REM-Fit  Reviews 

Website was easy to use. This is my second mattress as my husband is now disabled so needed a different mattress for him to be comfortable. I arranged for it to be taken up to the bedroom, but I had to remind the driver before they left. But he took it up no problem, otherwise my husband would be sleeping in the front garden, it is so heavy. Thanks again, all went with no problems.

They have a great range of products I chose the cooling mattress deep fill and it has been amazing the mattress is so comfortable and luxurious with the bonus of reducing my nighttime temperature I would definitely recommend this company they even offer a 200 night free sleep trial if not satisfied .The mattresses are luxurious and affordable unlike similar high end brands I have been very impressed by the quality .

Terrible company, I purchased a mattress since 27th March, up till now I do not even have an ETA for the arrival or anyone contact me. I have no clue about when I will sleep on a matress as I have been sleeping on the floor. I can’t recommmed this company to anyone. RHD18905709UHP6549.

I have never slept better. I have problems with my back and neck and I am in pain alot and find it hard to sleep. Since getting my mattress IMy sleep has improved and the quality is so much better.

Great experience from rem- fit we had quick responses for our questions.
Communication was very clear through all the emails received about how to sort out delivery, terms and conditions and how to return it if needed.
The bed came vac packed in a big orange bag. It was easy to pop onto the bed frame and let it re-inflate.
We have had the bed for just about a week now and the bed is comfy and feels great. I feel a lot more supported and we got the REM 4000 orthopaedic mattress. There is a small smell but they warn you of this and it doesn’t last long.
The only thing that was an issue we ordered two of the mattress protectors, again these are great and do what they say by keeping the bed cool. However the packaging was ripped and the bedding was dirty. This was only a small thing that I could rectify by washing but something to be aware of.
Thank you for everything and I hope to add more about the mattress later.

Great mattress correct price comfortably flexible easy delivery amazing customer service

Great customer service with a missing item

My purchase through wowcher was seamless. The only thing that was a bit confusing was I was given an estimated delivery date for 4 weeks ahead and made arrangements but within a day a delivery company said my mattress would be delivered in 2 days. Customer service was prompt and very helpful. The mattress is extremely comfortable, its early days but i feel i am sleeping for longer periods between waking and my hips are less painful. I also bought the memory foam pillows and they are brilliant as somone who is very cautious about which pillow i use due to neck pain these pillows are different from others as the memory foam is chopped up inside so makes them more pliable to shape to head and neck. All in all I am so happy with my purchase.

SIX STARS !
i don't normally do reviews but i felt it only right to leave this one. first of all i feel that i got a very good price deal and although there were a few hiccups along the way the staff at REM-Fit were always extremely helpful and charming. i promise you i've never had such good customer service as from amy and chris at REM-Fit. i am 100% contented and i HIGHLY RECOMMEND them.

I was disappointed by my experience with REM-Fit’s 200-night trial.

The website strongly promotes a 200-night trial, which gives the impression that customers have 200 nights to actually try the mattress. However, the important condition that the trial runs from the date of delivery appears only within the terms and conditions, rather than being made clear in a prominent way at the point of purchase, it is hidden away in a wall of text and appears only once.

In our case, the mattress was bought in advance while a room was being redecorated for family visitors, so it was not put into use immediately. We also later discovered that the wrong size mattress protector had been supplied, which further showed it was not yet properly set up for use. Despite explaining these circumstances, no flexibility was offered.

My issue is not that the condition exists, but that it was not presented clearly enough compared with the headline promise of a “200-night trial - No Catches”. I think many customers would reasonably understand that to mean 200 nights of actual use, and the catch being it means 200 nights from delivery.

A disappointing outcome, and one I feel could have been handled more fairly.

Fantastic on-line customer service.
I contacted them for help regarding products and also had to make contact regarding a small issue after delivery. My emails were dealt with very quickly and efficiently. Big shout out to Amy and Lisa who both assisted me. I wish all companies had this level of customer service. The mattress is also fantastic as well. Thank you for all your help.

TERRIBLE COMPANY AND SERVICE. Had to wait over 3 weeks for the mattress to arrive. Customer service team were rude and half the time, I was just speaking with an AI bot. I was not given a delivery time or date to choose from, even though this is promised to customers when they purchase. The delivery men just arrived at my door - they did phone 30 mins in advance but this was still VERY inconvenient. I ordered 4 items and only 2 were delivered, I am still missing 2 items. Terrible service and won't be using them again. Can't comment on the quality of the mattress yet, don't want to open until I have received all other items, who knows how long that will take. Useless service - very annoyed I've had to wait with no information and missing items. Really wish I had just purchased from another company instead, something about this company feels very untrustworthy, doesn't feel legitimate at all.

4 weeks ago, I ordered a mattress (which included 2 free pillows and pillow covers from this company, within a week a 2 man crew delivered 1 pillow, a week later ditto, after 3 weeks I was informed the mattress was at the final delivery depot, I offered to collect it on a Saturday as they could not tell me when it would be delivered the last mile, at 4 weeks, still waiting for the covers, abysmal service, do not buy from these clowns!

I have constant neck pain after getting the pillows from REM-Fit.

The pain developed since I first purchased the pillow, but the company had consistently rejected my request for an exchange or refund.

I have wasted about £100 on this company and I will never purchase anything from this company ever again.

And I am sick of their customer service team trying to rephrase everything for their own reputation, ignoring years of pain of their customers. Their pillows aren’t cheap, it was a very disappointing company.

I had bought Simba Mattress plus Groove Pillows today to overcome my neck pain that is contributed by this Rem-Fit pillow. Coz I had never had such level of neck pain despite using the free pillow my college had given me or my partner’s pillow that he had been using for over 10 years.

I originally thought it was my own problem for having this level of neck pain, not only after I bought the second pillow for my partner, and he developed exactly the same symptoms, that I conformed Rem-Fit had contributed to my neck pain.

If you want to throw your money into the sea and experience the pain of being beaten by someone everyday, then buy their pillow. Hope you good luck. Avoid this nightmare company if you can.

Starting from today when my colleagues asked me again why I was cracking my neck and showing neck pain, I will honestly tell them the proud company REM-fit has caused it.

A shameless company affecting my work performance.

Great delivery time and the mattress is comfy and a cooler sleep than my old memory foam

Competitive prices, comfortable mattress for support too. Got a discount and 2 free memory foam pillows worth £80. Would recommend.

Rem-fit 5000 Love my new mattress, no more aches in the morning! Super comfy, supportive but soft, no roll to ...10/10. I didn't hear anything about delivery for 10 days but a quick message to Rem-fit customer support and my order was chased up with the delivery company and I received my date the the next day.

Quality of mattress is very good.
Length of delivery is slightly frustrating as took much longer to come than they advertise.
However cannot complain about the mattress. It’s very good

Fantastic customer service department. Answered all my questions promptly. Delivery team were also brilliant kept me informed throughout ther whole process.
Then there's the mattress itself. Got a great deal in the clearance 600 Lux. And what a great product. Best couple of nights sleep from ages.
Early days yet but wow.

Ordered a mattress from Remfit. What arrived, were two free pillows. The mattress itself never showed up, and the couriers had no knowledge of it when I chased them directly.
After initially emailing to find out what was going on, I got my only substantive response: they confirmed the mattress shipment was “unfulfilled” and said it was being escalated to investigate with their courier. That was it. Nothing since.
Customer service is email only, no live chat as nobody is ever actually online when you try. Response times are around 24 hours, and their inbox is now full, so I can’t even get a message through at this point.
I’ve paid for a mattress, they’ve acknowledged it hasn’t been shipped, and I’ve heard nothing in terms of any progress or intended resolution in the last four days. No follow-up, no timeline, no resolution.
I can’t offer any opinions on the mattress because I don’t have it and I can’t review the pillows because I haven’t got a mattress to put them on.

Avoid until they get their fulfilment and customer service under control, both are broken, and acknowledging a problem while then going completely silent is arguably worse than not responding at all.

Whatever issues are going on with delivery the customer shouldn’t be the one bearing the brunt of it, especially several days after the initial issue.

Update: provided order number as asked. It would be nice to prioritise private customer correspondence to replying here.