Biciclette Canellini Reviews 

1,475
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellent quality and unbelievable value for money. Delivery to Germany took less than a week, and the online assembly video made the final setup quick and straightforward. The bike looks even better... See more

Rated 5 out of 5 stars

First of all, the delivery of the bike was very smooth and fast. The bike came, almost completely assembled, in a big box. It did not take long for me to get it ready for a first test ride.... See more

Rated 5 out of 5 stars

The bicycle is amazing. Super light, easily adjustable to increase ergonomics, and absolutely beautiful. The delivery was really fast, and it arrived days ahead of the due date (and being an internati... See more

Rated 5 out of 5 stars

Lovely bike, arrived in UK fast and in perfect condition. Had a duplication with tax bill but an email to canellini sorted this quickly. Excellent service! Thank you!

Company details

  1. Bicycle Shop

Information provided by various external sources

Vendita online di biciclette e negozio a Campitello di Marcaria (MN)


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Replied to 54% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,475)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The cassette arrived broken and the…

The cassette arrived broken and the customer service didn't answer for more than a month and offer no solutions...

25 March 2020
Unprompted review
Biciclette Canellini logo

Reply from Biciclette Canellini

I'm very sorry you received the damaged cassette. Surely it was because of the courier as our bikes are checked by 3 people before each shipment and they leave perfect! On 18/02/2020 you were asked for a picture of the box that you never sent us... Unfortunately without a demonstration photo of the problem we are not able to help you. We are still waiting for the picture. We are always willing to help our customers with any problem!

Rated 5 out of 5 stars

Beautifully built bike. Great service. So pleased!

Wonderful company to deal with direct. Fast delivery, well-packaged and unbelievably ready to go in a few minutes. Beautiful bike, well-made, great accessories. Superlative and definitely worth 5 stars. Congratulations Canellini.

1 March 2020
Unprompted review
Rated 5 out of 5 stars

I love my bike and had an overall good…

I love my bike and had an overall good experience ordering from Canellini. Customer service was very helpful and responded fast. Only thing that could be improved is the tracking of the delivery. I am living in Paris France. The driver called me when he was already down my house, there was no one there as I didn’t know the exact day the delivery was planned. Thanks to customer service I’ve replanned the delivery and received my new bike in perfect condition and I am very happy riding the streets on my beautiful new bike. 😁😍

28 October 2019
Unprompted review
Rated 4 out of 5 stars

After receiving the order and sending…

After receiving the order and sending the parcel, please let the customer know about it. I had purchased the bycicle on Thursday night and I haven't heard from you since then. I was getting worried, so I tried to contact by Facebook. There the person told me it was sent already on Friday. So everything was fine, just try to make the transaction smoother to the client. Besides that, I loved my new bike!! :) Thank you! Grazie!

12 October 2019
Unprompted review
Rated 5 out of 5 stars

Great!

The pedal from my bike came with a defect, after some e-mail exchange the Canellini team was nice enough to send me a new one. I am happy with my beautiful bike and their service :)

4 October 2019
Unprompted review
Rated 4 out of 5 stars

Great quality bike and the team really…

Great quality bike and the team really professional and accessible via email.
Takes just a few minutes to re-assemble the bike.
The only little thing I noticed is that the break on the front wheel is too close to it so it slows the bike while I ride it. Not too annoying, though not to expect from a new product

4 September 2019
Unprompted review
Rated 5 out of 5 stars

Perfect

The delivery has been made in 3 days (that's quite incredible), and my wife is really happy with the bicycle. I couldn't recommand more this company and their bikes!

3 September 2019
Unprompted review
Rated 5 out of 5 stars

I loved this bike!

I loved this bike! I purchased Retrò Dolce Vita Alluminio Uomo Verde Oliva - 58 form their online shop. It arrived in just 5 days, in a very good condition. (From Italy to Germany) The bike is really classy as it looks on the webpage. It is a city bike, it is robust, moves very smoothly on the road and is not that heavy. Thank you Biciclette Canellini

12 August 2019
Unprompted review
Rated 5 out of 5 stars

Very good service and company

Very good service and company. Friendly and customer orientated. I love my canellini bike!!!
Good quality and price.
Also the italian shipping system was quick and efficiant. Only the german shipping system/ company was not well organized - my bike „ got lost“ for about 7 days in Germany!

6 August 2019
Unprompted review

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