Nufc Reviews 

There were some personalisation issues with the Carabao cup winners shirt I ordered. Alex, Eddie and Jae dealt with the problem in a friendly and helpful manner, and organised a replacement order within 8 hours of me raising an issue. I couldn't have asked for better service. Thanks to all three!

Had an error with postage address, team were responsive and helpful in a timely manner.

Excellent service! Helped without hesitation.

Stuff happens, but it's how you deal with the situation that shows organization and class, especially in customer service. Thanks to Alex and Jae to responding within minutes to my correspondence about a package gone missing in the US. I wasn't their fault that it went missing, but they quickly contacted the shipper, noted what I had seen while tracking it and then ordered a replacement. Great experience, you didn't let me down when I needed help. Thanks and truly appreciate it!

After not receiving my newcastle order, i got in touch and was helped very quickly by Sam, my order was quickly re-orderded and hopefully this time EVRI dont (lose) my order this time. Thanks sam

Prompt service, will keep a young man very happy. Part of the order was missing, contacted them, and it was dealt with immediately, very impressed, especially as it was a sunday. Thankyou

Brilliant service even when I had a faulty top, they replied within an hour. Absolutely brilliant customer service

Great shopping experience, returned 1 item and the customer service was brilliant supporting the refund, I would definitely shop again thank you

I had issues with Evri for around 3 weeks about a parcel that they couldn’t deliver. I emailed Nufc and Jae sorted the problem out within minutes. Very quick responses and great customer service! Thanks :)

Excellent customer service from Alex & fast reply to my query , thanks so much 😊

Very quick response. Almost immediate. Although the shop couldn't help with my specific request, they provided clear and concise information which helped point me in the correct direction.

Great customer service via email,very quick responses dealing with my enquiry regarding a return and refund (item was too large).

I placed an order for a cup finial programme. However, the delivery company appeard to have lost my order. I contacted the team at Newcastle who looked into the issue and responsed within an hour. The team issued a new order for delivery.

First class response and service

Thank you for responding quickly and sincerely when I inquired about the uniform payment issue. I was able to resolve all my questions thanks to your help. Beacause of that, I've come to like this team even more.

Amazing contact after the first item was lost by evri .. they were in contact day on the email and it was sorted asap
Thank you

Very responsive and courteous customer service

After ordering my item I discovered an error I had made in the team font. I emailed my situation to Newcastle United and Lucy emailed with a solution
and solved the problem right away. certainly encourages a person to want to do more business with a great staff like they have. Thank you !

I have rated NUFC shop 5 stars because I enjoyed shopping on the website, it was a positive experience. I also rate their after sales service as excellent. I had correspondence with Charlie, Alex and Sam and they responded immediately to my emails and dealt with my enquiries. I'm not happy with Evri as they lost my parcel in transit, but NUFC shop are sending a replacement order without quibble. Thanks guys.

I ordered a shirt for a friend + emailed for some information. I received a reply straight away even though it was after 8pm. I sent a quick response to thank Lucy for the quick response + was really surprised to receive another quick response from Alex even though it was after 10pm. Great customer service.