Such a great experience. Spoke to a member of the team about availability of a part on the Friday, and placed an order to collect same day. Sadly could get there before close so they posted it to me a... See more
Company replied
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Such a great experience. Spoke to a member of the team about availability of a part on the Friday, and placed an order to collect same day. Sadly could get there before close so they posted it to me a... See more
Company replied
Super amazing service. Phoned to ask if last minute delivery would be possible and Greg turned the order around in a few days. Even kept me up to date before his morning coffee. Can’t fault it, amazin... See more
Would give them 6 stars if I could! I purchased a Merida Reacto which came fitted with a Vision Metron cockpit. Unfortunately, the GPS mount / underside thread bolts failed, so I contacte... See more
To be absolutely honest from pressing to buy button it was plain sailing . Brilliant customer service the my bike the transition trans am , is even better to look and ride than the pics gave it justic... See more
e are the official UK home of many leading cycling brands. Our warehouse is stocked with around 250,000 products, available through our network of over 1200 dealers throughout the UK. Windwave opened in 1987, as a manufacturer and distributor of windsurfing and sailing products. In the 1990s, we expanded into cycling distribution. The business grew exponentially, partnering with famous manufacturers including Colnago, Transition, Dainese, DVO, FSA, Hutchinson and CeramicSpeed. Today, we offer some of the best cycling products on the market, encompassing road, MTB, gravel and urban.
UNIT D2-D3, HERITAGE BUSINESS PARK, HERITAGE WAY, PO12 4BG, GOSPORT, United Kingdom
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Same price as all the other online retailers (controlled by the manufacturer I expect), but with a faster expected delivery, good reviews so went with them. Hollie kept me informed of progress of the order throughout, (not sure if she was human or an automated system), Bike arrived within the expected time frame. Will be happy to use Wind wave again in the future.
Helped me resolve an item part and despatched it within 24 hrs. Would recommend to anyone. 👍
been a great company to deal with, Hollie in particular has been really helpful. i wasn't able to be home for the normal delivery and she held it back until someone could be home. very quick to reply and great service overall.
To be absolutely honest from pressing to buy button it was plain sailing . Brilliant customer service the my bike the transition trans am , is even better to look and ride than the pics gave it justice . Well done windwave . I'll be buying from you again
Excellent service from Windwave. I made an enquiry about the very new BBB Corecaps, and received a rapid reply. The item appeared on the website next day, I ordered them straightaway, and received them 2 days later. -
Excellent kept me informed about when product would be available and delivered quickly
Excellent experience with windwave - easy check out and very efficient delivery! Customer service also was very good!
Easy ordering process but absolutely no tracking information provided. 5 days after dispatch I still had no package and no idea what was happening or who the package was being shipped with. Contacted windwave who came back to me a couple of days later. My package arrived the same day. They said I should have had text and email updates from DPD and would take it up with them. This highlighted that there is clearly a flaw in their shipping processes that need addressing. The good were as described so happy with that.
A well described and good value product. Despatched quickly and well wrapped
Once in stock, easy to order & pay and quick delivery.
Start to finish, absolutely great, easy website to navigate, incredibly speedy delivery and great customer service when I had a problem. What more could you want!
All the staff I spoke to over a number of phone calls were all very happy to help me with my questions.
They were friendly, professional and all round boss 👌
Super fantastic service! First time purchaser at Windwave, and totally not disappointed! Great price items delivered really quickly! Very happy indeed!
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