Lina Stores - Online Shop Reviews 

1,145
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of delicious and high-quality Italian products, often highlighting fresh ingredients and superb prepared meals. People found the ordering process easy and efficient, appreciating the excellent service and proactive communication. Packaging is frequently described as beautiful, secure, and well-presented, ensuring items arrive in perfect condition. However, some customers also noted inconsistencies with delivery services. A few experienced significant delays, with orders arriving late for special occasions or not delivered as scheduled. There were also instances where parcels were left in insecure locations or did not arrive, causing inconvenience and disappointment.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the delicious food, excellent... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising the efficiency, timely arrival,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the delicious food, wine, and dry... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy and... See more

Service

Users describe positive interactions with service, often highlighting exceptional experiences where staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... See more

Rated 5 out of 5 stars

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but... See more

Rated 5 out of 5 stars

Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…) Ordering was quick & easy and the beautifully packed items arrived v soon after p... See more

Rated 5 out of 5 stars

We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese! T... See more


Company details

  1. #16 of 39 best companies in Grocery delivery service
  2. #25 of 46 best companies in Catering food and drink supplier
  3. #45 of 69 best companies in Corporate gift supplier
  4. #236 of 375 best companies in Gift shop

Written by the company

Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,145)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you

Ordering easy, packaging and delivery brilliant -of course the product is first class. Thank you.

4 December 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but I am sure they will all be delicious. 😋

4 December 2025
Rated 5 out of 5 stars

Easy to order

Easy to order, plus I had to contact Lina to change delivery dates. The communication was efficient and effective. The items ordered were packed and protected expertly … Thank you

3 December 2025
Rated 5 out of 5 stars

Recommended by a friend

Recommended by a friend, sent as a gift. Quick and easy. Delivery on time to correct address.
No complaints and would use again if recipient enjoys the food.

3 December 2025
Rated 5 out of 5 stars

Cinque Stelle Lina Stores ⭐⭐⭐⭐⭐

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has very detailed information. My items were packaged beautifully, securely & delivered on the date I chose. As someone with Italian heritage I have found somewhere to shop for the foods I love. Mille Grazie

19 November 2025
Rated 3 out of 5 stars

Underwhelming experience

High-value delivery was left in the common area of the apartment building even though I was at home and let the courier into the building.
One item of the delivery was missing.

7 November 2025
Rated 5 out of 5 stars

Excellent, efficient service

Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…)
Ordering was quick & easy and the beautifully packed items arrived v soon after placing the order. I have no doubt the recipients (purchased various items as gifts) will be thrilled.

7 November 2025
Rated 1 out of 5 stars

Soggy overcooked kale…

The kale that came in the meal kit was cooked and not raw like shown in the picture on the online shop, it was overcooked and soggy, the cooking instructions said to add olive oil in a pan and add kale and cook ! The already overcooked kale turned the whole pasta dish dark green colour, it was also extremely salty, everyone tried to eat it but more than half ended up in the bin.
Now I’ve had this dish in lina restaurant and we loved it, what came in the meal kit does not resemble what we ate at the restaurant at all. Very disappointing as it was a birthday gift and resulted in a spoilt meal. I’ve bought meal kits from Nonna tonda and pasta evangelist before and they have been perfect, turned out just like the pictures and taste so good.
A waste of almost £60, I won’t be ordering any more meal kits from Lina.
The tiramisu on the other hand was very good.

25 October 2025

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