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MTN SHOP Reviews 

260
•
TrustScore 4 out of 5

3.9

Industrial equipment supplier
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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers had a great experience with this company. Customers frequently praise the quality and originality of products, finding what they need at competitive prices. Many highlight the fast and efficient delivery service, noting prompt arrivals and good packaging. The overall service, including aftersales support and communication, is often described as excellent, contributing to a smooth purchasing experience. However, some customers noted issues with order fulfillment and delivery. Several experienced significant delays, sometimes lacking clear explanations or tracking. There were also instances of items arriving incorrect, incomplete, or damaged, including packaging problems. These situations occasionally involved poor communication or required considerable effort for resolution.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the quality, originality, and value of the... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Customers had ambiguous experiences with order, with some reviewers reporting prompt delivery and good... See more

Service

Customers consistently note positive experiences with service, praising great communication, tracking... See more

Price

Users describe positive interactions with price, consistently finding great value and competitive rates. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received all my items in perfect condition, all original of course, packaging and service from the store very well. I don't give it 5 stars and I do give it 4 stars for the delay in sending the or... See more

Rated 5 out of 5 stars

Small part of the appliance was damaged when received. Emailed supplier who immediately responded. A new appliance was dispatched the next day and collection of the damaged one arranged. Excellent aft... See more

Rated 5 out of 5 stars

Excellent website and had exactly what I needed. Easy to navigate and products had amazing prices and value. Transaction was quick and easy and delivery was super quick too.

Company details

  1. Industrial equipment supplier
  2. Industrial Estate
  3. Safety and work wear
  4. Safety equipment supplier

Written by the company

MTN SHOP is a global provider of Entertainment rigging, Industrial Rigging and safety products for the toughest industries. High quality, Low price & Fast S/H. Get professional advice from our experts. Powered by Mountain Productions since 1979.

Contact info

3.9

Great

TrustScore 4 out of 5

260 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(260)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent.

Very quick delivery of top quality workwear. Only thing I could recommend is a size guide similar to RevolutionRace website. Where people who purchase can upload guide of size. It would let you know if you need to order a size up or down for best fit. I normally wear 32 waist, 36 was best fit with the trousers I bought.

16 December 2022
Unprompted review
Rated 1 out of 5 stars

Never again

First time using MTN and won't be using them again. I placed my order on 31st Oct, the order was accepted and payment taken. A week later I hadn't heard anything and the order was listed as "unfulfilled" on my account. Customer Support (who were very helpful) checked with the warehouse and the item was out of stock with a lead time of a few weeks.
It appears they take payment for out of stock items and are happy to let customers wait. I have requested a refund and ordered the same item (delivered in 3 days) from an alternative supplier.

7 November 2022
Unprompted review
Rated 5 out of 5 stars

Online ordering was quick and easy

Online ordering was quick and easy. Kept updated with delivery which was from Sweden, obviously took a little time to arrive but kept infomred and all good. Very pleased with quality and styling of the gradening trousers ordered

8 April 2022
Unprompted review

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