I placed a order 1st of Jan no response no email and no one to contact. I didn’t even know this store was from uk u til I looked at my bank statements. No email confirmation of purchase no one to ta... See more
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It's been exactly one month since I made my purchase, and nothing has been shipped out yet. It shouldn't take more than a month to process an order for shipment, unless the item was incorrectly... See more
Company replied
I ordered a graphics card 11 days ago and chose express shipping and so far it has not been shipped and I sent 4 emails to cancel the order, but so far there is no response If your store is not workin... See more
I have ordered a Samsung book cover on 17thJul21. Yet get shipping details and confirmation on when can I receive the item. Every time I reach out to support team, get standard reply that "we are work... See more
Good experience shopping
Good experience shopping. Paid via paypal.. ordering was seamless. Some issues with gdrive but support was exceptional. Had a reply within 2 hrs inspite of the time zone change and followups.
7 March 2021
Reply from Closed Down
Hi Vinod.
Apologies for the delay in getting back to your review.
Thanks for the positive review. We will let the seller know of your thoughts and hope to get back to the service standard we are accustomed to and serve you and everyone else even better next time.
If you need help with anything else, do not hesitate to reach out here support@storepaperoomates.com
Cheers,
AbdulRaheem
No response for shipping
6 March 2021
Reply from Closed Down
Hello Mohamed.
Apologies for the delay in getting back to your review. We were working against an email and review backlog due to a downtime experience with our email provider. I so appreciate your patience and understanding throughout this entire process. We’re really grateful to have you as a customer. Unfortunately since March 5, 2021 we have been having some issues with out Shipping and Order fulfillment. Please read the incident report here - https://storepaperoomates.statuspage.io
For further assistance do not hesitate to reach out via support@storepaperoomates.com
~ AbdulRaheem
fast respond
3 March 2021
Unprompted review
The WhatsApp asistance was awesome
The WhatsApp asistance was awesome! Polite, helpful, competent! The 5 stars rating is only for Dylan!
But the whole on line procedures, logistics and shipping sucked!
I will never buy from this shop again.
20 February 2021
Unprompted review
The package was received so quickly…
The package was received so quickly after last package process, and all items are there in original package.
In the whole they are fine, pleasant.
I'll recommend the service to my friends
16 February 2021
Unprompted review
I received a Charles Wysocki calendar…
I received a Charles Wysocki calendar weeks after ordering it. It had a smudge on the top of every page and some small drops of some of the coloring on the side of every page. I sent two emails asking about returning it and never got a response. Also was charged a handling fee for the purchase which no one does now. It was too much trouble and expense to return. Will not buy from them again.
15 February 2021
Unprompted review
Reply from Closed Down
Good day there.
We recently acquired the only store from the previous company and would like to remedy all previous and pending issues.
Can you please email us on support@storepaperoomates.com to allow us to fix this issue and provide a compensation.
We hope we are not too late.
~ AbdulRaheem
Lead Customer Care Mate
Reply from Closed Down
Good day Julie.
We recently acquired the only store from the previous company and would like to remedy all previous and pending issues.
Can you please email us on support@storepaperoomates.com to allow us to fix this issue and provide a compensation.
We hope we are not too late.
~ AbdulRaheem
Lead Customer Care Mate
Long periods of no feedback
There was quite a long wait during the "I've paid and now I'm waiting for the next step" phase of the process.
and I know it's a fine line between spamming your customer and letting them know that things are still happening. Even an auto-generated, every 2/3 days with an update? Tricky, because it could become insincere.
Subsequently, I saw a mail about PayPal withholding funds so I'm not sure if that was linked but again, notify the customer at the time of purchase?
Otherwise, very happy the bulb arrived eventually if somewhat later than the advertised lead time.
11 February 2021
Unprompted review
The customer service is awesome…
The customer service is awesome although the site looks scamy. If you don't trust them pay using PayPal.
10 February 2021
Unprompted review
Cant complain resolved the problem…
Cant complain resolved the problem smoothly and professionally.
9 February 2021
Unprompted review
Reply from Closed Down
Good day Ivette.
We recently acquired the only store from the previous company and would like to remedy all previous and pending issues.
Can you please email us on support@storepaperoomates.com to allow us to fix this issue and provide a compensation.
We hope we are not too late.
~ AbdulRaheem
Lead Customer Care Mate
Horrible Service; Charged for product but nothing shipped
It's been exactly one month since I made my purchase, and nothing has been shipped out yet. It shouldn't take more than a month to process an order for shipment, unless the item was incorrectly listed as "in-stock" but has actually been out of stock and backordered the entire time.
Not happy at all, starting to think this is a scam company. I'll update if or when they either respond to my emails or actually ship what I ordered.
**update**
Eventually received a full refund
7 February 2021
Reply from Closed Down
Good day Michael.
We recently acquired the only store from the previous company and would like to remedy all previous and pending issues.
Can you please email us on support@storepaperoomates.com to allow us to fix this issue and provide a compensation.
We hope we are not too late.
~ AbdulRaheem
Lead Customer Care Mate
The product never comes
The product never comes, contact them is very dificult, and at the end i still wating my money from the bank... 30 days!!
7 February 2021
Reply from Closed Down
Good day Miguel.
We recently acquired the only store from the previous company and would like to remedy all previous and pending issues.
Can you please email us on support@storepaperoomates.com to allow us to fix this issue and provide a compensation.
We hope we are not too late.
~ AbdulRaheem
Lead Customer Care Mate
Waste of time
Technical support is very slow to respond. In my case, my order was never processed and I had to cancel my Paypal payment. No messages, WhatsApps or emails were answered. Unfortunately, vendor also never responded. Neither to tell that he was unable to provide the items.
5 February 2021
Reply from Closed Down
Good day Josue.
We recently acquired the only store from the previous company and would like to remedy all previous and pending issues.
Can you please email us on support@storepaperoomates.com to allow us to fix this issue and provide a compensation.
We hope we are not too late.
~ AbdulRaheem
Lead Customer Care Mate
Did not recieve what I purchased.
5 February 2021
Reply from Closed Down
Good day Ashish.
We recently acquired the only store from the previous company and would like to remedy all previous and pending issues.
Can you please email us on support@storepaperoomates.com to allow us to fix this issue and provide a compensation.
We hope we are not too late.
~ AbdulRaheem
Lead Customer Care Mate
Great service.
4 February 2021
it helps if i get the item before…
it helps if i get the item before asking bout reveiw very disapointed!!!
3 February 2021
Unprompted review
Reply from Closed Down
Good day Logan.
We recently acquired the only store from the previous company and would like to remedy all previous and pending issues.
Can you please email us on support@storepaperoomates.com to allow us to fix this issue and provide a compensation.
We hope we are not too late.
~ AbdulRaheem
Lead Customer Care Mate
Dylan provided 1st class service to…
Dylan provided 1st class service to respond to my enquiries. Highly recommended seller.
3 February 2021
Unprompted review
cancelled order....why?
ordered a pair of rollers, was charged by credit card, told the order was being processed, then 2 days later order was refunded - no explanation -very poor slow customer service getting back to me. need a answer as to why order was cancelled.
3 February 2021
Reply from Closed Down
Good day Craig.
We recently acquired the only store from the previous company and would like to remedy all previous and pending issues.
Can you please email us on support@storepaperoomates.com to allow us to fix this issue and provide a compensation.
We hope we are not too late.
~ AbdulRaheem
Lead Customer Care Mate
Can I say “They Suck”
I paid $120 for shipping on my $300 order & Haven’t received it. They won’t tell me when it’s shipping. They won’t tell me if it’s in stock. Then they asked me for a review. Are you kidding me. Certainly wouldn’t recommend them
2 February 2021
Reply from Closed Down
Good day Nancy.
We recently acquired the only store from the previous company and would like to remedy all previous and pending issues.
Can you please email us on support@storepaperoomates.com to allow us to fix this issue and provide a compensation.
We hope we are not too late.
~ AbdulRaheem
Lead Customer Care Mate
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