Shopgracieusa Reviews 

182
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I had what I feared was going to be a major problem with an order. It was delivered promptly , that wasn’t the problem. I sent an email to customer service and within two hours the owner contacted me... See more

Rated 4 out of 5 stars

I love ShopGracieUSA! I found them on Instagram a few years ago and have been following ever since! I've made a course le purchases from them in the past and was surprised at how fast the shipping was... See more

Rated 3 out of 5 stars

I have always been in love with Shopgracie's Instagram feed and I had my eye on so many things and just when I finally decided to order few things while sales were there, it took them approximately tw... See more

Company replied

Rated 5 out of 5 stars

I have purchased multiple clothing items (flannels, denim jacket, shorts), and boots from this cute shop. However, the cammi twist open back knit sweaters in mauve & beige are my ultimate favorites♥️.... See more

Company details

  1. Fashion accessories shop

Written by the company

We care about you and want to make sure you are happy with our products and satisfied with our service! If for any reason you are dissatisfied with your order or our service, please email us at support@shopgracieusa.com or live chat with us on our website! We respond very quickly and want to help! Thank you for your support, we are so thankful that you choose to shop with us! Warmest regards, The Shop Gracie Team


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

182 reviews

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4.6

All reviews

(182)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased!

This was my first time shopping with them and they did a fantastic job! The staff was quick to respond to me about concerns I had about my order. My order came in even earlier than I expected it to since they do ship from Hawaii. Overall I am very pleased with the shirts I ordered and I will be shopping with them soon!

4 December 2018
Unprompted review
Rated 5 out of 5 stars

Amazing!

This website has the best of all worlds, the shipping is fast, the company is extremely reliable, and its not as expensive! Most of the clothes I've bought have always arrived at the time expected or early and in perfect condition! I love this store :) (@ayuni_rez)

2 November 2018
Unprompted review
Rated 3 out of 5 stars

A few hiccups

I had some great experiences with this store, but also some not-so-great ones as well. Let's start with the positives:

Positives:
-Really lovely designs
-Had issues with shipping, but the lady who contacted me was very nice and dealt with it professionally (much appreciated)
-Clothing looks as what is being sold
-Nice fabric (cotton blend) not the softest of materials but really great quality, I was impressed
-AMAZING CUSTOMER SERVICES!

Negatives:
-It took roughly two months before i was notified about shipment issues. Given I live on the other side of the world to this company, I expected long shipment times, but notifying me as to what happened felt like too long (with all due respect, it was issues out of control, and i 100% applaud them for the way in which they dealt with it)
-The clothing fits really.. badly. My gals who have an hour glass figure or a bit of weight to them might find the clothing fits in an unflattering manner. This definitely is due to the clothing being unisex, however I bought sizes s through to L with a variety of shirts and it all was so unflattering.
-Sizing of pants is off. I bought one size up (to ensure it fits) from my usual (M -> L) and although i could button them up it was uncomfortable and unflattering.
-A singlet I ordered came ripped. I was sorely disappointed bc it was my favourite part of the haul, HOWEVER returning the item would be insanely pricey shipment wise (yes, you pay to send it back) and I felt like it really wasnt worth it. Pay $20 shipping for what? For store credit? Nah.

Overall, I don't wanna bag the company. I love their designs and quality. Was disappointed with sizing and fit, but this isn't applicable to all girls! I wont be buying from there again but hope others do give it a go.

2 November 2018
Unprompted review
Rated 5 out of 5 stars

Love the shop

Love the shop! They def have a good quality and it fits (even a tall person) perfectly

19 October 2018
Unprompted review
Rated 5 out of 5 stars

The cammi twist open back knit sweater ♥️

I have purchased multiple clothing items (flannels, denim jacket, shorts), and boots from this cute shop. However, the cammi twist open back knit sweaters in mauve & beige are my ultimate favorites♥️. Comfy, stylish, the open back is a nice touch. I always receive compliments when I wear these sweaters. ☺️ Thank you again Shopgracieusa! 😘

20 July 2018
Unprompted review
Rated 5 out of 5 stars

joana_nicholee

I love the outfit! It was so soft and comfortable. I got many compliments on it. The shipping was fast, and I got it on time. I will definitely order from them again!!

19 July 2018
Unprompted review
Rated 5 out of 5 stars

Shop Gracie is Great!

I have purchased from Shop Gracie about two or three times already and have been happy with all of my purchases. The last item I ordered was the Sophia Faux Fur Hooded Coat in Maroon. Shipping came at a descent time considering that the brand is located in Hawaii. The coat was lighter and a little bit longer than expected (I'm about 5 feet tall.) But, I still make the jacket work! I have received many compliments each time I wear the jacket out. It's perfect for slight chilly windy days. It's more for fall and spring time. It isn't like a full winter coat. Overall, I am pleased with the item and will continue to purchase from Shop Gracie. Also, follow their Instagram page for cute outfit post and giveaways! That's how I actually discovered the brand!

19 April 2018
Unprompted review
Rated 5 out of 5 stars

Grace has always been my favorite since…

Grace has always been my favorite since she opened a boutique and before ShopGracieUsa was ever around. Until this day, I support her so much! She is the sweetest ever, and because of that I will always go back to her shop. It’s so nice to see her grow more everyday, and her clothing options are so so cute with a wide variety that everyone of different styles can choose from :)

10 April 2018
Unprompted review
Rated 5 out of 5 stars

"Not a People Person" tank

I saw their "Not a People Person" tank advertised on their Instagram account and immediately knew I had to have to it! Once I placed the order it was shipped in a matter of a few days and arrived within about a week. The tank was true to size and extremely soft and comfortable! Overall I'm very happy with my experience and will be purchasing again in the future. 💕

23 March 2018
Unprompted review
Rated 5 out of 5 stars

I love Shop Gracie and have been a…

I love Shop Gracie and have been a returning customer for a couple of years now. My recent purchase with them was my most favorite. The bralette is super cute and quality is nice. Would definitely recommend them to anyone.

21 March 2018
Unprompted review

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