cosy australia Reviews 

59
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Cosy offers Asian beauty products that goes beyond Korean or Japanese. I love that they gave an extensive array of Filipino makeup brands which I have started getting into. I specifically purchased Is... See more

Rated 4 out of 5 stars

Fast delivery, and great range of Filipino makeup products. Wish there was some more skincare products. The packaging is sustainable but always so bulky and when I open it up, its usually packed with... See more

Company replied

Rated 5 out of 5 stars

As a Filipino-Australian, I'm always looking for Filipino beauty down here, but was having no luck for the longest time. Until I came across Cosy, sent them a message being grateful that they were... See more

Company replied

Rated 5 out of 5 stars

I’ve been a Sunniesface ride or die for years and was only able to buy them via ebay or through friends visiting the Phillipines. I was after a major restock of my favourite Sunniesface lipst... See more

Company details

  1. Health and beauty shop

Written by the company

A curated collection of homeware, apparel and beauty essentials. Free shipping Australia-wide on orders over $120. Buy more and save up to 10% off on selected items.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

59 reviews

5-star
4-star
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1-star

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4.7

All reviews

(59)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Items not delivered and refunded

Items are not delivered due to courier issues

16 October 2024
cosy australia logo

Reply from cosy australia

Hi Mm,

Thank you for your review. As we have discussed via email, your order was dispatched by us but unfortunately the shipping issue was from Australia Post's end and we have provided a full refund of your order as a result.

As a small business, we endeavour to provide the best customer service possible however Australia Post delivery issues are entirely out of our control. We kindly ask for your understanding and if you could reconsider your 1 star review as we have done our best to rectify the situation and provide you with the best possible outcome in this unfortunate scenario.

Kind regards,
cosy australia team

Rated 1 out of 5 stars

Not worth it

Everything with the purchase and delivery went well, but unfortunately this product did not work for me, personally. I have used more than half and no results. Was expecting some change but have seen nothing unfortunately.

16 August 2024
Rated 5 out of 5 stars

Quick delivery and items are in good condition

I'm very pleased that my parcel and items arrived so quickly. Actually, I had an item that was not available at the moment I'm browsing their website. And because I do like and need that item, I clicked "notify me once this item is available" (not sure about the exact text). And I already had a couple of items in my cart. Well, I didn't wait for long. I received an email saying that they already had stock of the item I'm waiting for, and right on that instant, I checked out my order. To my surprise, even the delivery was fast! I received the items in good condition.

17 April 2024
Rated 5 out of 5 stars

My go-to for Sunniesface 🤩

I’ve been a Sunniesface ride or die for years and was only able to buy them via ebay or through friends visiting the Phillipines.

I was after a major restock of my favourite Sunniesface lipsticks and elated to hear Cosy discounts it when you buy more!
I also can’t believe the enormous selection of Sunniesface products I could pick up.

I ended up grabbing up to 8 lipsticks for a great deal.
They came within a few days, ready to swatch.

12 February 2024

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