Appalled at the service.....the £174 Jacket of second grade quality has been returned, yet countless of emails sent because there is NO TELEPHONE CONTACT.....Refund!!!!!! Still waiting.
Company replied
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See what reviewers are saying
I ordered a cap for my son and paid for next day service, the next day came and the cap didnt. i emailed in my disappointment and was refunded the difference and a standard apology stating the refund... See more
Company replied
First order wasn’t received but Mercedes kindly refunded this after an investigation. I reordered and paid for next day delivery. Received by dpd delivery next day, thank god my son was super excited.... See more
Company replied
Exceptional items of clothing, made me an incredibly happy little Italian. Reminded me of Mother special bolognaise sauce from back home. Every day I cannot wait to finish, get home and take it out fo... See more
Company replied
Company details
Written by the company
The Official Online store of the Mercedes-AMG PETRONAS F1 Team featuring the widest range of 100% Official merchandise. Shop the latest driver collections including the seven-time World Champion Lewis Hamilton and Grand Prix winner, George Russell. We’re committed to offering the very best experience for our fans across the world and welcome your feedback.
Contact info
Mercedes-Benz Grand Prix Limited , NN13 7BD, Brackley , United Kingdom
- customerservice@mercedesamgf1.com
- shop.mercedesamgf1.com
3.4
Average
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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The size of the hat was very small on…
The size of the hat was very small on my head. It feels like a childrens hat that im wearing.
Im hoping i can swap it out for a larger size if possible.
24 February 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Chris, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product) and we appreciate you bringing it to our attention. So, we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address. One of our customer service agents will be in touch with you to resolve the matter.
Kind regards,
Sheila
Mercedes AMG PETRONAS Formula 1 Team.
Easy shopping
Presentation of merchandise was appealing, prices reasonable, a good shopping experience
13 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Leah, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Nice t shirt value for money and good…
Nice t shirt value for money and good quality would recommend come on mercedes
13 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Robert, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
order came fast🙏🙏
13 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Matt, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Cian, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Fast and really good quality!
6 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Zunain, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Kaan, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Sheila
Mercedes AMG PETRONAS Formula 1 Team.
Excellent gift
Delivery very quick and well packed, cap very well recieved and excellent quality as usual, lego is a 21st Birthday present so not opened yet
9 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Jean, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Nicholas, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Igor, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
speedy delivery
27 February 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Paul, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
My shirt was delivered with a tear and…
My shirt was delivered with a tear and a stain.
29 February 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Ricardo, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you.
We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Sheila
Mercedes AMG PETRONAS Formula 1 Team.
Stuff arrived the next day & was put in…
Stuff arrived the next day & was put in the place i requested
12 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Ray, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Steven, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Nikola, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Karen, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Martin, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Great Service
Order delivered promptly - no damage to box - really good efficient service
12 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Susan, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Cancelled my order
Received email cancelling my order as system showed item in stock incorrectly and refund to be received in approx 10 days.
12 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Gareth, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Sheila
Mercedes AMG PETRONAS Formula 1 Team.
Item I ordered and paid for was then…
Item I ordered and paid for was then out of stock. My money will be refunded but I would much rather have had the T shirt
9 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Nikki, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Sheila
Mercedes AMG PETRONAS Formula 1 Team.
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