MERCEDES-AMG PETRONAS F1 Team  Reviews 

Love the quality going to be amazing for Miami GP

Amazing delivery time and amazing quality of the product.

Great product, delivery and F1team.

Appalling customer service.
Item arrived damaged (packaging was poor) I emailed asking for details on returning for a replacement. I recieved an email back saying I didn't need to return they just needed a picture of the damage for a refund. I therefore sourced a replacement from another source as it was out of stock at Mercedes presuming my redund would cover the cost, I have so far been proven wrong. Probably half a dozen emails to them with no reply other than an out of office when I sent one out of office hours.
I wish I had read reviews on here first as it seems customer service is not something they care about.
Would avoid at all costs. £40 out of pocket and reading these I am not the only one. Shocking from a major brand.
In addition I've just attempted to use the live chat facility equally as non productive. No reply whatsoever.

submitted for a refund on an item. sent it back to them and have not recieved this refund and the customer service teams does not reach out for 2 days between messages.

this has been going on sicne Oct 2023, it's almost the new year and I have not recieved my refund. The team seems to not want to look in their warehouse for the item I have successfully returned and have not bothered to even update me.

not ordering online from them again, theyve essentially stolen my money

On the website it said "we guarantee no additional charges when you receive your package". Two days after I got it, I received a mail from DPD with a bill to pay, it was around 30 swiss francs (customs and taxes). I contacted the assistance and they were very kind and they answered pretty quick. I sent the screenshot of proof of payment and they sent me those 30 swiss francs back. Great customer support.

( REPORT 13 NOVEMBER) I ordered a t-shirt around the end of October and still haven’t received anything. customer support is practically useless and incompetent, no one knows what happened to my package and this “customer service” promise me that my order will be delivered when they probably don’t even know where it is. they made a mistake indicating my address, and after three reports my order is stuck in a distant location where I cannot reach it. they are absurdly incompetent, disrespectful and unprofessional. really nice merchandise, but I strongly advise against spending money on it, especially if you don’t want to lose it, like me. you only deserve complaints..and more.

I've just received my order and the packaging is very light for an item at this price,

As for the rest, the size chart is not respected, so I ask for a return to the brand, which informs me that the error is mine, that there is no size chart for the article being a limited series, yet the size chart exists without mention to limited series,

So I understand that this brand takes us for fools. As a store and sporting event customer, I wouldn't be any more, given the way customers are treated.

Je viens de recevoir ma commande un packaging tout d'abord très léger pour un article à ce prix,

Pour le reste, la size chart n'est pas respectée et je demande donc un retour à la marque qui m'informe que l'erreur vient de moi, qu'il y a pas de size chart pour l'article étant une série limitée, or la size chart existe bien sans mention aux séries limitées,

Je comprend donc que cette marque nous prend pour des imbéciles, client boutique et lors d'évènement sportif, je ne le serais plus au vu des traitements clients.

Got my neon pink Lewis cap and a hoodie. Quick delivery and fabulous quality

I have been a Mercedes F1 Fan for as long as I can remember!! After being at Silverstone and purchased the 'Bright Green' & 'Bright Yellow' Lewis Cap's - it was only right to buy the collection. Today, my wife has purchased the remaining x8 Lewis Cap's to finalise my collection of other Mercedes F1 Cap's. Next step, have a purpose made glass display cabinet to show of this amazing collection. TY Mercedes F1 Team - how easy would it be to have Lewis & George sign each of the cap's purchased?

Still waiting for my refund returned item 20 April had to ring to chase refund they said item had not been returned but I had paid for tracking gave tracking number and still waiting on refund never again. Items are also not the best quality wish I had read reviews first

Have bought multiple times, great service, never had an issue! Happily order again!!

Placed an order but unfortunately noticed that the shipping address was wrong.

*I went online to obtain a contact number, no number exists.
**I went onto the quick chat, but nobody responded even after 2 hours
***i emailed and liaised with an agent named Elline, who advised that even though the item had been placed within the hour, they cannot amend the delivery address nor cancel/refund the item.

I bought 2x hoodies totalling £210, these items are currently en-route to my previous address. Elline in customer service told me that i will receive a refund once the items have been returned... but my concern is wether these items will be accepted or not returned by the occupier of my previous address.

It would have been a simple process to contact their courier service to NOT attempt delivery, and refund me immediately.

Absolutely disgusted with this situation, i will never order from you again

Still waiting for refund after return was posted almost 1 month ago on 5-October. Status since the 13-Oct has been "In transit to the retailer"

What is going on ?

The return process is a nightmare and very expensive. I bought 2 items, which were not cheap. One I kept, one was too big for my husband. I had to pay a lot of money to return it to the Netherlands as they don't have any other process. It is still waiting in customs, 2 weeks later. Looks like I'll never get a refund. Don't order unless you are sure you want to keep the items. So frustrated. An expensive experience, looks like i've lost a lot of money

Very disappointed that they do not tell you cannot exchange like any big brand. You have to send back and pay for the return and reorder yourself online. So if you bought something in a sale or offer, promo code you cannot get that price, which is by no means cheap especially when it was for our young autistic child who loves F1 and Lewis Hamilton. Apparently, a company that promotes inclusivity and diversity yet it is obviously only for the rich people of the world and they do not consider the customer at all. Makes no difference to me if it is a 3rd party doing their ecommerce shop, it is associated and is a reflection of their brand as well as Petronas, Ineos, UBS, Crowdstrike, Epson, Teamviewer and FTX their partners and investors!. I would not mind but was not our fault the sizing of the clothing is massive. Well back to drawing board for a Christmas present now for our little boy. #thegrinch #scrooge2021

I paid £37 for a lewis hamilton merc cap (yellow) which used to be of high quality but not only is it a very thin cheap material, the so called one size fits all is not true and the strap at the back is NON adjustable. If you need to send an item back, bear in mind that they make YOU pay the postage to return it so for those reasons i will never be purchasing any mercedes merchandise again. You would think they are strapped for cash!

I bought a t-shirt for the wife and I was expecting it to have sown logos, but instead they were all printed. How can you justify charging £50 and get prints? I guess I won't be buying from then again.

I recently placed an order with Mercedes AMG Petronas web shop and I’m happy to say, I received my order with all the correct items. I would definitely buy from this company again.

I've been waiting since 16th November for my order, expect on 23 December. Cancelled on 22nd December by you, then apparently shipped 15th January, only 2 out of 3 items arrived on 3rd February. Despite 3 further emails no response as to the remaining item.