LIND Reviews 

1,396
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely knowledgeable and friendly staff members who consistently go out of their way to make purchasing a motorcycle a completely smooth and stress-free process from start to finish. Consumers also highlight the exceptionally fast delivery times, careful packaging, and the great overall quality of the items they successfully purchased. Some reviewers were not happy with the service department, mentioning rude personnel or unexpected charges for unnecessary repairs. A few people also experienced frustrating issues with unresolved mechanical problems or items suddenly becoming unavailable without any prior explanation.

What people talk about most

Service

Consumers find service to be positive, highlighting professional standards and efficient handling of... See more

Product

Users describe positive interactions with product, consistently highlighting that items arrive promptly and... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that goods arrive... See more

Price

Customers had positive experiences with price, noting that items are often delivered as promised. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife purchased a bike from Lind - Yamaha Newmarket, where Pierre provided excellent service. I felt sorry for him, as he patiently answered all our questions. I was impressed by his extensive knowl... See more

Rated 5 out of 5 stars

I went to Triumph Watford to look at some bikes, after deciding to do my DAS course to get my A licence. I was greeted by Ram, and he helped me choose my bike. I told him what I was looking fo... See more

Company replied

Rated 5 out of 5 stars

I was unfortunately sent the wrong tank bag and no installation kit was included. My query was handled very efficiently and effectively by James at Lind. The business acknowledged and corrected the mi... See more

Rated 5 out of 5 stars

Fantastic company to deal with Great value for money easy to order and very fast delivery Pity your company is not where I live just took delivery of a brand new Triumph Trident but will definite... See more


Company details

  1. #31 of 47 best companies in Motorcycle shop
  2. #1 of 2 best companies in Ducati dealer
  3. #1 of 2 best companies in Harley-Davidson Dealer
  4. #2 of 4 best companies in Triumph motorcycle dealer
  5. #3 of 9 best companies in Second-hand Motorcycle Dealer
  6. #1 of 3 best companies in Yamaha motorcycle dealer

Written by the company

At LIND, we are passionate about delivering a highly personalised motorcycle shopping experience, whether you visit us in-store or online. Our online store is stocked with thousands of high-quality motorcycle products, including premium ridewear, casual clothing, motorcycle accessories, aftercare essentials, and genuine parts from top brands. With nine motorcycle dealerships across the UK, we are proud to represent Triumph, Harley-Davidson®, Ducati, and Yamaha, offering an extensive range of new and used motorcycles, expert advice, and outstanding customer service. Whether you're searching for your next motorcycle, need specialist servicing, or want to customise your bike, our fully trained and highly skilled technicians ensure the best care, from routine maintenance and repairs to performance upgrades and bespoke customisation. When you visit one of our LIND dealerships, you’ll always receive a warm welcome—stop by for a chat, browse our latest models, and enjoy a cuppa on us. Stay connected with us on Instagram, Facebook, and YouTube, where we share daily updates, exclusive offers, and the latest motorcycle news, so you never miss a thing.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,396)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Colin and Vince are top blokes

Colin and Vince are top blokes! All round service is excellent…I purchased a Triumph Speed Triple RR which is the first Triumph I’ve ever owned and man! WHAT A BIKE!! Very happy with it and the service received from Triumph West London. I’m so glad I didn’t buy a Harley 🙌🏻 Would definitely deal with Triumph West London in the future.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Took my bike for it's first service

Took my bike for it's first service
No complaints .
Also had a break recall no hassle at all.
vary happy with the service provided ..
And Claire is brilliant
..excellent team
Lee

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. From the demo ride ( not easy to find) to delivering in person to the midlands at 9pm to avoid me having to wait ages for the transport company. Awesome service

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Never suggest this place

I recently took my Sportster in for its 10,000-mile service. Following the service, the engine began cutting out while I was riding, creating a serious safety concern and leaving me in an unreliable and potentially dangerous situation.

Believing that the issue would be rectified, I took the bike from London to Guildford. However, despite the problem arising immediately after the service, I was charged again for further work, yet the original issue remains unresolved. I certainly did not expect to receive another substantial bill without the fault being fixed.

I am extremely disappointed with the overall experience and the way my complaint has been handled. Had I known that the issue would not be properly diagnosed and resolved, I would have taken the bike to a reputable local garage instead.

As a Harley-Davidson dealership charging premium prices and presenting itself as a specialist service provider, I expected a much higher standard of workmanship and customer care. The bike should have been thoroughly checked after the initial service, and any issues should have been identified and corrected before being returned to me.

Instead, I have had to make three separate trips to Guildford, wasting both my time and money, while the problem with the bike remains unresolved.

Overall, I am very dissatisfied with the service I have received and would not recommend this dealership based on my experience.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Great dealership

Picked up my 2023 speed triple 1200 rs yesterday off Idir Babaci . Great service ran me through everything , very knowledgeable and helpful . Thoroughly recommend this dealership and its staff
Thankyou

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with
Great value for money easy to order and very fast delivery
Pity your company is not where I live just took delivery of a brand new Triumph Trident but will definitely use your dealership again
Thank you

27 April 2026

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