REM-Fit  Reviews 

Ordered a mattress which took 11 days when the mattress arrived I was sent the wrong size. Couldn’t call anyone and sent lots of messages. Finally someone got back to me asked for photos and the label. Finally acknowledged that the warehouse had sent the wrong one so they then arranged a new delivery, the had taken my old mattress so i had no mattress for a month. I was given £50 compensation and a couple of pillows. They told me my new one would be with me but the date came and I received a text saying the mattress hadn’t arrived at the depot so then I had to wait another week. When the correct size mattress finally arrived and I slept on it it felt nothing like the other one and so I asked if it was actually a brand new mattress as it was too soft and was told they are all slightly different due to the materials, stuffing used. Anyways two weeks down the line and the top of the mattress is hanging over so if I’m sleeping on the edge I’m almost falling off and I have to struggle to move to the middle it’s almost as if the mattress is years old? I’m honestly fed up with all the issues and haven’t had a decent sleep in weeks. I have fibromyalgia so it’s causing a lot of stress.

Today being the 7th May just an update. The photos were sent over and rem fit responded with the mattress does seem to have a manufacturer default and they will happily replace it. Today they took the damaged one and I have another new mattress which does seem to be firmer than the last one and hopefully after my first night sleep it won’t sag at the sides. It seems that I have been very unlucky indeed. I can say I’ve always had very quick responses and the matter has been rectified every time and for that I am grateful, but I think if this mattress doesn’t keep up to its promise I will be asking for a full refund. I will update as I go along and will change my experience to a 2 star for now, however some of the issues were the delivery company also and they also took accountability.

Just a great mattress

Brilliant Mattress
I’ve had Simba & Emma mattresses and REM-Fit beat both of them easily.
Comfortable beyond compare and the temperature regulation is fantastic

The mattress is amazingly comfortable. I suffer from a bad back and hip problems so the walk to the loo in the morning looked like the ascent of man. After sleeping on this mattress I can actually walk upright straight away. Happy days!!

Sleeping on this feels incredibly comfortable. It supports my spine perfectly and contours to my body in a way that feels natural. At one point, it even felt like I was floating. The level of support and comfort is genuinely impressive.

I ordered a mattress 4000 orthopaedic for my back. I must say this is life changer it’s helped my back pain so much that I get more sleep than before. The mattress is very firm and comfortable I love the feel and quality I’m glad I made the right choice buying for Rem-Fit and not from other brands. The delivery 🚚 was very late it arrived in the evening due to a flat tyre other than I’m very happy with my purchase.

Comfortable mattress at a reasonable rice

What an absolute shambles, delivered wrong mattress then failed to turn up on the agreed date to swap and finally arrived on the third occasion with ancillary items but no mattress!!!!
Lots of emails back and forth had to finally accept the wrong mattress and a partial refund.

A fantastic product.

These are the pillows I’ve always dreamed of, so good.

Easy to order. Received a rather annoying amount of emails after purchase and before I had received the mattress regarding unpacking, registering the mattress, how was I finding the mattress etc. Paid for a two man delivery. Two guys turned up although one stayed in the van and the first had to keep asking him to get out and help ! Removed the old mattress first . Brought in two pillows and I commented that there should be a mattress protector which I purchased to enable me to get the 200 nights free. New mattress came in a big bag and the delivery guy asked me where I wanted it and I told him upstairs so he had to call the guy in from the van again. Neither removed their shoes and did leave a couple of small marks on my stair carpet (I was able to remove their marks and didn’t want to complain unnecessarily but this should not happen with a professional company).

Mattress took a few days to lose its smell but it’s lovely and definitely worth the money. I would purchase again but small things as noted earlier are annoying and off putting. The 5000 Elite Hybrid is nicely supportive whilst having the lovely soft feel to the top which is exactly what I hoped for.
The mattress protector didn’t appear and when I contacted REM they apologised it was ‘damaged in transit’ and would get one sent to me. Six days on and I still dont have it.

Missed provided delivery dates multiple times, however the Customer Service was very good and gave me some much needed reassurance and the order was subsequently received.

I opted for the Rem-Fit 5000 Lux Elite Superking.

Rem-Fit provided very good communication, kept me updated and used a friendly and courteous delivery service of friendly people.

The product is exactly as described. The comfort is second to none. I now have a hotel quality mattress and a hotel quality sleep. It's somehow even more exciting to go to sleep now! I will go back if I ever need another mattress.

Excellent mattress great sleep

There was a delay with the delivery of the mattress , but once I contacted them they resolved it for me
I would recommend

Product is good so far, delivery and return of another product was satisfactory.

The product gets 5/5 stars. I have MSK issues and it significantly reduces hip and knee pain which gives me better quality sleep. I’ve also noticed my shoulders no longer hurt while lying on my sides and my back feels much straighter and supported - great feeling in morning! I bought the 5000 Lux Elite Hybrid Mattress, cooling mattress protector and cooling pillow.
Customer service so far has been mixed, however I have raised the discount issue and that my free pillows were not included in the purchase. They are investigating it and I’m hoping they contact me soon. They seemed to take it seriously and were apologetic.
Delivery was easy and paid for mattress disposal, arrived on time and no issues.

Couldn’t fault my experience with rem fit - it was delivered on time, with reliable updates throughout. The mattress itself is stand out - I recommend it to everyone. Really comfortable whilst also being supportive. Incredible value considering the quality!

"As someone with an active lifestyle, sleep recovery is everything. Since switching to REM-Fit, I'm waking up feeling significantly more refreshed and less 'achy.' The hybrid support system holds your spine in the perfect position without that 'sinking' feeling of standard memory foam. Customer service was also excellent when I had a question about the setup. 10/10 experience all around."

Brilliant product, very comfortable mattress. Chose remfit after a competitors delivery and customer service let them down, and glad we ended up with remfit. Product, price and communication great.