ShopBack New Zealand Reviews 

2,370
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,409 reviews, reviewers had a great experience with this company. Customers genuinely love how simple the mobile application is to set up and navigate daily for earning automatic cash back on regular purchases. Consumers also really enjoy playing the interactive games and discovering a fantastic wide range of rewarding perks directly through the convenient mobile platform. However, some customers also noted that waiting for payouts can take quite a long time and certain cashback amounts experience frustrating processing delays. A few people mentioned ongoing issues with missing rewards or encountering unexpected difficulties when trying to successfully withdraw their accumulated funds from accounts.

What people talk about most

User experience

Customers had positive experiences with user experience, frequently highlighting that the platform is very... See more

Refund

Reviewers highlight ambiguous aspects of refund, expressing a mix of satisfaction and frustration. While some... See more

Application

Reviewers mention positive feedback about application, highlighting that it is very easy to use and provides... See more

Value for money

Consumers find value for money to be positive, appreciating the opportunity to earn real cash back and... See more

Product

People report ambiguous experiences with product features, with opinions heavily divided on the platform's... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It can be a bit confusing to see if the deal has gone through but it is a good bet its working if you go through the Shopback page. Once putting everything through then you get notified if the deal w... See more

Company replied

Rated 5 out of 5 stars

It's a no Brainer. Money back without doing anything. The days where there is a upgrade are excellent. If you've got a holiday coming up, you can get a decent amount back.

Rated 5 out of 5 stars

✨️ Amazing ❕️ Just have to remember to go through the Shopback app before paying for your order, that's all you need to do, then wait a month or so & the money is available to withdraw - easy peezy ☺... See more

Rated 5 out of 5 stars

This is a great way to get some extra dollars, just for doing everyday stuff, I have earned $140 so far, just from playing some games and shopping through the app on things I buy all the time..

Company replied


Company details

  1. Cashback provider

About ShopBack New Zealand

Written by the company

Get paid to shop with ShopBack Cashback Rewards! ShopBack is New Zealand's largest and most popular Cashback rewards site.

Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
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4.2

All reviews

(2,370)

1,387 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love how I can get a cash back while…

I love how I can get a cash back while spending my hard earned money.

3 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for the kind words! We're really glad getting Cashback on your spending has felt worthwhile.

Rated 4 out of 5 stars

the withdrawing of returned cash...

the withdrawing of returned cash...

3 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for sharing this feedback! If there's anything about withdrawing your Cashback that wasn't quite smooth, we'd love to hear more, feel free to email us at care@shopback.co.nz.

Rated 5 out of 5 stars

Easy notifications

Easy notifications

2 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for the kind words! We're really glad the notifications have been easy to follow.

Rated 5 out of 5 stars

Great app

Great app! It really works! I've received more than $200 back already.

9 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you so much for sharing this! We're really glad it's proven itself and that you've received more than $200 back.

Rated 3 out of 5 stars

Wish games price little more

Wish games price little more

2 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thanks for the feedback! We hear you on wanting the games to pay a bit more, we'll pass this along.

Rated 5 out of 5 stars

quick and easy install

quick and easy install , set up and shop back redeemed happened for me immediately, thanks

2 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for the kind words! We're really glad the install, setup and redeeming Cashback all happened smoothly and quickly for you.

Rated 1 out of 5 stars

SCAM!!!

SCAM!!!! I created an account and when I finally got enough money my account was permanently deleted. When I asked why they claimed high-risk behaviour associated with my account. Nothing was done on my end so either they falsely accuse accounts of suspicious activities or they lack security that puts your account at risk with no fault of your own.
I will now tell those I referred about this scam and caution anyone who thinks of using them

9 September 2026
Unprompted review
ShopBack New Zealand logo

Reply from ShopBack New Zealand

We're really sorry to hear about this, and we understand how serious losing access to your account and balance feels, especially without a clear explanation. Account restrictions for risk related reasons do need to follow a review process on our end, but you deserve a clearer answer than what you've received. Please email us at care@shopback.co.nz with your account details so we can have this properly reviewed.

Rated 1 out of 5 stars

all the effort required and buying…

all the effort required and buying slightly higher flight tickets and get $3.00 back???
First experiance and not worth the time or effort on a clunky system that needs navigating

9 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Sorry to hear your first experience felt like more effort than it was worth, especially with a small return. We hear this feedback, and we'll pass it on to the team.

Rated 5 out of 5 stars

This is mostly a poor experience

This is mostly a poor experience. Often surveys do not track, or do not reimburse after I have completed them. If I email Shopback, they do not help.

8 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for sharing this feedback, and we're sorry to hear the surveys haven't been tracking or reimbursing properly, and that our email support hasn't been helpful so far. That's not the experience we want, please email us again at care@shopback.co.nz with a few specific examples and we'll make sure this gets a proper look. If the star rating doesn't quite reflect how this experience felt, feel free to update it, either way we appreciate you taking the time to share this.

Rated 5 out of 5 stars

experience

experience

1 July 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for taking the time to share this! We're really glad the experience has been a good one.

Rated 5 out of 5 stars

Fast and easy to use with extra bucks…

Fast and easy to use with extra bucks discount. Must have to every online shoppers!

7 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you so much for this lovely review! We're really glad it's been fast and easy to use, and that the extra discount has been worth it for you.

Rated 5 out of 5 stars

Absolutely great appp

Absolutely great appp. Lovely options for shops plus good rebates

27 August 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for the great feedback! We're really glad the range of shops and the rebates have both worked out well for you.

Rated 5 out of 5 stars

Works great!

Works great!

5 September 2026
ShopBack New Zealand logo

Reply from ShopBack New Zealand

Thank you for taking the time to share this! We're really glad it's been working great for you.

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