Lina Stores - Online Shop Reviews 

1,145
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of delicious and high-quality Italian products, often highlighting fresh ingredients and superb prepared meals. People found the ordering process easy and efficient, appreciating the excellent service and proactive communication. Packaging is frequently described as beautiful, secure, and well-presented, ensuring items arrive in perfect condition. However, some customers also noted inconsistencies with delivery services. A few experienced significant delays, with orders arriving late for special occasions or not delivered as scheduled. There were also instances where parcels were left in insecure locations or did not arrive, causing inconvenience and disappointment.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the delicious food, excellent... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising the efficiency, timely arrival,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the delicious food, wine, and dry... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy and... See more

Service

Users describe positive interactions with service, often highlighting exceptional experiences where staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... See more

Rated 5 out of 5 stars

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but... See more

Rated 5 out of 5 stars

Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…) Ordering was quick & easy and the beautifully packed items arrived v soon after p... See more

Rated 5 out of 5 stars

We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese! T... See more


Company details

  1. #16 of 39 best companies in Grocery delivery service
  2. #25 of 46 best companies in Catering food and drink supplier
  3. #45 of 69 best companies in Corporate gift supplier
  4. #236 of 375 best companies in Gift shop

Written by the company

Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(1,145)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect for 2!

Absolutely lovely quality food and generous amounts for 2. Prosecco not too sweet. Cakes slices just right size. Only 'titch', consider including 'how to' instructions. Not everyone reads information easily on a phone.

11 February 2025
Rated 5 out of 5 stars

Excellent quality

Excellent quality. Delivery and packaging. Thank you. Will order again. Bought Gluten free pasta. Ravioli and the lovely Prosecco and meal for two , used as a birthday gift. The lady was delighted.

Shame we are a little too far for the breads.

20 January 2025
Rated 5 out of 5 stars

All good on the ordering and delivery

I can only comment on the ordering, delivery and initial reaction from a friend on buying the oil as a gift. All went smoothly with the delivery and my friend said the product looks great.

6 January 2025
Rated 5 out of 5 stars

Great shopping experience from Lina…

Great shopping experience from Lina Stores as always. The ordering process was smooth and the delivery was prompt and efficient.

I highly recommend Lina Stores for top-notch products and hassle-free shopping.

24 December 2024
Unprompted review
Rated 5 out of 5 stars

A kind goodwill gesture from Lina stores

The failed delivery on the 6th was rectified by Lina Store’s sincere apologetic gesture. I’m very impressed by your customer relationship and restored our confidence on Lina’s excellence on food quality and service.
Thank you!

6 January 2025

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