Lina Stores - Online Shop Reviews 

1,144
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful range of fresh Italian products, delicious meal kits, and charming gift items available through the website. Consumers also mention that the online ordering process is completely straightforward and easy, while the goods arrive safely in secure and delightful packaging. However, some customers also noted frustrating issues with unexpected delivery delays, which occasionally disrupted plans for important family events and birthdays. A few reviewers experienced extended transit times that negatively affected the overall condition of perishable goods or resulted in missing items from boxes.

What people talk about most

Product

Consumers find product quality to be outstanding, expressing general satisfaction with the delicious food and... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders generally arrive on time and are well... See more

Quality

Customers consistently report satisfaction regarding the exceptional quality of the food and products.... See more

Order

Users describe positive interactions with order, highlighting that the process is straightforward, quick, and... See more

Service

Reviewers highlight positive aspects of service, noting that staff go above and beyond to help customers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... See more

Rated 5 out of 5 stars

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but... See more

Rated 5 out of 5 stars

Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…) Ordering was quick & easy and the beautifully packed items arrived v soon after p... See more

Rated 5 out of 5 stars

We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese! T... See more


Company details

  1. #17 of 39 best companies in Grocery delivery service
  2. #25 of 46 best companies in Catering food and drink supplier
  3. #44 of 67 best companies in Corporate gift supplier
  4. #235 of 372 best companies in Gift shop

Written by the company

Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(1,144)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Products and Delivered on time

Great products, packaged very well and used a reputable courier to deliver the items. Arrived on time and great communication from both Lina and DHL.

Will definitely be ordering again!

11 June 2025
Rated 5 out of 5 stars

Excellent service

Please read the whole review as service was excellent and all the issues were swiftly sorted.

Sadly the biscuits were all broken which is a shame as our hamper was a gift. Also during the purchase process the address for delivery was changed to the billing address.

Having written the above Lina’s Stores contacted me and the service was excellent. They offered to resend the hamper and looked into the issue I had with the delivery address. The problem with packaging well also be looked at. Will definitely use them again and also worth visiting Lina’s stores as their food is excellent.

23 May 2025
Rated 5 out of 5 stars

Fantastic dishes which we sent to our…

Fantastic dishes which we sent to our friends who have a newborn baby. They cried with delight at how delicious and thoughtful the gift was. Came on chosen day and delivered securely in cooler bag. Super easy and quick to cook and yummy 🤤

22 April 2025
Rated 5 out of 5 stars

10/10

Easy to order, with choice of days for delivery. Good quality foods and wine. Delicious bolognaise!

Definitely order again

23 April 2025
Rated 5 out of 5 stars

I live in Jersey 🇯🇪 but always adore…

I live in Jersey 🇯🇪 but always adore visiting Lina Stores when I’m in London – especially the beautiful delicatessen on Greek Street and the charming café in Marylebone. This year, I ordered the Dolce Hamper as a birthday surprise for my dearest friend in London, and it was absolutely perfect. From the elegant packaging to the delicious selection of Italian treats, every detail was impeccable.

Grazie mille per aver reso il compleanno della mia amica così speciale (thank you so much for making my friend’s birthday so special). 💚

2 April 2025
Rated 5 out of 5 stars

South Ken Lina…

I went to the South Kensington Lina Stores and really enjoyed the delicous food and wonderful atmosphere of the place. My wife and I were served by Ana Maria who was extremely: polite, pleasant and super attentative. A warm feel and excellent recommendations by Ana made this an amazing experience.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Meal Kits

Second time I have ordered meal kits from Lina Stores. Always excellent, ordering, delivery packaging and obviously the quality of the food is always 5*.

12 March 2025
Rated 4 out of 5 stars

Great pasta

Great pasta easy recipe to follow the only criticism was it was a tiny portion of cheese, thankfully I had more in the house ready to grate.

11 February 2025

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