Lina Stores - Online Shop Reviews 

1,145
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of delicious products, including Italian produce and meal kits, often highlighting their high quality and authentic taste. The ordering process is frequently described as easy and efficient, with many appreciating the smooth online shopping experience. Reviewers often commend the beautiful and secure packaging, ensuring items arrive well-protected and fresh. Many customers also highlight the excellent service, including helpful staff and efficient handling of orders. However, some customers also noted issues with delivery, experiencing delays that impacted fresh food or caused gifts to arrive late.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the delicious food, excellent... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising the ease of ordering,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the delicious food, wine, and dry... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy, straightforward, and... See more

Service

People report positive experiences with service, often describing it as great, efficient, and second to none.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... See more

Rated 5 out of 5 stars

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but... See more

Rated 5 out of 5 stars

Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…) Ordering was quick & easy and the beautifully packed items arrived v soon after p... See more

Rated 5 out of 5 stars

We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese! T... See more


Company details

  1. #16 of 39 best companies in Grocery delivery service
  2. #25 of 46 best companies in Catering food and drink supplier
  3. #44 of 67 best companies in Corporate gift supplier
  4. #235 of 372 best companies in Gift shop

Written by the company

Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,145)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really impressed.

Really impressed with the service and quality of products and gift voucher I ordered for gifts this Christmas from Lina Stores.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing team building lunch

Had an amazing team building lunch (24 people) at Lina Stores Kings Cross. The food was delicious and plenty, everyone was very satisfied with the food and quality of service.

4 December 2024
Rated 1 out of 5 stars

Offensive assistant in Soho branch

Offensive assistant (on the shop floor - not the person who took payment at the till) in Soho branch, dictating which packets on the shelves I should buy and asking me if I wanted a basket, like I was going to run off with a packet of biscuits. If I wasn’t buying for the kids (as promised), I would have walked out without purchasing. I won’t be going back to Lina’s again. It’s easy enough to find alternative retailers. I have kept the original receipt and have a photo of it on file, and the debit from my account is on my statement. There is no mistake on my part and I stand by this just and fair review.

8 November 2024
Unprompted review

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