TXU Energy Reviews 2,709

Kathya the csr I spoke with helped me with my extention and even gave me information on getting assistance with my bill. I felt heard and understood and I really appreciate her.

Great communication and assistance options.

KATHYA G was super helpful in helping me with my issue on my bill

Diana Vela was awesome. She handled my issue with professionalism and with ease. I truly appreciate how easy it was to get my service back on.

Dianne listened to my issues, showed real empathy and understanding of difficulties, and helped me find a path forward.

The agent helped me and she got my lights on as soon as possible… and set me up with a payment extension and I didn’t miss any money because my lights popped off while I was on lunch and then they were able to be turned back on since I work from home while I was still on lunch

Kathya Garcia was so so kind and helpful. We were recent victims of cyber fraud. She made sure that I was on the right arrangement and made it so much less stressful for me! I’m amazed at how kind and helpful she was

I absolutely am in awe . I thought i wouldn't get any help but I figured the worst ill hear is a NO. But Diana went above and beyond in helping me with my problem. She was very knowledgeable and polite. I greatly appreciate her understanding and compassion to help someone in need. Ive always loved TXU and today confirmed my passion is in the right place. Thank you Diana and TXU for understanding sometimes we all need a little help. She eased my stress monumentally ❤️

TXU Energy is best. I had twice payments error, TXU Energy employee took care of it. Refunded back to me. They had good job.

Diane A I believe her name was helped me tremendously via chat she was gracious and gave me a chance I really appreciate her

Customer service rep was great. Very helpful and nice.

I'm a disabled individual on a fixed income that lives from paycheck to paycheck like lots of Americans. Which is stressful in it's self but the agent that assisted me today was informed and extremely helpful. They helped me get back on track with my payments and did it quickly and efficiently but most importantly the did it to were I kept my dignity and I felt extremely respected. I can say it was a refreshing and awesome experience

Kathaya G very helpful, patient with me of finding a solution to help me. She is the best and her customer service is wonderful.

The person who has been helping me

I had to have a dental procedure done that unexpectedly cost a lot more than I was told, which I had to use the funds for my electric bill for. Representative Kathya G. really eased my families' worries with helping us get an extension for our current bill. She was helpful, understanding, patient, and respectful. She deserves a raise! Thanks so much, Kathya!

I was having issues with a payment and Kathya was able to help me and guide me through the process. She is the best and very helpful, kind and professional. The issue was resolved over the chat quickly. Thank you Kathya, 6 stars for you.

they solved my inquiry inmediatly via Chat. Diana was very kind and helpful.

Diana A was greatly helpful with answering my questions and pointing me in the right direction for getting the assistance that I needed with my service. I greatly appreciate her patience and kind spirit.

I moved into a new place, 2 weeks later, my power is shut off, I called them, they didn't have my phone attached to my account, I explained I was low on funds, and would pay them when I got paid, he insisted they would not turn my power back on until I made a payment, freaking idiots.

TXU had the most amazing customer support ever. They are very understanding and kind . They have saved me on my bill and my sanity