Shopee Reviews 921

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the customer service, describing it as unhelpful, unresponsive, and difficult to communicate with. They frequently encountered issues with products, including receiving fake, low-quality, or defective items that did not match descriptions. The delivery service was also a major point of contention, with numerous complaints about delayed deliveries, unkept promises, and even falsified delivery attempts. The return and refund process was consistently problematic, with customers struggling to return defective products or receive their money back, often due to issues with the return system itself. However, some people also felt that the platform provides a useful space for buyers to leave reviews and ratings, which can be helpful for making informed purchases.

What people talk about most

Product

Reviewers highlight negative aspects of product quality and delivery, with many reporting receiving... See more

Customer service

Users describe negative interactions with customer service, often finding it unhelpful and unresponsive,... See more

Service

Reviewers consistently express strong dissatisfaction with the service, describing it as the "poorest service... See more

Delivery service

People report negative experiences with delivery service, citing issues such as delayed deliveries,... See more

Website

Customers had ambiguous experiences with the website, with some expressing significant dissatisfaction,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I used to like Shopee as it finally made online shopping popular like in other countries many years ago. Unfortunately it's getting more and more unreliable! I'm only buer there. Very often delivery d... See more

Rated 1 out of 5 stars

Worst e-commerce site I have ever used , lived In Malaysia for over 3 years and cannot make payment with my wise card. I paid in cash at 7 eleven as requested. Cannot get refund or contact customer se... See more

Rated 2 out of 5 stars

As you can see most of the Shopee complaint was here not much positive review in Trustpilot? this show that Shopee actually not great on customer service side and solving customer problem read till th... See more

Rated 2 out of 5 stars

Their delivery service need to upgrade. Sometime we want different courier from jnt as we know have many problem. Also their rider take fake proof without sending to my house


Company details


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1.6

Bad

TrustScore 1.5 out of 5

921 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

SCAMMERS…….

SCAMMERS…….. BEWARE!!!!
On receiving a disgraceful product they sent a QR code in the box to communicate with them. No surprise, that code is not recognised on the net. You can’t reach them unless you can get their app (which doesn’t exist).
They send products but not as advertised and actually the face cream has ONLY TOXIC INGREDIENTS. Not 1 natural ingredient as advertised. The ingredients are mostly carcinogens and industrial products/chemicals. Impossible to return and impossible to find them.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

ORGANIZED GANG FRAUD

SHOPEE collected the money for my order (THB 4451 for 3 solar-powered wifi cameras) and sent me a package containing a can of liquid (worthless).

When I filed a complaint proving the fraud (video and photo of the opening of the package), the after-sales service refused a refund and chose to reship a second package.

I contacted the shipping company before delivery to find out the size of the second package (because normally the package must be large since it contains 3 cameras).

After checking, the shipping company confirmed that the second package was abnormally small and seemed to contain liquid.

I refused the second package and contacted SHOPEE after-sales service again to request an immediate refund.

No goods corresponding to my order were ever delivered. NO REFUND.

SHOPEE is a company that steals and defrauds its customers.

Never order from SHOPEE which is not a serious company.

22 October 2024
Unprompted review
Rated 1 out of 5 stars

Shopee is a scam

Shopee is a scam. It locks your shopee pay so you can't use and you can't withdraw your own money.

26 October 2024
Unprompted review
Rated 1 out of 5 stars

Do NOT purchase perishables from shopee. Or anything else for that matter.

Ordered some frozen food on the 8th. Supposed to have been delivered on the 11th, but since SPX is so incompetent, they couldn't make it in time and had to postpone to next day. The items were stored without proper cold storage and currently it's the hot season. The items arrived on the 12th, warm to the touch, with a funny smell. So I thought, "okay, I'll just keep them in the freezer then try them to confirm whether they're actually spoiled".

Fried them and they were, indeed, spoiled. Asked for a refund ; shopee rejected it, saying they had the right to try and make 3 deliveries before they could be held responsible. Also gave me the stupid excuse that since the items were "already cooked", that meant I conceded that I received the items in good condition. Reported to KPDN and they somehow fooled the investigator with all sorts of lies. Then again, can't expect much from government agencies these days. I'm not even going to bother taking this to the Consumer's Tribunal for that amount.

Everything they do, they do it half-heartedly or even in bad faith. This was the last straw, and I'm shifting to another e-commerce platform. Hope you choke on my money, shopee.

12 October 2024
Unprompted review
Rated 1 out of 5 stars

Shopee sell FAKE samsung tab

I bought an original samsung tab. the seller advertise as original but i received a FAKE++ very Fake and cheap looking! I contacted the seller to return but they refuse because they mentioned that is the original OEM Samsung! The seller even whatsapp my number to warning me! He said, if you want to return, pls ship it back directly and not on shopee becasue on shopee they already set to not accept return and refund. Can you see how the seller want to scam now? if we pay the shipping fee and ship back they seller will receive the FAKE Samsung tab and will never return the money! I several time report the item to shopee and some others seller Original OEM Samsung too.. but shopee still welcoming those scammer on their website to keep on scam n scam! Shopee is a good place to sell fake n scam but not a good place to buy original!

10 April 2024
Unprompted review
Rated 1 out of 5 stars

Shopee too much scammer

I bought a lifetime free Amazon prime video membership on shopee, but after 1 month, the account cannot login need to pay. but the seller told me bcos i change the login and immediately block me.... can you see how tricky the shopee seller? i complaint to shopee but nothing they do, the scammer still selling!

22 November 2023
Unprompted review
Rated 1 out of 5 stars

Taking forever to get an issue to be…

Taking forever to get an issue to be resolved. Waited for over a month and finally the customer service rep called me via whatsapp. I could not understand Malay and thus asking for someone who can speak english to assist me. unfortunately the rep was rude and hung up on me without a word. Disappointed! Going to shop @ Lazada instead

19 September 2024
Unprompted review
Rated 5 out of 5 stars

I was at shoprite blued mall the…

I was at shoprite blued mall the experience a had the was so bad....the casia was so rood he even swear at me and he said he won't assist me Because I'm a small boy and I'm weak ....I don't know what I'm saying ..

3 September 2024
Unprompted review
Rated 1 out of 5 stars

A nightmare experience for a foreigner in malaysia

A nightmare experience. I'm a foreigner in Malaysia. I thought that Shopee is like Lazada, tried to register. They blocked my account saying that i need to login from the app. But i can't find the app because is blocked in my european Google app region. I tried with a new account, the Shopee gps system is so broken they give me the wrong address 4 time in the map, so frustrating. After 2 hours (!!!) i could finally finish my order but...they don't accept international cards. No cash on delivery. I can't use Google Pay. Wasted time for nothing. Your competitors didn't have all this limitations. Never again

27 August 2024
Unprompted review
Rated 1 out of 5 stars

We ordered a plastic cabinet thru a…

We ordered a plastic cabinet thru a seller, the item was picked up in a good condition. The problem is when we received the item it was broken and shoppee cancelled our order inmediately so we cannot return the item. The seller is also not replying. It was a really bad experience.

8 August 2024
Unprompted review
Rated 1 out of 5 stars

Not user friendly, no customer support

When ordering an item I put in my card details to pay online, and it accepted it but now has changed to cash on delivery. I cannot pay cash on delivery because i need to pay with my company card and I can't manage to get anyone to assist me in changing this. To talk to someone I need to download the app which I cannot do as my app store is set to another country.

21 June 2024
Unprompted review
Rated 1 out of 5 stars

Irritating Shopee ads!!!

This site has been blasting out their ads at every opportunity everywhere! It's extremely irritating. Shopee ads are popping up all over the place. It's a nuisance. I'm sure it will now have a negative reaction.
Consumers know were and what to buy. But an ad purely with only the brand on screen doesn't create desire.
Now...I'm doing my best not to shop at their site!

1 June 2024
Unprompted review

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