Luxium Reviews 1,356

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,304 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its quality and functionality, often highlighting features like long battery life and robust construction. Many found the website easy to navigate, making the ordering process straightforward and efficient. People appreciate the clear product descriptions and the overall smooth user experience, from browsing to receiving their purchase. However, some customers encountered issues with product functionality, such as buttons not working or displays having defects upon arrival. A few also expressed dissatisfaction with the customer service, particularly concerning difficulties in getting information or delays in order delivery.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are highly satisfied with their watches,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers praise the ease of use,... See more

Website

People report positive experiences with the website, finding it easy to use, simple to navigate, and well... See more

Order

Clients share positive opinions on order. Many found the ordering process to be super easy, quick, and... See more

Quality

Consumers find quality to be positive. Many reviewers are impressed with the solid hardware, good looks, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shield is fantastic for anyone who’s into fitness tracking. It’s got all the basics covered, from steps to calories burned and it stays charged for ages.

Rated 5 out of 5 stars

I love how detailed the advertisement is. I clicked right away. I have been looking for a sturdy watch for my contractor husband. The website gave loads more information and I was sold on it stra... See more

Rated 5 out of 5 stars

Bought the stinger for my son after graduation and now he won’t stop talking about it. He loves the tracking features and it’s become a part of his daily routine. Even his friends are asking about it.... See more

Rated 4 out of 5 stars

After much research into purchase options, I was impressed by what was on offer through this brand. The watch I chose was a good size and not too big like many others. Its features were great but even... See more


Company details

  1. Watch shop
  2. Electronics Company
  3. Watch Manufacturer

Written by the company

At Luxium, we believe technology should be tough, reliable, and accessible. You shouldn’t have to spend a fortune just to get gear that actually works when you need it. That’s why we focus on creating durable, high-performance products that are built to last without the big-tech price tag. Built strong. Priced fair. Made to last. That’s the Luxium standard.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Just ordered so waiting

Found this watch, and ordered for husbands bday, I like it has counting steps and heart rate, we are getting older and it's nice to have this info close at hand,( no pun intended) 😆

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order, shipped promptly and the new Ultra is amazing! Had mine in use for a week and still have 78% battery left!

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I have learned to be very careful when…

I have learned to be very careful when ordering on Facebook. I have had to wait a month for my product and more than once it never arrived. I like that my watch (the second that I have purchased) ships from USA in 2 to 3 business days.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Not worth money

They claim to give 50$ giftcard - don't belivie it, they don't. Also Smart Watch is really basic and charger terrible in terms of magnets. Not recommend.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use website

Easy to use website. Everything about the product was there to see right away. Made my shopping experience extremely easy, quick, and wanting to return soon!

15 March 2026
Unprompted review
Rated 2 out of 5 stars

Update the watch in the app ruins the watch

Got the watch delivered fast, it’s a great looking watch( Luxium ultra) downloading the app was easy. Now on to the bad part, I had the watch for about a week and had to do an update on it through the app, once I did the update the watch went to crap it wouldn’t turn off or reset hardly ever would keep track of sleep or monitor any activity’s . The buttons on the side wouldn’t work. And the company’s customer service takes at least a week to reply to any e-mails you send them. And returning the watch for reimbursement or to get new watch that works ( well I’m still waiting on the e-mail to tell me if I can return it or not) so if you buy one of these watches remember to keep your order number and the watch model you bought because they will ask for that info in the e-mail if you try to return it. I would definitely not buy this watch

12 March 2026
Unprompted review
Rated 2 out of 5 stars

New watch on the way

Very easy to use website I can’t wait to get my hands on this new watch I work out at the gym and operate heavy equipment so I’m in the elements all day.
I will definitely give my thoughts on how it performs
Please note this is an inexpensive watch their lifelong #Warranty is BS. I would recommend looking elsewhere for a different brand cheap watch.

12 March 2026
Unprompted review

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