ShopBack New Zealand Reviews 

2,370
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,409 reviews, reviewers had a great experience with this company. Customers genuinely love how simple the mobile application is to set up and navigate daily for earning automatic cash back on regular purchases. Consumers also really enjoy playing the interactive games and discovering a fantastic wide range of rewarding perks directly through the convenient mobile platform. However, some customers also noted that waiting for payouts can take quite a long time and certain cashback amounts experience frustrating processing delays. A few people mentioned ongoing issues with missing rewards or encountering unexpected difficulties when trying to successfully withdraw their accumulated funds from accounts.

What people talk about most

User experience

Customers had positive experiences with user experience, frequently highlighting that the platform is very... See more

Refund

Reviewers highlight ambiguous aspects of refund, expressing a mix of satisfaction and frustration. While some... See more

Application

Reviewers mention positive feedback about application, highlighting that it is very easy to use and provides... See more

Value for money

Consumers find value for money to be positive, appreciating the opportunity to earn real cash back and... See more

Product

People report ambiguous experiences with product features, with opinions heavily divided on the platform's... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It can be a bit confusing to see if the deal has gone through but it is a good bet its working if you go through the Shopback page. Once putting everything through then you get notified if the deal w... See more

Company replied

Rated 5 out of 5 stars

It's a no Brainer. Money back without doing anything. The days where there is a upgrade are excellent. If you've got a holiday coming up, you can get a decent amount back.

Rated 5 out of 5 stars

✨️ Amazing ❕️ Just have to remember to go through the Shopback app before paying for your order, that's all you need to do, then wait a month or so & the money is available to withdraw - easy peezy ☺... See more

Rated 5 out of 5 stars

This is a great way to get some extra dollars, just for doing everyday stuff, I have earned $140 so far, just from playing some games and shopping through the app on things I buy all the time..

Company replied


Company details

  1. Cashback provider

About ShopBack New Zealand

Written by the company

Get paid to shop with ShopBack Cashback Rewards! ShopBack is New Zealand's largest and most popular Cashback rewards site.

Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(2,370)

1,387 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not too bad, needs work.

It's a realistic app, if that makes sense.

The only problem I faced is, games always reset whenever you watch ads to get a bonus, otherwise they'll close down. It seems a bit scheming tbh. Also, it tells you that you can earn up to $50 for example, but then the potential earnings drop, even when the time limit hasn't run out.

It's an ok app overall, but I don't think I'll use it again.

15 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for the detailed feedback, and sorry this felt scheming rather than straightforward, that's definitely not the experience we're going for. We'll pass this on to the team, but if you'd like us to look at anything specific, email care@shopback.co.nz.

Rated 5 out of 5 stars

pretty cool

It's pretty cool how you can make money by playing games

13 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for this! Glad you're enjoying earning through the games.

Rated 5 out of 5 stars

Loll

Lol lmfao pop holding it down

7 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you! Glad you're having a good time with us.

Rated 5 out of 5 stars

It is fun and easy

It is fun and easy. I like to play games in the app, and I like giving money.

14 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for this! Glad you're finding it fun and easy.

Rated 5 out of 5 stars

Shop back is easy to use

Shop back is easy to use.
Getting money back for shopping just as you usually would.
I have had cash back payments twice now, both times no issues.

6 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Glad both your Cashback payments have gone through smoothly, that's exactly how it should work. Thank you!

Rated 4 out of 5 stars

So far so good

So far so good, although not all apps work that well. And not sure why it takes so long for every company to confirm purchases before you get your cashback but looking forward to when that day comes (could be months though)

12 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

We know the confirmation wait can feel long since it depends on the retailer, but we're glad it's been a good experience overall so far.

Rated 2 out of 5 stars

Unclear terms and conditions

Unclear terms and conditions
I brought over $100 at Chemist Warehouse and ended up they said my purchase didn’t meet the stores terms and conditions
So I went back and check the t&c and it only says some items are not eligible for Cashback but didn’t say which items by that time (but now they finally update their t&c and stating which items is not eligible)
I felt disappointed because I delayed my purchase and waited for the upsize cashback

6 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry about the mix up with your Chemist Warehouse purchase, that's a frustrating way to find out. Thanks for letting us know the terms weren't clear at the time too, that's genuinely useful feedback. If you'd like us to take another look at this order, email care@shopback.co.nz.

Rated 1 out of 5 stars
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear your package hasn't arrived. That's a delivery issue best sorted with the merchant directly, but we're happy to point you in the right direction. Email us at care@shopback.co.nz with your order details and we'll assist where we can.

Rated 1 out of 5 stars

Slow in cashback raise and also get…

Slow in cashback raise and also get deducted by itself. As the advertising add on shopback play games earn money is not happening that fast . Its better for us to install this app

12 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry it's felt slow and confusing, especially around amounts changing. We'd like to look into your account properly, so please reach out to us at care@shopback.co.nz with more detail.

Rated 5 out of 5 stars

Legit and easy to use app

It is an easy app to use. It redirects to you to thw website you are shopping from. I booked part of my holiday and received a large cashback. I was hesitant at first but once I was able to withdraw the money, it put my mind at ease and I knew I could trust this app.

5 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for sharing this! Really glad the holiday booking worked out well and that withdrawing put your mind at ease.

Rated 5 out of 5 stars

Thanks team for accurate and smooth…

Thanks team for accurate and smooth transactions. Happy happy ♥️♥️♥️

5 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you so much! Really glad the transactions have been smooth and accurate for you.

Rated 5 out of 5 stars

Great way to shop and get cashback…

Great way to shop and get cashback while you shop.
Just change of habit to make sure you shop via shopback and see cashback pile up.

4 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for this! Glad the habit of shopping through ShopBack is paying off and building up nicely.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look