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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, extensive knowledge, and professional demeanor, making every interaction pleasant and informative. The service is consistently described as brilliant, efficient, and stress-free, with many appreciating the quick responses and seamless processes, whether online or in-store. Reviewers often highlight the great prices and quality products, noting that items are delivered swiftly, well-packaged, and exactly as described. However, some people were dissatisfied with certain delivery partners, experiencing issues with collection points or unexpected changes in availability. A few other people also felt that some staff members lacked product knowledge and were unhelpful, leading to a less positive experience.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the quality and condition of items received,... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast and efficient delivery... See more

Price

Consumers find price to be positive, with many reviewers highlighting the great and brilliant prices offered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down one of the best motorcycle dealership experiences I’ve ever had. From the moment I called and walked into the showroom, I was greeted with genuine enthusiasm and professionalism. Scott... See more

Rated 5 out of 5 stars

My wife purchased a bike from Lind - Yamaha Newmarket, where Pierre provided excellent service. I felt sorry for him, as he patiently answered all our questions. I was impressed by his extensive knowl... See more

Rated 5 out of 5 stars

Buying on line made easy by Lind, very good communications, great packaging for product, will buy from them again and highly recommend. Be aware they used DPD LOCAL which there was no option for... See more

Rated 5 out of 5 stars

Made an online purchase using the sign up code to save 10% which made LIND the most competitive for price. I was contacted promptly from the store in London by an extremely helpful chap called Mart... See more

Company replied


Company details

  1. #29 of 47 best companies in Motorcycle shop
  2. #1 of 2 best companies in Ducati dealer
  3. #1 of 2 best companies in Harley-Davidson Dealer
  4. #2 of 4 best companies in Triumph motorcycle dealer
  5. #3 of 9 best companies in Second-hand Motorcycle Dealer
  6. #1 of 3 best companies in Yamaha motorcycle dealer

Written by the company

At LIND, we are passionate about delivering a highly personalised motorcycle shopping experience, whether you visit us in-store or online. Our online store is stocked with thousands of high-quality motorcycle products, including premium ridewear, casual clothing, motorcycle accessories, aftercare essentials, and genuine parts from top brands. With nine motorcycle dealerships across the UK, we are proud to represent Triumph, Harley-Davidson®, Ducati, and Yamaha, offering an extensive range of new and used motorcycles, expert advice, and outstanding customer service. Whether you're searching for your next motorcycle, need specialist servicing, or want to customise your bike, our fully trained and highly skilled technicians ensure the best care, from routine maintenance and repairs to performance upgrades and bespoke customisation. When you visit one of our LIND dealerships, you’ll always receive a warm welcome—stop by for a chat, browse our latest models, and enjoy a cuppa on us. Stay connected with us on Instagram, Facebook, and YouTube, where we share daily updates, exclusive offers, and the latest motorcycle news, so you never miss a thing.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hands down one of the best motorcycle…

Hands down one of the best motorcycle dealership experiences I’ve ever had. From the moment I called and walked into the showroom, I was greeted with genuine enthusiasm and professionalism. Scott & the team were incredibly helpful with a unique issue, I’d had a bike stolen but had a tour planned 3 days later. Scott made sure panniers were ordered & fitted, the bike was serviced and ready for me within two days.

The level of customer service was exceptional. The entire buying process was smooth and stress-free.

If I could give 6 stars, I would !

18 July 2025
Unprompted review
Rated 5 out of 5 stars

I saw a Triumph Tiger Sport 1050 on Autotrader

I saw a Triumph Tiger Sport 1050 on Autotrader. I contacted Zara at West London Triumph who gave me a honest description of the bike. I put a deposit
down to hold the bike until the following day. In the meantime Zara sent out details of my bike for part exchange. They came back with a really fair price. When I arrived the Triumph Tiger was better than in the pictures. Zara made the whole process seamless and so easy. The result being one very happy owner of a Triumph Tiger. Will definitely recommend WLTriumph.

11 July 2025
Unprompted review
LIND logo

Reply from LIND

Thank you for taking the time to share your experience! We’re so pleased to hear everything went smoothly and that the bike exceeded your expectations. It’s great to know you felt supported throughout the process — and congratulations on your new Triumph Tiger! We truly appreciate your recommendation and hope you enjoy many miles of adventure ahead.

Beth – LIND Experience Team

Rated 5 out of 5 stars

Quick service decent price

Quick service decent price

28 June 2025
LIND logo

Reply from LIND

Thanks for the great feedback! We're glad you were happy with the quick service and fair pricing. We hope to see you again soon!

Beth – LIND Experience Team

Rated 5 out of 5 stars

Quality item which was delivered really…

Quality item which was delivered really quickly. Definitely recommend this seller.

28 June 2025
LIND logo

Reply from LIND

Thank you for your kind words! We're so pleased you were happy with the quality and speedy delivery. Your recommendation means a lot to us!

Beth – LIND Experience Team

Rated 5 out of 5 stars

Easy to order and quick delivery with…

Easy to order and quick delivery with no fuss

25 June 2025
LIND logo

Reply from LIND

Thank you for your kind words! We’re glad to hear you found ordering easy and delivery quick and hassle-free. We look forward to helping you again soon!

Beth – LIND Experience Team

Rated 5 out of 5 stars

Needed two new tyre valves,

Needed two new tyre valves,
Delivered quickly and great service 👍

25 June 2025
LIND logo

Reply from LIND

Thank you for your great feedback! We're happy to hear your tyre valves arrived quickly and that you’re pleased with our service. If you ever need anything else, just let us know!

Beth – LIND Experience Team

Rated 5 out of 5 stars

Great Service and Price

Made an online purchase using the sign up code to save 10% which made LIND the most competitive for price. I was contacted promptly from the store in London by an extremely helpful chap called Martin in parts who updated me on my purchase and expected delivery date.
Unfortunately DPD and the collection point of Morrisons let the side down with some terrible service.
After a quick phone call Martin was on the case and I received my new top case and sliding carriage yesterday with no fuss.
Highly recommended

24 June 2025
LIND logo

Reply from LIND

Thank you so much for your detailed and thoughtful review! We’re delighted to hear that you found our team helpful and that your purchase was resolved quickly despite the delivery issues. We’re sorry for the inconvenience caused by DPD and the collection point, but glad everything arrived smoothly in the end. Your recommendation means a lot to us!

Beth – LIND Experience Team

Rated 5 out of 5 stars

Cap arrived promptly with DPD

Cap arrived promptly with DPD, price and discount fair, item as described. Son very happy as this was a replacement he had left on a plane. Thank you.

24 June 2025
LIND logo

Reply from LIND

Thank you for your lovely review! We're so pleased to hear your son's replacement cap arrived promptly and that he's happy with it. It's great to know everything met your expectations — we really appreciate you taking the time to share your experience.

Beth – LIND Experience Team

Rated 5 out of 5 stars

Only ever sell good quality items and…

Only ever sell good quality items and also delivery is very quick and efficient

24 June 2025
LIND logo

Reply from LIND

Thank you so much for your kind words! We're delighted to hear that you've been pleased with the quality of our products and the speed of our delivery. Your support means a lot to us, and we look forward to welcoming you back again soon.

Beth – LIND Experience Team

Rated 5 out of 5 stars

Spoke with Jake in Parts

Spoke with Jake in Parts, there are some people in life with the right attitude, polite, helpful, know what they are talking about and deliver in a pleasant manner.
HD Guildford, Jake, a credit to your dealership

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Great advice and knowledge of the product very helpful ,,,gives you confidence,,,fast response with any communication, well recommended

29 May 2025
Rated 5 out of 5 stars

The best

Went to service my 04 sportster had a few tech problems so was given a loan bike organised by the lovely Katie on service reception, rang me 2 days later to say bike was ready but weather was foul, no problem for this great team we checked forecast together and it will be 5 days till next sunny day, still no problem, what a fantastic experience, so kind and understanding and am very thankful, TOP TEAM 🌟🌟🌟🌟🌟

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Bought a bike from lind Newmarket the…

Bought a bike from lind Newmarket the car of this company was fantastic Pierre who dealt with me was really helpful and guided me through I'm very happy that I purchased the bike and I also received a phonecall from Pierre to make sure everything is ok I would recommend if your buying a motorbike go to linds fantastic help very very happy with my bike 😀😀

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Trip to Triumph East London

I went to Triumph East London for one of my bikes first MOT. As usual the service was impeccable, very professional and very friendly. In my experience, this dealership is the best I have ever been to. All the staff know their stuff, and are all bikers, makes you feel you can trust them with your pride and joy. I've bought 2 new bikes from Triumph East London, I would never go anywhere else. Thank you Marc and all your team.

23 May 2025
Unprompted review

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