Shopminivip Reviews 635

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, including hoodies, jumpers, and other items, often noting their excellent make and design. Many also appreciate the ease of ordering and the clear, realistic previews provided on the website. However, some people were dissatisfied with their orders and the delivery service. Several customers reported issues with delayed deliveries, items not arriving as expected, or receiving incorrect products. There are also mentions of difficulties with customer service, including unresponsiveness to emails and problems with refunds.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praised the excellent quality of... See more

Order

People report ambiguous experiences with order. While some customers found the ordering process easy and... See more

Quality

Clients share positive opinions on quality, frequently highlighting products as well-made, soft, and durable.... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers praise fast and efficient... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I thought my order was taking a while but then when my parcel arrived I was disappointed because I only received one kids teashirt instead of two.

Rated 5 out of 5 stars

I bought 6 of us a Polar Express hoodie to go on the Churnet Valley Polar Express and they were fabulous, excellent quality. The kids loved them and one of them even said “i’m never taking this off, i... See more

Rated 5 out of 5 stars

Excellent quality hoodie. Delivered really quickly without delay. Very good personalisation. Kept in touch with when products being sent to us

Rated 5 out of 5 stars

I had a problem with the water bottle. I emailed them and they replied immediately. They asked a few questions and then said they would send me a replacement. Excellent customer service.



Contact info

3.0

Average

TrustScore 3 out of 5

635 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Cheaply made "labubu" keyring.

It was a very tatty, flimsy plastic with terrible name print labubu keyring, I paid 10 pound all together including shipping for something you could win at the 2p machines in the arcade. Poor print quality too.

Very disappointed.

30 July 2025
Rated 4 out of 5 stars

Personalised Note books

Order was easy to place online and personalise the items. 4-6 working days was more than acceptable as I’d ordered well in advance of the end of school term. Items were lovely on arrival.
Unfortunately it took 6 weeks to arrive. 😓. Instead of me chasing twice maybe a good customer service would have been to email that there was high demand for the note books and on 2nd email problem with supplier.
Either way I now have my items and the recipients I’m sure will love them

25 June 2025
Rated 1 out of 5 stars

Missing part of order

Lovely cousin crew t-shirts arrived but only 3 out of the 4 t-shirts ordered. Number on website just permanently ‘user busy’ and no response to my email trying to rectify. Dismal customer services..,If you see this please kindly reply to my email

29 April 2025
Rated 5 out of 5 stars

Product

Product, once received, was good quality and beautiful, but unfortunately, through no fault of Shopminivip, their delivery didn’t arrive on time, it was two days late and all down to Royal Mail. I think they need to look into their delivery options.

27 March 2025
Rated 4 out of 5 stars

Lovely item!

Lovely item but didn't receive until 4 days after Mother's Day. I only saw it advertised the week before Mother's Day but it was saying Express Delivery in 2-3 working days so thought it would get here in time. I know it had to be personalised so think the cut off for ordering for Mother's Day should have been days or even a week earlier.
Went round the houses once in the hands of Royal Snail Mail.....nothing express about it so wish I hadn't bother with the cost of Express postage.

28 March 2025
Rated 1 out of 5 stars

Terrible service

Ordered over a month ago items not arrrived contacted them all they said was should have arrived let us check then no contact

23 February 2025
Unprompted review
Rated 1 out of 5 stars

What a disappointing first experience

What a disappointing first experience. Wished I would of read review first. Placed order 3 March which was confirmed. These were birthday gifts for grandsons. Had dispatch notification of full order the main items 2 personalised tracksuits not there. Contacted company by email who then messaged back saying sorry out of stock will send a refund. NOT good enough when we're they going to inform me now have to rush round trying to buy another gift for them. Terrible company I like to order from small businesses but never again eith this one. They don't answer phone either.

17 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look