 best companies in Gift shop

Written by the company

Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(1,145)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just love the pasta!

Just love this pasta, their sauces and the delightful desserts.
I have ordered many times as gifts for friends and family would fully recommend. A Fantastic choice of items to order, and always delivers on time.

22 September 2025
Rated 1 out of 5 stars

Late delivery - missed birthday

I made the order and chose a date (1st October), with the intention that the order would arrive on the day of my son’s 21st birthday. sadly I received a message at around 6:30pm on the 1st October on informing me the order would be delayed by 24 hours. Obviously this is very disappointing, as the birthday present is now due to arrive a day after his birthday.

29 September 2025
Rated 5 out of 5 stars

Saviour on house move day.

This was given as a gift to my brother & family on the day of their house move. They were thrilled with it & said how tasty the meals were, how easy to assemble they were. I was very pleased with their feed back. Thank you.

15 September 2025
Rated 1 out of 5 stars

The order wasn’t shipped

The order wasn’t shipped, I wasn’t informed. When I chased the order they said there was a delivery issue but then got a notification from DHL to say the order had just been created. Ended up being a week late for a birthday

14 September 2025
Rated 4 out of 5 stars

Once greatly loved, but no more...

The delivery was perfect and on time... thank you, but the products are no longer what they were, more limited and controlled in jars, not loose. After 80+years this seems a retrograde step. Come on Lina, get back to your roots... good, basic Italian food that can also be delivered. And, we are sad that dogs aren't allowed in Lina restaurants, unlike other Italian venues! This will be our last order.

2 September 2025
Rated 5 out of 5 stars

Fabulous

Fabulous! So many delicious items to choose from. All such a high quality. Customer service is second to none.

21 August 2025
Rated 5 out of 5 stars

Online shop - will order again…

Ordered for a family dinner and was not disappointed. Food was easy to prepare, very tasty and loved by everyone. Will definitely order from the online shop again. Customer service was excellent (thanks Reggie) when we had some delivery challenges.

21 August 2025
Rated 2 out of 5 stars

As Italian as pineapple on a pizza!

Overcooked pasta, under attentive staff and as genuine to Italian traditions as pineapple on a deep pan pizza!

Once a great company, now a mediocre brand rolling out to a high street near you!

I’ve shopped at the original store for 30 years. I’ve just had lunch in Marylebone. I’m not interested to go back, ever!

Why did I review here, I hear you ask? The only email address on the website is for reservations, that says it all!

Ciao Lina!

24 August 2025
Unprompted review
Rated 5 out of 5 stars

Lovely range of produce and gift…

Lovely range of produce and gift hampers. I ended up ordering more than intended as the fresh pastas looked so delicious.
Items arrived on time well packaged and fresh. Will order again for sure.

6 August 2025

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