Great product as expected from previous purchases. Dropped a star as their chosen delivery company took forever to deliver items. Much longer than the 2-3 business days advised on the Silentnight chec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall very happy. Ordering was easy , delivery was prompt . Fitted my bed perfectly. Was slightly thinner than expected but certainly still gave me a better night’s sleep overall very positive about... See more
Company replied
Online ordering, communiction and delivery very good. After two weeks of use I have found the mattress to be comfortable. However, even though I weigh a modest 70kg, dips and hollows are starting to... See more
Company replied
I needed a new low tog duvet, the last one had lost all the filling due to me buying it from a certain online 'cheap' website. My new duvet, bought from Silentnight, is so light, so silky and, surpri... See more
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Company details
- #74 of 85 best companies in Mattress Shop
- #103 of 115 best companies in Bed shop
- #77 of 86 best companies in Bedding Shop
- #185 of 222 best companies in Bedroom furniture shop
About Silentnight
Written by the company
Silentnight, the UK’s most trusted sleep brand. We know that everyone has different needs when it comes to sleep. So in a nation of 60 million sleepers, one-size-fits all just won’t do. It won’t do at all. That’s why we think sleepers before springs.
Silentnight's Customer Guarantee
Silentnight's Customer Guarantee
We work hard to ensure all our customers receive the highest levels of quality and support.
Honesty and integrity lie at the very core of everything we do here at Silentnight.
The Silentnight Guarantee has been designed to create an environment where people can shop with confidence.
Contact info
Long Ing Business Park, BB18 6BJ, Barnoldswick, United Kingdom
- 0333 123 0892
- enquiries@silentnight.co.uk
- shop.silentnight.co.uk
4.1
Great
9k reviews
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Ordering and delivery went well
Ordering and delivery went well. Had the bed about 3 weeks and can already feel a dip. Was it worth the money...
18 March 2026
Reply from Silentnight
We appreciate your feedback and time. We're sorry to hear about the dip you're experiencing. Please be sure to follow the care guidelines and to rotate your mattress weekly for the first few weeks, this helps the fillings to relax and settle. Kind regards Sam, Silentnight Brands
Reply from Silentnight
We're happy to hear that you enjoyed your Throw purchase, and we appreciate your intention to buy from us again. All the best Sam at Silentnight Brands
Pillows from Tesco
Amazing pillows. I use these in my airbnb where I get asked often where I get the pillows from as they have had an amazing sleep. They are always amazed when I tell them they are silent night and available in tesco
6 April 2026
Unprompted review
Reply from Silentnight
We're happy to hear that your guests are having amazing sleep experiences with our pillows! It's great to know. Thank you for sharing this positive feedback Jason, all the best Sam, Silentnight Brands
Great service and great duvet covers 😊
10 March 2026
Reply from Silentnight
We're happy you had a great experience with us Barbara. Thank you for sharing your positive feedback with us. Kind regards Jayne at Silentnight Brands
all good no problems fast delivery
11 March 2026
Reply from Silentnight
We're happy to hear that you had a good experience with your pillow order. Thank you for your positive feedback! Kind regards Jayne, at Silentnight Brands
Bought a weighted blanket
Bought a weighted blanket. Good quality, weighted with glass beads - I am sleeping well for the first time in decades. I was a little cynical when I made the purchase, but now I recommend the blanket to everyone.
11 March 2026
Reply from Silentnight
We're happy to hear that our weighted blanket has helped you sleep better. It's great to know that you are sharing your experience and recommending our product! Thanks Liz, all the best Jayne, Silentnight Brands
It was delivered.
Delivery to Northern Ireland is an extremely complicated and drawn-out affair. After a rocky start and ignored support requests the mattress arrived.
30 March: Order confirmed + payment taken.
6 April: Expected delivery date
10 April: Promised delivery on 13 April
13 April: Promised delivery on 16 April
16 April: Mattress arrived
Days taken off work: 3
6 April 2026
Unprompted review
Reply from Silentnight
We're extremely sorry for the delay and the lack of contact Kay. I've forwarded your feedback to our CX team who'll be in touch directly asap to advise further. Kind regards Jayne, Silentnight Brands
Tried to make a claim on a mattress as…
Tried to make a claim on a mattress as it has dipped within 6 months considering it’s a firm mattress.
Claim was denied and warrantee voided as I keep my mattress on the floor as my 1 year old co-sleeps with us and prevents him falling off an actual bed.
Ridiculous reason to be voided.
5 April 2026
Unprompted review
Reply from Silentnight
We're sorry to hear your claim was denied Craig, unfortunately the terms & conditions of your guarantee does state the mattress must be used on a suitable base. Failure to do so can invalidate your guarantee as the mattress isn't being used as intended. We've noted your comments and will forward these to the warranty team. Best regards Sarah at Silentnight Brands
Easy to use website and great product
Easy to use website and great product. Fast and careful delivery.
14 March 2026
Reply from Silentnight
We appreciate you letting us know about your recent bedding order experience. We're happy you found the website easy to use and that you love the protector. Kind regards Sarah at Silentnight Brands
Item never showed up and Silent Night…
Item never showed up and Silent Night never bothered to update me about my order. After I emailed Silent Night about it they ignored me and kept spamming me with emails asking how my sleep was. I had to contact them multiple times just to get a response and then was finally issued a refund weeks later. Do not buy from silent night as they send items through Evri and do not care
7 March 2026
Reply from Silentnight
We regret that your order did not arrive Nathan and that we were made aware of the issue. As soon as we were informed, a full refund was raised for you. We'll review your experience to investigate with the couriers. Kind regards Sarah at Silentnight Brands
Reply from Silentnight
We're happy to hear that our blanket works well for you. We appreciate you taking the time to share your positive experience John, all the best Sarah at Silentnight Brands
Snuggly duvet
Lovely, snuggly duvet that holds its shape well and doesn’t bunch up in the duvet cover.
Highly recommend.
13 March 2026
Reply from Silentnight
We're happy to hear that you find our duvet lovely and snuggly! Thank you for your recommendation Karen, all the best Sarah at Silentnight Brands
Comfortabe bed and delivered on time with good tracking
Delivered and assembled on time with good tracking information. Bed well made and comfortable - we went for a good firm divan bed and mattress to last with 4 drawers which cost a bit more but worth it for the quality and hopefuly longer lasting. NHS Blue light card also provide discounts sometimes
10 March 2026
Reply from Silentnight
We're happy to hear that you received your bed on time and assembly went smoothly. It's great to know you find the divan bed and mattress comfortable and well-made, we appreciate your feedback. Kind regards Sarah at Silentnight Brands
Recycling old mattress is much appreciated
Quality of mattress is exactly as described and after a few nights sleeping on it I can say it is very comfortable. Glad I decided on medium/firm and not firm as it is just right for me. Ordering online was easy and straightforward. I did follow up with a phone call and the staff were very friendly and reassuring with regard to the actual delivery.
12 March 2026
Reply from Silentnight
We're happy to hear that the mattress quality met your expectations and you find it comfortable. Thanks for your positive feedback Gill, all the best Sarah at Silentnight Brands
Reply from Silentnight
We are so happy the ordering was straightforward, and it arrived quickly. Thank you for your positive feedback John; we appreciate it. Kind regards Sarah at Silentnight Brands
Unfriendly delivery personnel and…
Unfriendly delivery personnel and removing the mattress packaging seemed too much to ask.
30 March 2026
Reply from Silentnight
We sorry that our delivery partner didn't meet expectations. I've noted your comments and we will address the team's attitude and service concerns you raised. Thanks for your feedback. Kind regards Sarah at Silentnight Brands
An excellent topper which has made our…
An excellent topper which has made our very firm mattress much more comfortable.
11 March 2026
Reply from Silentnight
We're happy to hear that our topper has improved the comfort of your mattress! Thank you for letting us know about your positive experience David, all the best Sarah at Silentnight Brands
Prompt dispatch & delivery
Prompt dispatch & delivery, very competitive price, and excellent product.
10 March 2026
Reply from Silentnight
We're happy to hear that you received your pillow order quickly and are pleased with both the product and price. Thank you. Kind regards Sarah at Silentnight Brands
Excellent service
Very easy online purchase and amazingly quick delivery. The recycle service, which took away a large, heavy mattress, was essential for us and went very smoothly. Wouldn't hesitate to use Silentnight again.
11 March 2026
Reply from Silentnight
We're happy to hear that you found our online purchase process easy and the delivery quick, that's great. Thank you for your positive feedback! All the best Sarah at Silentnight Brands
Great service
15 February 2026
Reply from Silentnight
Thanks for your mattress review Leslie, all the best Sarah, Silentnight Brands
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