Shopped with them for Quiet Some time Now!! Mostly and Majority of Shoes Ordered I Fell in Love The Collection by Azela Wang Designer This Shopping Time I Ordered some Denim Tennis and Let's just... See more
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Review summary
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Everything went smoothly from order until delivery. Although their size chart needs updating. According to measurements my pants should be a XL (12-14) I definitely could've sized up but the 1x (16-18... See more
Still haven’t gotten my order delivered. Still haven’t gotten a resolution on why it was damaged and unable to be delivered to me. It was my first time ordering from them too. They let me know there w... See more
Company replied
Shopping was easy, the shoes were well priced & beautiful. One star off because I ordered 5 pairs of shoes, and the two pairs of boots I wanted the most were under sized. I’m a perfect size 8 in mos... See more
Company details
Written by the company
AKIRA is a fashion brand known for bold, trend-driven pieces designed to express your individuality and attitude. From statement dresses and jackets to standout shoes and accessories, we offer fast-paced drops and high-impact style at accessible prices.
Contact info
United States
- shopakira.com
4.2
Great
6k reviews
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Sizing was off
Shopping was easy, the shoes were well priced & beautiful. One star off because I ordered 5 pairs of shoes, and the two pairs of boots I wanted the most were under sized. I’m a perfect size 8 in most brands including Akira’s. EXCEPT the moccasin boots I was dying for. They are a 1/2 to a full size too small. I’ll make it work, I’ll wear them anyway (they’re final sale I can’t return them). But I don’t know how the same brand could differ so much on sizing. The other shoes fit perfectly.
12 May 2026
Very informative and patient to my…
Very informative and patient to my needs they also looked up items that where no longer in the store
20 May 2026
Could go down a size
Waistband has slight stretch. Hips & legs have more stretch. Could go down a size for slimmer fit due to oversize design.
13 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Because I paid for overnight delivery…
Because I paid for overnight delivery and it’s taking two days going to call my bank .
20 May 2026
Reply from AKIRA
Hi there,
We understand shipping timelines can be confusing, and while we do our best to communicate this, sometimes the 3 PM cutoff gets missed. We've shared your feedback – thank you for shopping with us!
AKIRA
My order was sent to the wrong address…
My order was sent to the wrong address and when I contacted them to make it know they told me that it was nothing they could do about it. 🤬 As much as I love the brand I'll never order from them again
13 May 2026
Reply from AKIRA
Hi there,
We see that the order was sent to the shipping address entered at checkout - delivered just a couple of days ago. If you believe there was something at checkout that mixed things up - we would love to hear more about it.
Reach out anytime,
AKIRA
Fast and efficient’
13 May 2026
I ordered off of Shop and there wasn’t…
I ordered off of Shop and there wasn’t any sizing information so I had to go look up the stores website to figure out what size to get. Still not sure if it will fit since it hasn’t arrived yet
20 May 2026
I ordered my birthday outfit almost two…
I ordered my birthday outfit almost two weeks ago only to get a notification notification that my package got returned. I tried to order the same outfit again but of course my size wasn’t available. I also paid for expedited shipping but my package never came. I just order something else and paid for next day shipping and just got a message my package will be here June 2 my birthday is June 2 this is horrible
13 May 2026
Reply from AKIRA
Hi Camara,
I am sorry to hear the first order was marked as a return to sender , for the orders that followed standard shipping seems to have been selected which may be where the confusion is. The good news is that the orders both show that they will be delivered by Monday - please reach out if this is not the case. Thank you for trying us and Happy early Birthday!
AKIRA
I love my items
I love my items! This is my first time shopping with AKIRA and it definitely won’t be my last!
18 May 2026
The online options are amazing
The online options are amazing, more than what's in the store. The sizes are accurate and shipping was on point! I received my items prior to the date indicated when I ordered.
8 May 2026
I have purchased a few items from Akira…
I have purchased a few items from Akira recently and each item has been amazing!! Great quality and design.
20 May 2026
Akira provides unique style for those…
Akira provides unique style for those who want to make a wow statement. Fast delivery.
30 September 2025
Great service
The service was incredible, I received my package in two days !!
Customer service was amazing 🥰
13 May 2026
My order was delivered in a timely…
My order was delivered in a timely manner. I absolutely love my purchase.
15 May 2026
Great!! & COMFY
Great!!! I love the comfort of the sneakers n style, 6 pairs later......
19 May 2026
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