Shopfreespirited Reviews 1,298

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the shirts are soft, well-made, true to size, and retain their vibrant colors after washing. Many people are also very satisfied with the ordering process, finding the website easy to use. The customer service receives frequent commendation for its excellence, with many reviewers highlighting prompt responses and helpful, caring attitudes from the support team. Some customers also mentioned quick resolution of issues, such as order mistakes or missing items, and appreciate the personal attention they received.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high quality and comfort of the... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the shirts for... See more

Order

Clients share positive opinions on order. Many customers find the ordering process easy and are satisfied... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering from this business and I was a little skeptical, so when I didn't feel my order was arriving on schedule, I emailed them. To my surprise, I received an answer back within the hour.... See more

Rated 5 out of 5 stars

Marc was very quick to respond to my email. It took no time at all to help me resolve the issue I’d encountered. They had run out of the shirts I had ordered which was a bummer. However, with great cu... See more

Rated 5 out of 5 stars

Wonderful prompt response - offered many options - as someone who has worked customer support, this is a person you need to keep and possibly train others- 10 stars !

Rated 5 out of 5 stars

I have around 6-7 of Free Spirited's tshirts and I love them all! Just received my July 4th Special shirt and it's a stunner. These shirts are everything advertised; great quality, soft, sized corr... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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Replied to 53% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

This company is AWESOME

Wow, don’t even know where to start! The t-shirts are soft, very well made, and beautiful. I had a little glitch on my first order, and customer service was WONDERFUL. I now have 8 shirts and plan on ordering more. Thank you Free Spirited for being there to feed my tie dye addiction!!!!!!!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast response

I reached out to the company because I had ordered some T shirts that I had not received yet. They were very fast at getting back to me about them and I actually received them this week in the mail. I will order from them again

15 April 2026
Unprompted review
Rated 5 out of 5 stars

REAL HUMAN BEINGS!!!

There was a missing item in my order- it caused a delay in shipping. Inquiry brought a real person interaction- sounds funny to say, but that's a treasure these days. I was met with facts, options, a sense of humor. Just the things I try to offer in my little world.
Blessed be.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent shirts

Excellent shirts! They fit & wash very well. Outstanding customer service. I have bought from Shopfreespirited several time. Very happy with all items purchased!

24 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a 3X & received a Small

Please send instructions to return & exchange.

I want to Exchange the shirt for the correct size but no instructions were included.

I ordered a 3X & received a Small. I want it replaced.

Thank you

18 April 2026
Unprompted review
Shopfreespirited logo

Reply from Shopfreespirited

Hi Ann,

We’re very sorry to hear about your experience and completely understand your frustration after receiving the wrong size.

We did previously attempt to reach out and request additional information so we could process the replacement for you, but unfortunately we never received a response back.

We absolutely want to make this right and are still here and happy to help. Please send us an email at [support@shopfreespirited.com](mailto:support@shopfreespirited.com) with your order information, and we’ll make sure your concern is personally attended to and resolved as quickly as possible.

We truly appreciate the opportunity to help correct this for you.

Best regards,

Mary
Owener
ShopFreeSpirited.com

Rated 4 out of 5 stars

Good buy

Ordering was easy but the $11.95 price isn't for everyone. Larger sizes are $2 more. (not fair) Still a good price tho. Softness isn't anything to brag about, no different than a regular dyed shirt, so that's not accurate. Colors are nice & they're true to size.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

10 out of 10

The customer support from the folks at Free Spirited is top tier, friendly, and quick to action. Great product too!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Marc was helpful

Marc was helpful, he quickly answered my email about the Insiders club. I wasn’t aware I had signed up for it and he explained and sent me the code to use for April.

23 April 2026
Unprompted review

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