Great product as expected from previous purchases. Dropped a star as their chosen delivery company took forever to deliver items. Much longer than the 2-3 business days advised on the Silentnight chec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall very happy. Ordering was easy , delivery was prompt . Fitted my bed perfectly. Was slightly thinner than expected but certainly still gave me a better night’s sleep overall very positive about... See more
Company replied
I purchased a duvet and mattress topper recently and the quality is top class. Comfortable, light and puts me right to sleep. Only reason for the 4 star rating is due to the delivery time. Took a f... See more
Company replied
Although not used to doing online shopping, I found it convenient to go through the details of few mattresses before deciding which one suits my needs. The only frustrating problem I faced was using m... See more
Company replied
Company details
- #73 of 84 best companies in Mattress Shop
- #102 of 114 best companies in Bed shop
- #79 of 87 best companies in Bedding Shop
- #183 of 219 best companies in Bedroom furniture shop
About Silentnight
Written by the company
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Contact info
Long Ing Business Park, BB18 6BJ, Barnoldswick, United Kingdom
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4.1
Great
9k reviews
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Reply from Silentnight
We are happy to hear that you enjoyed your new topper. Thank you for your feedback.
Kind regards, Sarah at Silentnight Brands
Great coverless duvet
Prompt delivery and good communication every step of the way. Good quality coverless duvet set. Will buy again.
21 April 2026
Reply from Silentnight
We're so happy you had a great experience with our delivery and communication. We appreciate your kind words about our duvet set!
All the best, Sarah at Silentnight Brands
Matress collapsing within weeks
Matress collapsing within weeks. Have tried to get hold of customer support but no response. Won’t use again!
7 November 2025
Reply from Silentnight
We are concerned to hear about your mattress and support issues. We are looking into this and can see the CX team have reached out to you directly, they'll be able to help get this sorted for you.
Kind regards, Sarah at Silentnight Brands
Very comfortable
Very comfortable, good heat control.. ie you don’t get too hot.. has helped make a too hard mattress comfortable, great value.
28 April 2026
Reply from Silentnight
We're delighted to hear your topper is comfortable, and has improved your mattress! Thank you for your positive feedback.
Kind regards Sarah, Silentnight Brands
Superb does was what was needed.
27 April 2026
Reply from Silentnight
We are so happy to hear that our body support pillow met your needs perfectly. Thank you for your kind words Adam,
All the best, Sarah at Silentnight Brands
Great product- body support pillow
Great product- body support pillow. Really helping me sleep more comfortably and in a better position for my shoulders and spine.
27 April 2026
Reply from Silentnight
We're so glad the pillow is helping you sleep more comfortable and helping your spine and shoulder alignment. Thanks for your feedback
All the best, Sarah at Silentnight Brands
Good quality
Good quality, Quick delivery. Very comfortable, makes for a great night's sleep. Very pleased.
26 April 2026
Reply from Silentnight
We're so pleased you're enjoying great sleep and are happy with the quality and delivery of your new Topper. Thank you for your feedback.
Kind regards, Sarah at Silentnight Brands
Prompt delivery .good quality electric…
Prompt delivery .good quality electric blanket.
2 December 2025
Reply from Silentnight
We are delighted you are happy with your blanket!
All the best, Sarah at Silentnight Brands
Overall very happy
Overall very happy. Ordering was easy , delivery was prompt . Fitted my bed perfectly. Was slightly thinner than expected but certainly still gave me a better night’s sleep overall very positive about product.
26 April 2026
Reply from Silentnight
We're so glad to hear your ordering was easy and delivery prompt. We appreciate your feedback about the thickness of your Topper and are delighted it improved your sleep.
All the best, Sarah at Silentnight Brands
Reply from Silentnight
Thank you for your feedback, we really appreciate it/
Kind regards, Sarah at Silentnight Brands
My kids love their bed
My kids love their bed! I never realized a spring bed can also feel so comfortable till I got this one!
15 March 2026
Reply from Silentnight
We're so happy your kids are loving their new bed! Thanks for sharing your positive experience.
All the best, Sarah at Silentnight Brands
Matress topper very ineffective
Matress topper very ineffective. You can't tell it's there. Waste of money.
24 April 2026
Reply from Silentnight
We appreciate your feedback, and are sorry if the topper you chose is not the right one for you.
Kind regards, Sarah at Silentnight Brands
Don’t reply or resolve issues and ignore you
Follow on from my previous review once again incompetence as they requested email but no reply or to put this right. I’m going to avoid this company and very disappointing by their lack of customer service!!! Avoid their products definitely not worth the price and are extremely poor quality.
8 May 2026
Unprompted review
Reply from Silentnight
We are truly sorry to hear about your frustrating experience. We value your feedback and have again forwarded your feedback and contact information to our bedding partner, Comfy Quilts, who will be in touch directly.
Kind regards, Sarah at Silentnight Brands
Reply from Silentnight
We're delighted you're happy Mandy.
All the best, Sarah at Silentnight Brands
Reply from Silentnight
We're delighted you're happy with your delivery and mattress!
Kind regards, Sarah at Silentnight Brands
Topper of comforthave been using this topper type for…
I have been using this topper type for quite some time . In fact this is my third purchase which proves I am satisfied with the quality.
23 April 2026
Reply from Silentnight
We are so glad to hear you are satisfied with our topper! Your continued loyalty means a lot to us.
All the best, Sarah at Silentnight Brands
Just what l needed with the warmer…
Just what l needed with the warmer weather coming in, great nights sleep! Thanks
15 April 2026
Reply from Silentnight
We are so glad to hear you're sleeping well. Thank you for your kind words.
All the best, Sam at Silentnight Brands
Painfully slow delivery, even worse on returns
Ordered pillows for our new bed, they stated “delivery within 2-3 days”. After 4 days they still hadn’t sent the items, so I contacted to cancel. I bought from a more reliable seller who delivered the very next day. Unfortunately, it took multiple days to get a reply, the reply was “I see it’s delivered now” that’s it. So I’m still awaiting a way to return, it’s now been 4 days since I asked again for a return label.
4 May 2026
Unprompted review
Reply from Silentnight
We regret that your order delivery and our response time did not meet your expectations. We are sorry for the delay in providing a return label. The CX team have sent this to you, please look out for the email.
Kind regards
Sarah, Silentnight Brands
Our dog loves her comfort donut bed.
Our dog loves her comfort donut bed.
Easy to wash, would recommend.
14 April 2026
Reply from Silentnight
We're so happy your furry friend loves the comfort donut bed. Thank you for the recommendation Helen.
All the best, Sam at Silentnight Brands
I find the mattress really comfy hubby…
I find the mattress really comfy hubby hates it
20 April 2026
Reply from Silentnight
We're glad you find the mattress comfy. It's unfortunate your husband doesn't share the same experience. Thanks for your feedback.
Best regards Sarah, Silentnight Brands
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