Shop4Patio Reviews 7

I bought a patio set and one of the pieces fell apart within a few months. They asked me to send them pictures and when I did, they said that they couldn’t honor the warranty. After writing an emailing and phone calls, they told me that the only thing they could do was sell me the entire set again, even though I only needed one piece. Absolutely horrible customer service, they do not even deserve one star. Save your money shop somewhere else.

Read the other recent reviews, I'll chime in. If you want high priced furniture with perhaps the shortest warranty in the industry and a great chance the furniture will fail shortly after the warranty expires, this is your place. And while my customer service experience was not rude, it was as expected- they do not care about their customers or the failure of their poor quality overpriced products. I believe Delray Beach may be closed, so go to Pompano Beach to flush your money down a toilet. It's a pity I have to give them a star.

"I’m extremely disappointed with my Shop4Patio purchase. After spending over $10,000 on what was supposed to be high-quality outdoor furniture, the items started to break down after just 1 season and now, need to be replaced and it’s only been 3 years. The chairs, couch, and lounge chairs are all falling apart because of poor quality wicker—one guest even fell through a lounge chair during a visit. The fire pit and propane tank cover are also disintegrating.

At the same time, I purchased Purple Leaf bar chairs and a bistro set…all sitting on the same patio and covered during the winter. Shop4Patio wicker is deteriorated, and the Purple Leaf wicker is still 100% as it was 3 years ago with no break-down.

While I understand the company’s 1-year warranty policy, it’s unacceptable that outdoor furniture, especially at this price point, deteriorates so quickly. I followed care instructions, but this level of poor durability is not what I expected for the cost. The lack of support or resolution from customer service only adds to the frustration. I would not recommend this product or company. 👎"

The fire-pit noted on the Amazon website is Dark Grey (the photo on the Amazon Website is also Dark Gray). The original firepit that I ordered was in Dark Grey, however it was damaged. Everything was fine with the color of the original firepit; however, it was severely damaged requiring me to discard it. I requested Shop4Patio to pick up the damaged firepit; however, they refused.

Shop4Patio sent me out a second firepit; however, it was the incorrect color. The new firepit was sent to me in Light Grey instead of Dark Grey. The box Ship4Patio delivers the fire-pits in specifically states “Dark Grey”, “Light Grey” , and “Brown” on the packaging. The color of the firepit is printed on the packaging. It is written on the box along with the other colors that they carry.

I requested that Shop4Patio pick-up the incorrect “Light Grey” fire-pit and deliver the correct one; however, they refused and told me to file a complaint with Amazon. I filed a complaint/return with Amazon; however, they refuse to fix the problem and provide me the correct color fire-pit in Dark Grey

I spoke to a service rep at Shop4Patio named Mia as well as another employee on 11/23/24 and was rudely hung up on while explaining my concerns and requesting a replacement in the correct color. There was no regard to my concerns in receiving both a damaged and incorrect item for the second time. Shop4Patio employees lied and dismissed my concerns by saying that there are variations in the color grey.

In the e-mail Shop4Patio sent to me, they noted the following:
“I wanted to clarify that the fire pit you ordered is indeed gray, as specified on Amazon. Since each fire pit is hand-painted, there may be slight variations in color.” – Mia @ Shop4Patio

The statement Shop4Patio made is 100% incorrect and NOT true. There is specifically a “Light Grey”, “Dark Grey” and “Brown” Fire-pit according to the manufactures packaging. The color description and pictures Shop4Patio has on the Amazon site is NOT accurate. It is a lie that the fire-pits are hand painted causing variations in the grey color.

I requested that Shop4Patio correct this matter and deliver me my 70” fire-pit in Dark Grey.

I have yet to receive any response on if they will fix the problem.

ordered a brand new all wood patio set from them, and within 60 days of barely using it. it broke one of the seat slats and they said only the welded frame on a wood set is covered under their warranty.
1st time we had company over and sat on it the base that you sit on broke but is not covered.
This company is a joke stay far away from them!!!
Customer service sucks!

TERRIBLE customer support. Simply TERRIBLE. When I requested information to purchase a replacement part for my Akoya fire pit which I purchased directly from them, they insisted I supply an Amazon PO#. I provided the Shop4Patio purchase order number and waited almost a week for a reply. They finally called after I made repeated request. The person calling told me "everyone in the warehouse is in a meeting" and that I would receive a reply no later than the next day. That was two weeks ago. I gave up. I'm not giving them any more business. Totally unreliable, uncooperative, and unresponsive.

READ THE OTHER REVIEWS before you order! No! Do NOT order anything from them. No, in every language possible. Unless - you have many hours to waste, tracking down your order, trying to get a straight answer - because they just don't care. They get your thousands of dollars and that's it - they wipe their hands from everything else. It is a TRANSACTION.
Unless you love being frustrated. Unless you love ZERO accountability. And this story is so ludicrous - I can't even make it up! Ordered a 7 piece set of outdoor furniture with sunbrella fabric. Get a call - can you give us a 4 hour delivery window - we have your stuff. Great. Yay! Later that day I get yet another call - Uhm, we don't have your stuff. I ask for an explanation. There is none. There is tracking. I've been watching it on line. As it checks in from state to state. And how you lose a pallet with 7 pieces of furniture - not including the cushions - I have no idea.

I call Shop4patio - place another order. Because they have no idea either. I then watch my items from state to state AGAIN. I now should have a direct line to Nick. I've spoken with Jose multiple times, Nick, and a few others. Not to mention 2 logistics companies they have decided to work with.

AFTER I see my stuff sitting in Washington State for more than 24 hours - I initiate the call. I'm told someone will get back to me - and yes, they have my stuff. It landed in Washington on Thursday the 13th. I called on Friday the 14th. By Monday - nothing yet. So I call again. Keep in mind we're now 2 orders in and 6 plus weeks. So I finally get transferred to someone and they ask if I can give them ANOTHER 4 hour window of time on Tuesday the 18th. I said yes - keep in mind I work full time, have to block these 4 hours so I don't have Zoom calls, .... then Tuesday morning - day of the delivery - I get a text. Driver sick. Can't make it! I then spend hours on the phone with Shop4Patio...and texts with the logistics company - and I'm told absolutely on Wednesday the 19th. I get a phone call from Jose, from Shop4Patio and he says to me - I'm on it! I'll call you at 9 in the morning on Wednesday and make sure everything is okay. I get nothing. So I get in my car and go to the Apple store (for my scheduled appointment to get my computer fixed). I get a text while I'm there - we'll be at your house in 20 minutes. I call back to Shop4Patio - and I'm like - sorry! Not there. No one will be there to sign. Never heard from Jose. Jose then calls me and says - I was busy!!!!! Not, I'm sorry. Not I apologize for dropping the ball. Just - I was busy. And PS - never heard back from Nick. I've asked multiple times, via phone and email - for a discount. An apology. For them to do something for me. And I now get radio silence after hearing for weeks - I've escalated this to see what we can do for you. Escalated it to whom Nick? You're telling me you talked with management and the message is - they don't care either! Hmmm.

So, the delivery guy leaves me a threatening voicemail - unless I hear from you in 5 minutes, we're leaving and you can reschedule. In the meantime, I've already been on the phone with Bruno AND Jose and was told that Jose was handling it. Obviously NOT! I call the logistics guy - fill him in. And said - per my earlier instructions - put the pallet on the street, directly in front of my house. He says - I see the honda - I'll put it there. I'm like - great! I get home - the pallet is on my LAWN!

I then open the boxes and it's a little black screw here, little black screw there, bottom legs here, bottom legs there!!! So again, let me say this - NO. NO. And NOOOOOOOOO! Don't do it. Save yourself the energy. The time. BUY from somewhere else!!

There is NO relationship. It's a transaction only. And it's a JOKE at best.