ShopBack New Zealand Reviews 1,525

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,529 reviews, reviewers had a great experience with this company. Customers consistently praise the user experience, finding the app and website easy to use and navigate. Many people appreciate the value for money, highlighting the benefit of receiving cashback for their online purchases. Reviewers are particularly impressed with the convenience and the concept of getting money back for shopping they would do anyway. However, some customers also noted issues with the refund process, mentioning that cashback can take a long time to be confirmed and withdrawn, or is sometimes not tracked correctly. A few other people also felt that the website and app could be difficult to understand initially, especially for those with visual impairments.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, often highlighting its ease of use and... See more

Refund

Consumers find refund experiences to be ambiguous. While many reviewers appreciate the concept of getting... See more

Application

Reviewers mention positive feedback about the app, with many praising its ability to provide cashback for... See more

Website

People report ambiguous experiences with the website. Many consumers find it easy to use and navigate,... See more

Value for money

Users describe positive interactions with value for money. Many customers find it easy to use and appreciate... See more

Reviews shaping this summary

Rated 4 out of 5 stars

At first I found it difficult to figure out how to activate shopback before realising you have to go to the websites through the shopback website but ever since then I've found some great deals! Love... See more

Rated 4 out of 5 stars

Actually works just did my first withdrawal came through to bank in couple of days just takes a long time for them to confirm the money like fuw months

Rated 4 out of 5 stars

It’s good to have several cashback options from merchants, but if you’re an avid online shopper, tracking them could be a challenge.

Rated 5 out of 5 stars

I use ShopBack pretty much every time I shop online now. Before I buy anything, I have a quick stalk to see if the store is on ShopBack — because if I am already spending money, I might as well earn s... See more


Company details

  1. Cashback provider

About ShopBack New Zealand

Written by the company

Get paid to shop with ShopBack Cashback Rewards! ShopBack is New Zealand's largest and most popular Cashback rewards site.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Rated 4 out of 5 stars

It was a really smooth experience

It was a really smooth experience, I just didn’t expect to wait longer but it was understandable because I had ordered on a Friday and I understood that it would be delivered in 3 working days and that’s totally fine by me. I was a bit skeptical about this process and providing personal information but I was reassured when I got a link that would track the delivery process.

18 January 2026
Rated 1 out of 5 stars

I didn’t quite like my experience due…

I didn’t quite like my experience due to the fact that people on social media give false advertising in regards to playing games and earn money back from playing them when in reality it takes weeks and weeks on end to even earn a single dollar from playing a game I gave up hope and decided to stop playing

15 January 2026

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