Shopping In Japan NET Reviews 

2,775
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 312 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptionally fast delivery service and the meticulous, secure packaging, frequently discovering wonderful unexpected little gifts tucked inside the box. Buyers also highlight the outstanding customer support, noting that representatives are extremely helpful, polite, and maintain clear communication throughout the entire purchase. Some reviewers were not happy with occasional transit delays, while others noted that customers are solely responsible for paying local customs duties. Despite these minor drawbacks, people remain very eager to place future orders because the ordered products always arrive in pristine and authentic condition.

What people talk about most

Product

Customers had positive experiences with product, noting that items arrived in pristine condition and exactly... See more

Delivery service

Consumers find delivery service to be an overwhelmingly positive experience, consistently praising extremely... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, efficiency,... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, responsive, and... See more

Order

Users describe positive interactions with order, noting that the entire process is smooth and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a pleasure dealing with Shopping in Japan. Once “my watch” was back in stock, the order was filled promptly, securely packaged and got to Canada quickly. The product was exactly as described... See more

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more


Company details

  1. Watch shop

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(2,775)

336 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

everything just perfect

Very good customer service, fast shipping to Poland and beautiful product - everything just perfect. THANK YOU!! I recommend this store a lot to all customers.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from beginning to end!

Erika was extremely helpful and responsive throughout the entire purchase and delivery process. I would recommend Shopping in Japan to anyone looking to import a watch from Japan and would absolutely purchase from them again. Thank you!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

JDM watches made easy

The customer service is excellent. I had a watch that I liked. I emailed a enquiry on a weekend, late by my time. Within a few hours I had a reply that answered all my queries.
My next correspondence was to order the watch. Their sales advisor called Erika was extremely helpful, polite and professional. The whole process was very simple.
The watch arrived within ten days from Japan.
Great company to buy watches from, this will be my go to company. Prices are very competitive and the watches are fantastic with JDM models easily available.

23 December 2025
Rated 5 out of 5 stars

Happy user of SJN

The products I have bought have arrived in perfect condition, and in the right time. I am a happy user of shopping in Japan Net.

21 December 2025
Rated 5 out of 5 stars

Ordering online is smooth and easy

Ordering online is smooth and easy. Watch arrived on time, I appreciate Erika for updating me with the shipment and being efficient. Overall, 10/10 service. ❤️

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Good

I was satisfied with the online watch store—the ordering process was easy and everything went smoothly.

21 December 2025
Rated 5 out of 5 stars

Excellent service

SIJ was amazing from start to finish.
This was my first watch and the effort and care SIJ put into my order made the whole experience very pleasant for me
I have already recommend it to my friends and family 10/10

21 December 2025
Rated 5 out of 5 stars

Great Experience

Customer service was very responsive and helpful. Ericka did a great job in helping me change the item for purchase. Also the shipping notifications were informative and constantly kept me up to date about where my package was throughout the whole process. I would recommend Shopping In Japan for watch lovers.

21 December 2025
Rated 5 out of 5 stars

Amazing seller, even more amazing support

It was the first time buying something from them and japan but for sure it wont the last. The customer support is amazing and helped me out with every detail i needed. Overall 10/10 experience, the watch genuine, with all accessories and packing.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Watch Purchase from The Neterlands

Ordering was a very easy and clear process. The article was exactly as described. Delivery costs and timing were clear and accurate, quite impressive given the order was timed for delivery over the Christmas period.
Any delays were purely due to local customs procedures and busy time.

16 December 2025
Rated 5 out of 5 stars

Great shopping experience and excellent customer support

I truly recommend ShoppinginJapan.net. I had an excellent experience when buying a limited edition Edifice wristwatch, as the package was not delivered to me directly, since there were some special circumstances. Thus, the assistance provided by customer support, Ms. Erika san, was great! The package arrived on time and it was delivered accordingly. Thanks!

27 December 2025
Unprompted review

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