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MTN SHOP Reviews 

260
•
TrustScore 4 out of 5

3.9

Industrial equipment supplier
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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers had a great experience with this company. Customers frequently praise the quality and originality of products, finding what they need at competitive prices. Many highlight the fast and efficient delivery service, noting prompt arrivals and good packaging. The overall service, including aftersales support and communication, is often described as excellent, contributing to a smooth purchasing experience. However, some customers noted issues with order fulfillment and delivery. Several experienced significant delays, sometimes lacking clear explanations or tracking. There were also instances of items arriving incorrect, incomplete, or damaged, including packaging problems. These situations occasionally involved poor communication or required considerable effort for resolution.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the quality, originality, and value of the... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Customers had ambiguous experiences with order, with some reviewers reporting prompt delivery and good... See more

Service

Customers consistently note positive experiences with service, praising great communication, tracking... See more

Price

Users describe positive interactions with price, consistently finding great value and competitive rates. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received all my items in perfect condition, all original of course, packaging and service from the store very well. I don't give it 5 stars and I do give it 4 stars for the delay in sending the or... See more

Rated 5 out of 5 stars

Small part of the appliance was damaged when received. Emailed supplier who immediately responded. A new appliance was dispatched the next day and collection of the damaged one arranged. Excellent aft... See more

Rated 5 out of 5 stars

Excellent website and had exactly what I needed. Easy to navigate and products had amazing prices and value. Transaction was quick and easy and delivery was super quick too.

Company details

  1. Industrial equipment supplier
  2. Industrial Estate
  3. Safety and work wear
  4. Safety equipment supplier

Written by the company

MTN SHOP is a global provider of Entertainment rigging, Industrial Rigging and safety products for the toughest industries. High quality, Low price & Fast S/H. Get professional advice from our experts. Powered by Mountain Productions since 1979.

Contact info

3.9

Great

TrustScore 4 out of 5

260 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(260)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

All Good

Good price, quick dispatch and delivery which I really appreciated as I needed the tool I ordered quickly to complete a job I was doing.

5 September 2023
Unprompted review
Rated 5 out of 5 stars

Good price

Good price, quick delivery, excellent communications.
Promised for three days, recieved next day. Couldn't ask for better.

2 August 2023
Unprompted review
Rated 1 out of 5 stars

Avoid!! Terrible service

Ordered parts there were indicated to be in stock only to be told seceral days later they were not. Then to be told they would be in stock end of week 3 weeks later still no parts and have had to order from else where waisting time i dont have!! Very bad service avoid!!

6 July 2023
Unprompted review
MTN SHOP logo

Reply from MTN SHOP

Thank you for placing your order. We sincerely apologize for not meeting your expectations with your recent purchase. We understand your disappointment and would like to make it right. Please feel free to reach out to our dedicated customer service team at info@shopmtn.co.uk. We are committed to resolving any concerns or issues you may have and ensuring your satisfaction.

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