Appalled at the service.....the £174 Jacket of second grade quality has been returned, yet countless of emails sent because there is NO TELEPHONE CONTACT.....Refund!!!!!! Still waiting.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a cap for my son and paid for next day service, the next day came and the cap didnt. i emailed in my disappointment and was refunded the difference and a standard apology stating the refund... See more
Company replied
First order wasn’t received but Mercedes kindly refunded this after an investigation. I reordered and paid for next day delivery. Received by dpd delivery next day, thank god my son was super excited.... See more
Company replied
Exceptional items of clothing, made me an incredibly happy little Italian. Reminded me of Mother special bolognaise sauce from back home. Every day I cannot wait to finish, get home and take it out fo... See more
Company replied
Company details
Written by the company
The Official Online store of the Mercedes-AMG PETRONAS F1 Team featuring the widest range of 100% Official merchandise. Shop the latest driver collections including the seven-time World Champion Lewis Hamilton and Grand Prix winner, George Russell. We’re committed to offering the very best experience for our fans across the world and welcome your feedback.
Contact info
Mercedes-Benz Grand Prix Limited , NN13 7BD, Brackley , United Kingdom
- customerservice@mercedesamgf1.com
- shop.mercedesamgf1.com
3.4
Average
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ultra fast shipping
Ultra fast shipping, very good quality product exactly as I expected.
Very happy with this purchase.
12 June 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Rico, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
I had sent the order back almost 1…
I had sent the order back almost 1 month ago and still have not had a refund!!! 😢…
22 May 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Paul,
Thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
Upon further review, we have seen that your case has been resolved. If you feel that you might need more support, please don’t hesitate to contact our team emailing customerservice@mercedesamgf1.com .
Kind regards,
Mercedes AMG PETRONAS Formula 1 Team
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Egert, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
thank you so much for taking the time to review us. Your review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Bret, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Don, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Angel, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Quality products delivered in a record…
Quality products delivered in a record time with good packaging !
8 May 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Mathias, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Matt, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Quick and good service.always nice to…
Quick and good service.always nice to have a package delivered from you.
11 June 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Gabrielle, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Murmel, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Dusan, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product) and we appreciate you bringing it to our attention. So, we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address. One of our customer service agents will be in touch with you to resolve the matter.
Kind regards,
Sheila
Mercedes AMG PETRONAS Formula 1 Team.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hello Eker, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product) and we appreciate you bringing it to our attention. So, we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address. One of our customer service agents will be in touch with you to resolve the matter.
Kind regards,
Mercedes AMG PETRONAS Formula 1 Team.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Teofilo, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
World’s Champions
Came in a short time that I was expected and the materials are so good.
I really really loved it
13 June 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Adriana, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Fast shipping, great quality
Very fast shipping, got my package within 5 days of ordering. Great quality product and true to fit.
19 May 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Vina, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Spencer,
Thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
Upon further review, we have seen that your case has been resolved. If you feel that you might need more support, please don’t hesitate to contact our team emailing customerservice@mercedesamgf1.com .
Kind regards,
Mercedes AMG PETRONAS Formula 1 Team
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Sharon, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Fault on shirt
Shirt arrived with a slight pen mark on. I contacted them straight away and was reimbursed the cost of the shirt and was happy to keep it.
Excellent customer service.
31 May 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Jonathan, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Poor service
My order was confirmed payment taken ten after I enquired about my delivery I was told that the order didn’t sync with the system and I would receive a refund.
19 May 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Hi Sarah,
Thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
Upon further review, we have seen that your case has been resolved. If you feel that you might need more support, please don’t hesitate to contact our team emailing customerservice@mercedesamgf1.com .
Kind regards,
Mercedes AMG PETRONAS Formula 1 Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.