Great product as expected from previous purchases. Dropped a star as their chosen delivery company took forever to deliver items. Much longer than the 2-3 business days advised on the Silentnight chec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall very happy. Ordering was easy , delivery was prompt . Fitted my bed perfectly. Was slightly thinner than expected but certainly still gave me a better night’s sleep overall very positive about... See more
Company replied
Online ordering, communiction and delivery very good. After two weeks of use I have found the mattress to be comfortable. However, even though I weigh a modest 70kg, dips and hollows are starting to... See more
Company replied
I needed a new low tog duvet, the last one had lost all the filling due to me buying it from a certain online 'cheap' website. My new duvet, bought from Silentnight, is so light, so silky and, surpri... See more
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Company details
- #74 of 85 best companies in Mattress Shop
- #103 of 115 best companies in Bed shop
- #77 of 86 best companies in Bedding Shop
- #185 of 222 best companies in Bedroom furniture shop
About Silentnight
Written by the company
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Contact info
Long Ing Business Park, BB18 6BJ, Barnoldswick, United Kingdom
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4.1
Great
9k reviews
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Silentnight customer service was fabulous.
Silentnight website was easy to navigate and order the mattress we needed. The customer service when I called to rearrange delivery just sorted it out immediately. And the delivery team were, on time professional and friendly. They unwrapped the mattress and placed it gently onto the new bedframe, and took and packaging with them. I would highly recommend.
3 April 2026
Reply from Silentnight
We're happy to hear that you found our website easy to use and that your order went smoothly. It's great to know our customer service team were as helpful as expected. We appreciate your recommendation Angie.
All the best,
Sarah,
Silentnight Brands
Really frustrated by the delivery
Really frustrated by the delivery. They force you to use Evri. Delivery was supposed to take 2 days but took over a week. I wouldn’t have minded - but given that they said it would take 2 days I feel mislead. The email asking me to review my product arrived before my mattress topper did…
27 March 2026
Reply from Silentnight
We're sorry the delivery took longer than expected and that you feel misled. We appreciate you bringing this to our attention. We'll forward your comments to our delivery partner.
Kind regards
Sarah,
Silentnight Brands
Unfortunately black mark on headboard…
Unfortunately black mark on headboard at back top when removed from plastic cover.
26 March 2026
Reply from Silentnight
We appreciate your feedback Charles, and are sorry to hear about the mark on your headboard. We've noted your feedback and forwarded this to the CX team.
Kind regards
Joel,
Silentnight Brands
Good service
Good service. Helpful customer service. Easy ordering process. Good delivery date. Good delivery.
26 March 2026
Reply from Silentnight
We're happy to hear that you found our service helpful and the ordering process easy. We appreciate your positive feedback.
All the best,
Joel,
Silentnight Brands
Trustworthy and reliable company
Excellent product, excellent services, excellent price! what more could you ask for.
18 February 2026
Reply from Silentnight
We're happy to hear that you had such a wonderful experience with us! We appreciate you taking the time to leave us this great review.
Kind regards
Sarah
Silentnight Brands
Reply from Silentnight
We're happy to hear that you received prompt service and your new mattress is all you expected. Thanks for sharing.
All the best,
SaraH
Silentnight Brands
I was informed at each stage by text…
I was informed at each stage by text about delivery date and time slot. The delivery men were very respectful and helpful.
24 March 2026
Reply from Silentnight
We're happy to hear that you were informed about your delivery and that our delivery team was respectful and helpful. Thank you for your positive feedback Tina.
Kind regards
Sarah
Silentnight Brands
The delivery driver was rude
The delivery driver was rude. Paid for mattress to be taken upstairs. They said no at first.
Then moaned about having to take my old one. Again, that was paid for.
6 March 2026
Reply from Silentnight
We really sorry to hear of your delivery experience Louise. We'll review this further with our delivery partner/ Thanks for your feedback.
Kind regards
Sarah,
Silentnight Brands
It is quite simply the best
It is quite simply the best mattress I’ve ever had in my whole life
30 March 2026
Reply from Silentnight
We're so happy to hear that you consider our mattress the best you've ever had! We appreciate your feedback; it truly means a lot to us Oliver,
All the best,
Sarah, Silentnight Brands
Very nice and comfortable
Very nice and comfortable. My sleep has improved and it adapts very good to my body. Now my joints don't feel sore anymore.
29 March 2026
Reply from Silentnight
We're so glad to hear that you find your new mattress topper comfortable! It's great that your sleep has improved and that you're experiencing less joint soreness. Thanks for sharing!
All the best,
Joel, Silentnight Brands
Deep Sleep 10cm Mattress Topper
Over a month since my purchase of a Silentnight Deep Sleep 10cm Mattress Topper I remain unhappy. When I first bought it I was annoyed when I learned it had to be spread out and "left to settle" for 48 hours before use. So frustrating - where do you spread it out?
The topper is a patchwork of padded squares that is VERY uncomfortable. I find I have to try and sleep almost diagonally across the bed to get off to sleep at all. I have persevered hoping it would smooth out and get better. If anything it's worse. Not happy at all!
15 March 2026
Unprompted review
Reply from Silentnight
We're sorry you're unhappy with the mattress topper you chose. We appreciate you sharing your experience and have noted this.
Kind regards
Joel, Silentnight Brands
Reply from Silentnight
We are so happy that you consider it a great product and that it arrived quickly. Thank you for your positive feedback.
Kind regards
Joel, Silentnight Brands
I have to say it's very comfortable but…
I have to say it's very comfortable but the smell is overwhelming.£1,600
And I'm not impressed the smell is overwhelming write through the house even my skin smells what's going on apparently it's a fire retardant spray never again absolutely appalling
19 April 2026
Unprompted review
Reply from Silentnight
We appreciate your feedback and are sorry to hear about an overwhelming smell. We've asked for more details so we can get back to you directly.
Kind regards
Joel, Silentnight Brands
Still not received bed
20 March 2026
Reply from Silentnight
We're so sorry your bed hasn't arrived. You're postcode area has an extended lead time, with a 3rd party courier. We'll have the CX team chase this up for you and they'll get back to you directly with an update.
Kind regards
Joel,
Silentnight Brands
Best product I have ever purchased
Best product I have ever purchased. The bedding is soft and quality
20 March 2026
Reply from Silentnight
We're so happy to hear that you consider our bedding the best you've ever purchased! We appreciate your feedback on the softness and quality. It means a lot.
All the best, Sarah at Silentnight Brands
Avoid Silentnight Memory Comfort
Got a Silentnight Memory Comfort Mattress. Hard as sin and horribly uncomfortable for 2 weeks, passable for 2 more weeks, and now it's dipping.
I wanted a straight replacement for my older Silentnight Memory mattress, which was 2.5cm thinner, comfortable, and didn't dip for years and years.
17 April 2026
Unprompted review
Reply from Silentnight
We're sorry to hear this Peter, we've asked for more details so we can reach out to you directly and be able to help.
Kind regards
Sarah, Silentnight Brands
I recently had a double divan and…
I recently had a double divan and double mattress delivered by silentnight which was absolutely outstanding . I am well impressed with it . It is made very well . Very good high quality
28 March 2026
Reply from Silentnight
We're happy to hear that you're impressed with the quality and construction of your new double divan and mattress. Thank you for sharing your outstanding experience with us!
Claire
Silentnight Brands
Quick delivery time
Quick delivery time.
Removed old mattress without charge.
Very comfortable bed.
23 March 2026
Reply from Silentnight
We're happy to hear that you received your comfortable bed quickly and that you appreciated our mattress removal service. Thank you for your positive feedback!
Claire
Silentnight Brands
Very easy shopping experience on the…
Very easy shopping experience on the site. The duvet was as advertised and comfy. Really hotel style. Would buy again and also recommend to others
22 March 2026
Reply from Silentnight
We appreciate you sharing your feedback. We are so glad that you found our site easy to use and that you are enjoying the duvet. Thanks for the recommendation! Kind regards Sarah at Silentnight Brands
great customer service
I had to return my electric under blanket, which I had 2 winters due to a faulty switch and was under guarantee. The customer service was amazing, within a few days they had sent me a new replacement blanket. Thoroughly recommend this company and their brilliant customer support. Thank you.
3 April 2026
Unprompted review
Reply from Silentnight
We're happy to hear that our customer service was able to provide you with a swift resolution and a replacement blanket. We appreciate your recommendation and thank you for your positive feedback! Kind regards Sam, Silentnight Brands
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