Shopfreespirited Reviews 1,299

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the shirts are soft, well-made, true to size, and retain their vibrant colors after washing. Many people are also very satisfied with the ordering process, finding the website easy to use. The customer service receives frequent commendation for its excellence, with many reviewers highlighting prompt responses and helpful, caring attitudes from the support team. Some customers also mentioned quick resolution of issues, such as order mistakes or missing items, and appreciate the personal attention they received.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high quality and comfort of the... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the shirts for... See more

Order

Clients share positive opinions on order. Many customers find the ordering process easy and are satisfied... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering from this business and I was a little skeptical, so when I didn't feel my order was arriving on schedule, I emailed them. To my surprise, I received an answer back within the hour.... See more

Rated 5 out of 5 stars

Marc was very quick to respond to my email. It took no time at all to help me resolve the issue I’d encountered. They had run out of the shirts I had ordered which was a bummer. However, with great cu... See more

Rated 5 out of 5 stars

Wonderful prompt response - offered many options - as someone who has worked customer support, this is a person you need to keep and possibly train others- 10 stars !

Rated 5 out of 5 stars

I have around 6-7 of Free Spirited's tshirts and I love them all! Just received my July 4th Special shirt and it's a stunner. These shirts are everything advertised; great quality, soft, sized corr... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 53% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bright, pretty, quality shirts!

I ordered two shirts that I LOVE! Quality is great and they are so bright and pretty! I have also had wonderful correspondence with the company. Would highly recommend.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

My Glowth Runth Over

My experience with Free Spirited has been nothing short of AWESOME. Their customer service/support is unmatched and I should know since I am also a customer service representative myself. Everything i have received from FS is beautiful, great quality, and fun. I highly recommend this small business, which I believe is the backbone of our country.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

I've seen ads on Facebook for this…

I've seen ads on Facebook for this company. I thought I will give it a shot. I have no regrets, although I did have some trouble when I was checking out. I've gotten comments on my shirts that I wore to work and all of them good. I ordered a purple and a blue and a mystery shirt and I love all three of them. I love the variations on the tie dye shirts.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Erich

Erich, at Free Spirited tye dyed tee shirts, is amazing to work with! He promptly answered all my questions and quickly rectified an issue I had with my order. Best customer service experience I've had on a long time!

22 April 2026
Unprompted review
Rated 1 out of 5 stars

NOPE

Horrible shopping experience with the codes, their expiration, and new codes. I used a code, it went through. I thought everything was fine, paid, etc. Then they come back and charge me another $4. What company does that?!? I will never shop from this store again and will warn others of its scam.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

This was my first time ordering

This was my first time ordering from this family owned company. My Tee’s arrived with in a couple weeks. I did reach out to the company due to the time it was taking and was told they were very busy with overwhelming orders. (Which I’m happy for them to be dealing with!)
Just being my first order I wanted to make sure everything was good. I did received a quick response from customer service and the Tee’s arrived in a few days from the response. I received great updates on the shipment as well. The Tee’s were quality and looked so beautiful . I did wash and dryer dried and they may have shrunk a tiny bit but overall still a great fit for me. I’m very pleased and will purchase again from this company.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

I left a 1 star review earlier when…

I left a 1 star review earlier when after 10 days after placing my order there was no tracking info. After my first review they did a great job getting my package tracking number up to date, and kept Mr informed on it whereabouts. If you have a problem with this company just get in touch with them and they would do everything they can to make it right I'm very satisfied with the company now

21 April 2026
Unprompted review
Rated 1 out of 5 stars

This company double charged me

21 April 2026
Unprompted review
Shopfreespirited logo

Reply from Shopfreespirited

Hi J.,

We’re very sorry to hear about your experience and understand how concerning it can be to see what appears to be duplicate charges.

We previously attempted to request additional information so we could investigate this properly for you, but unfortunately we haven’t received a response yet.

We absolutely want to help resolve this concern. Please send us an email at [support@shopfreespirited.com](mailto:support@shopfreespirited.com) with your order details or a screenshot of the charges, and our team will personally review everything and assist you as quickly as possible.

We truly appreciate the opportunity to help make this right.

Best regards,

Mary
Owner
ShopFreeSpirited.com

Rated 5 out of 5 stars

Excellent Customer Service

I didn’t realize that I had signed up for a membership or didn’t remember. Angela helped me to cancel the membership and refunded my money. I truly appreciate the way she handled my request.

Angela was very kind, understanding and helpful. Excellent customer service. Much appreciated!!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

There was an error in my order and…

There was an error in my order and their concern and desire to make it right as quickly as possible was amazing. That along with the quality of the product confirms that I will not hesitate to order again in the very near future! Thank you ALL!!

20 April 2026
Unprompted review
Rated 3 out of 5 stars

Summer t shirts

I've always liked your shirts however this last order of 3 t shirts I'm not very pleased with, they're thinner and the colors on the pink and yellow ones aren't as defined of seen kind of muted, will use them as with shirts I guess

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely the best customer service, beyond any expectation

First the company sent an email to confirm that I had received my order. When I responded that I had not. I received an almost immediate response and that a customer service representative would contact me. Valerie was the representative who responded very quickly and set to remedy the situation. The customer service of this company is the absolute best I have ever experienced. I look forward to doing more business with this company and will recommend to my family and friends.

20 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look