Motogb Shop Reviews 

235
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers point out that orders arrive exceptionally quickly, are carefully packaged, and match descriptions perfectly every single time. People truly appreciate the helpful staff, straightforward ordering process, and wonderful competitive prices available across various products. Customers frequently mention the reliable service and smooth overall purchasing journey from start to finish. Though some customers experienced delivery delays or missing items, others noted minor product inconsistencies. However, a few reviewers also mentioned receiving items with unexpected sizing discrepancies or surface defects on parts. These buyers felt that communication and quality checks could be improved regarding specific accessories and apparel.

What people talk about most

Product

Users describe positive interactions with product, highlighting great quality, perfect fits, and comfortable... See more

Delivery service

Consumers find delivery service to be efficient and satisfactory, highlighting a strong consensus regarding... See more

Quality

Clients share positive opinions on quality, highlighting well-made items such as comfortable boots, warm... See more

Order

Reviewers highlight positive aspects of the order process, noting that transactions are simple and... See more

Service

Customers report overwhelmingly positive experiences with the service, highlighting excellent communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This product sounds great and looks spectacular , however there is one slight problem for the newer model of the voge r125. The sensors that attach to the exhaust for the new voge include 2 of them w... See more

Company replied

Rated 4 out of 5 stars

Everything ran smoothly, ordering delivery etc. Nice hoodie good material. Only disappointment was for the money it costs I still had to go and pay more money for the back protector as it doesn't come... See more

Rated 5 out of 5 stars

The service was outstanding with a speedy delivery and secure packaging. The jacket fits perfectly and was purchased at an incredible price. Everything was flawless, with no problems or grievances.

Company replied


Company details

  1. Motorcycle shop
  2. Motorcycle Equipment Store
  3. Motorbike parts shop

Written by the company

Motogb Shop is an established E-commerce retailer of motorcycling gear, clothing, parts & accessories. We primarily function as an online shop where you can find all the equipment and merchandise you need. We offer help around the clock and are always happy to offer our customers useful recommendations. We provide full customer service and free shipping in the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(235)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service, unbelievable sale prices

Found excellent sale price on Merlin summer jacket (65% off). Thought it was too good to be true. Ordered and arrived within two days. Good tracking communication. Garment well packaged and was exactly as offered. Superb service, will definitely use again, particularly at sale prices.

7 June 2024
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Hi Andy, we're glad you like your new summer jacket. Happy riding!

Rated 5 out of 5 stars

Quick delivery

Ordered over the weekend. Item shipped Monday and arrived Tuesday.

16 March 2024
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Thanks for your review!

Rated 5 out of 5 stars

A have Dementia and never used this…

A have Dementia and never used this company but they were magic I think I have ordered the correct parts and payed so hope a ain’t blew it.

21 March 2024
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Hello William, we're happy to hear your order has been a smooth experience.

Rated 5 out of 5 stars

Fantastic speedy service and delivery

I called to order a part for my motorbike which was not showing as being in stock so I rang to ask how long it would take.The man on the phone looked into availability and managed to source the part straight away from elsewhere.Ordered on Mon arrived at mine on Wed .Fantastic service and very happy customer.
Thank You

13 March 2024
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Hi Chris, we're always happy to help! Thanks for the positive review.

Rated 5 out of 5 stars

I decided to buy the TRK 702X

I decided to buy the TRK 702X, OH WOW, aren't I glad I did. What an amazing adventure bike. As always, the help received was top class and I was given lots of help.... customer service is always great. I highly recommend visiting Wallasey Motorcycles. They do not cut corners and they pride themselves in everything they do......
Cheers guys, always a pleasure to do business..... Charlie...

2 February 2024
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Happy riding Charlie!

Rated 5 out of 5 stars

January Hayabusa

Chose to buy my new bike from Nick at Robinsons. Started with an easy to use WhatsApp query, followed by a decent chat over the phone. Nick answered all my questions and didn't make me feel pressured at any point.
I knew the bike I wanted but scoured the Internet for the best offer I could find, Robinsons offered it. I went to my local dealer and they couldn't get anywhere near the price! Having
never bought a new bike online, I wasn't sure what the process was but was well guided throughout the process.

A delivery date was arranged and the bike arrived, as expected, in perfect order, bright and early in the morning (the driver departed at 0330hrs to get to me!)

All the paperwork was handed over, spare key, manuals and the seat was packed into a box after the seat cowl had been fitted.

I have nothing negative to say about this experience and can only praise Nick and Robinsons for sorting me out. Buying an expensive item like this should be an enjoyable experience with the appropriate feeling of being supported throughout, and beyond. I've no doubt should I require anything in the future, Robinsons could be contacted for guidance.
Thanks chaps!
Barney

6 February 2024
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

We're happy to hear Robinsons were able to help you get on the road!

Rated 3 out of 5 stars

Hallo im start to by glad for the…

Hallo im start to by glad for the motobike parts,im unhappy, im not bean contact it,whan the delivery was done.sand my message &ring my,cnow my door please. Thank you

11 January 2024
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Hi there, we are sorry to hear there has been a problem with your delivery. This is a DPD issue, of which we have no control in regards to delivery messages being sent and the quality of the delivery from an individual driver.

Rated 1 out of 5 stars

Still waiting for order after 7 weeks…

Still waiting for order after 7 weeks on backorder and been told at least end of February untill they will get them, ordered parts 22nd February

15 January 2024
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Hi Emily, as per our conversation on the phone, we apologise for any delays with your order. Sadly, this is out of our control as December & January are always likely to cause delays due to the nature of where the parts are being sourced from. Your order was processed on the 23rd of November 2023.

Rated 5 out of 5 stars

classic 350 rack

looks great fast no hassle and great price

5 January 2024
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Hi Billy, thank you for your review! We are glad to hear you are happy with your order.

Rated 3 out of 5 stars

Where is my order?

Motogb replied to my email and have expedited my order so it should arrive on 22 December. There does not appear to be a robust system to notify customers when there are delays at one of their supplying dealers so the onus is on the customer to follow up.

I placed my order on 7 December and as of 19 December it is still being processed. No communication from Motogb. I tried calling and always get cut off.
Do not deal with this company.

18 December 2023
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Hello Colin, we are sorry to hear you have had a negative experience. Sadly, December is the busiest time of the year for us. In general, we do advise there will be delays ongoing throughout December as the business is closed from the 22nd and deliveries cannot even be guaranteed before Christmas after the 14th.
We can see that your delivery was received on the 22nd of December, 5 working days over the general delivery time when no delays are present. For this we apologise.

Rated 5 out of 5 stars

Stephen Holt

Thank you to Dan and the mechanics that performed an MOT on my bike, unfortunately it failed but they repaired the break fault, MOT it again and passed it all in the same day so I could use it for work.
Brilliant job guys, thank you.
Stephen.

12 December 2023
Unprompted review
Rated 1 out of 5 stars

Seriousely??

Seriousely??? Your offering "Sold Secure **Pedal Cycle** GOLD" chain and lock for motorcycle security??? What planet are you guys on??? : /

24 November 2023
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Hi Peter, the chain & lock you are referring to has indeed been given the Pedal Cycle Gold rating. It has also met the Police Preferred Specification and has been accredited 'Secured by Design' (SBD).

This chain is perfectly suited for both push-bikes and motorcycles. You can also see that not just ourselves, but many motorcycle accessory retailers across the board advertise this chain as more than suitable.

Rated 1 out of 5 stars

website is so difficult to use !

website is so difficult to use !! had to make 2 phone calls for details and confirmation of order placed . Not a nice experience !!!

30 October 2023
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Hi Robert, we are sad to see you have left us such a negative review. Our website is set up in the simplest possible way, at any given time you are 4 clicks away from the exact catalogue you need, even so, our customer service team spent time with you over the phone to help find the parts you were looking for.

Regarding the confirmation of the order, websites are not perfect and can suffer minor 'bugs' from time to time. The problem you had communicated over the phone was in fact an issue with the payment application that we have little to no control over.

We apologise for any inconvenience caused.

Rated 1 out of 5 stars

I still didn't get my order and I cant…

I still didn't get my order and I cant reach tnt .please help me what is the problem??

9 October 2023
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Hi there, as per our conversation earlier, we apologise for any delays with your order.

It does appear that there is a delay with customs in your country, we have contacted TNT, they have advised there doesn't appear to be any issues other than the aforementioned delay.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look