Shopminivip Reviews 635

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, including hoodies, jumpers, and other items, often noting their excellent make and design. Many also appreciate the ease of ordering and the clear, realistic previews provided on the website. However, some people were dissatisfied with their orders and the delivery service. Several customers reported issues with delayed deliveries, items not arriving as expected, or receiving incorrect products. There are also mentions of difficulties with customer service, including unresponsiveness to emails and problems with refunds.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praised the excellent quality of... See more

Order

People report ambiguous experiences with order. While some customers found the ordering process easy and... See more

Quality

Clients share positive opinions on quality, frequently highlighting products as well-made, soft, and durable.... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers praise fast and efficient... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I thought my order was taking a while but then when my parcel arrived I was disappointed because I only received one kids teashirt instead of two.

Rated 5 out of 5 stars

I bought 6 of us a Polar Express hoodie to go on the Churnet Valley Polar Express and they were fabulous, excellent quality. The kids loved them and one of them even said “i’m never taking this off, i... See more

Rated 5 out of 5 stars

Excellent quality hoodie. Delivered really quickly without delay. Very good personalisation. Kept in touch with when products being sent to us

Rated 5 out of 5 stars

I had a problem with the water bottle. I emailed them and they replied immediately. They asked a few questions and then said they would send me a replacement. Excellent customer service.



Contact info

3.0

Average

TrustScore 3 out of 5

635 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Money taken but nothing delivered. Do not use.

I ordered on January 30th and my order stated 4 to 6 days delivery. It has now been 12 days since ordering and my order is not here. I have contacted shop mini VIP via their messenger service and also via email and have had no response but money was taken from my account.
Shocking customer service and I do not recommend buying from this company.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Sweatshirt …

The sweatshirt looks lovely online so I ordered it for my grandson and its so beautiful . The printing is great and the colour and its grat quality too, he's going to look gorgeous in it

15 January 2025
Rated 1 out of 5 stars

DO NOT ORDER

DO NOT ORDER. I paid for an item that was delivered ages past the estimated delivery date so no longer needed it. I requested a returns label 15 times and nobody ever got back to me. Had to go through my bank to get a refund. AVOID!!!

9 December 2024
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company - do not buy!!!

Purchased personalised polar express jumpers for our train ride, they took absolutely ages to come, all different types of sizing/style jumpers. Also brought a personalised lounge set for my daughter that despite them stating they had sent it (in confirmation email/receipt) but this was missing and never received. I tried to call them in excess of 40 times and always got the same response - a busy dial tone - tried their chat service, emailing them, commenting on their posts on facebook and not once did anyone reply. Thankfully I paid via Clearpay so I logged an issue with them and this morning they emailed to say they have had no response from MiniVip and that the case is now closed and I am being refunded.

The way they’re treating their customers is absolutely diabolical. Something needs to be done about these awful people.

20 January 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

Ordered bespoke Xmas decorations for trees but never arrived and no reply from seller.

SCAM DO NOT BUY

16 November 2024
Unprompted review
Rated 1 out of 5 stars

SCAM- wish I had seen all these bad…

SCAM- wish I had seen all these bad reviews before I placed my order!
Ordered a Hype lunchbox for a little girl for Christmas and it hasn’t arrived and I have called emailed and messaged with no response. No time to purchase another lunchbox so we daughter will be very sad this Christmas! Awful company! DO NOT USE

23 December 2024
Unprompted review
Rated 1 out of 5 stars

Scam company - do not order

Scam company, ordered item back in November! Been chasing them ever since! No one replies to the messages, you can not get through on the phone!!! Have passed to a fraud investigation team as sick of these scammers thinking it’s ok to take our hard earned money!!!!!!!

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Really pleased. Would buy again.

I ordered a christmas jumper for my son on 9th Dec, it arrived 10 days later on 19th Dec. Great sweatshirt, really good quality and the design is well printed. I was really concerned having read these reviews however please don't panic, it is a legitimate company! I really do think Mini Vip is just a small family owned company who are working flat-out to process all of the orders in time for Christmas. Yes delivery time this time of year is going to be a little slower compared to huge corporations but I am really happy I bought from and supported a small family company. I was happy with 10 days delivery time and would definitely buy from them again. My son absolutely loves his Christmas jumper!

19 December 2024
Unprompted review

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