Shopping In Japan NET Reviews 

2,771
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast international delivery and the secure, meticulous packaging, often receiving delightful unexpected small gifts inside their parcels. The timepieces are consistently described as authentic, premium quality, and precisely matching their detailed online descriptions. Customer support is frequently highlighted as exceptionally helpful and professional, with representatives providing clear, prompt communication throughout the entire purchasing journey. Buyers also appreciate the seamless ordering process and the wide availability of rare items that are otherwise difficult to find locally. Though some customers noted occasional transit times or local customs procedures causing minor delays, most found the overall transaction remarkably smooth.

What people talk about most

Product

Customers had positive experiences with product, noting that items arrived in pristine condition and exactly... See more

Delivery service

Consumers find delivery service to be an overwhelmingly positive experience, consistently praising extremely... See more

Service

Customers consistently note positive experiences with service, highlighting the professionalism, efficiency,... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, responsive, and... See more

Order

Users describe positive interactions with order, noting that the entire process is smooth and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a pleasure dealing with Shopping in Japan. Once “my watch” was back in stock, the order was filled promptly, securely packaged and got to Canada quickly. The product was exactly as described... See more

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more


Company details

  1. Watch shop

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(2,771)

336 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased a Seiko and received it…

Such a professional company and great experience! Purchased a Seiko and received it quickly! Erika updated frequently in regards to the watch I had bought. Definitely will purchase from again! :)

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Best experience buying watch

such a great experience during all the process, super intuitive while buying, the shipping, the time to respond to any questions or requirements I may have, it even arrived one day before expected, Erika was super kind and helpful along the way, its way cheaper to buy here than the international version and also the added value of being a Japan model made for Japan. It was my first watch and it has been a far great experience

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Great company

They sent me a snack from Japan, a cool Japanese postcard, and the item was packaged with a great level of care. I would buy from them again, very easily.

7 January 2026
Rated 5 out of 5 stars

Great experience with shopping in Japan…

Great experience with shopping in Japan Net. Surprisingly fast delivery to the other side the earth (watch on my wrist in 10 days) and felt fully being taken care of right after I placed the order. Definitely will order from them confidently next time.

5 January 2026
Rated 5 out of 5 stars

Excellent! I recommend!

Great store, excellent service and communication! The watch was shipped fast and delivered to Ukraine in the solid package (snacks included ;) . Highly recommend!

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect service

The item was as describe, excellently packaging as the item was very well protected during shipping. Excellent processing and shipping time. Excellent communication through the purchase to delivery.
Would highly recommend.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and a Beautiful JDM Seiko Watch

My experience purchasing a JDM Seiko watch from ShoppingInJapan.com was delightful from start to finish. The entire process was smooth, professional, and surprisingly fast.

My customer service representative and export coordinator, Erika Aoki, maintained clear and consistent communication throughout the order. She ensured I received tracking information promptly, and the package arrived within just a few days.

The watch itself is absolutely beautiful and exactly as described, everything you hope for when buying a JDM piece online. As a thoughtful bonus, Erika even included a Japanese postcard and a snack, which was a very nice personal touch.

Excellent service, fast shipping, and outstanding attention to detail. I highly recommend ShoppingInJapan.com and will absolutely be a returning customer.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Worry-free transaction with all…

Worry-free transaction with all details, customs, etc. taken care of. Erika was great to deal with, and was always on top of things and doing everything to facilitate the transaction. I highly recommend Shopping in Japan and would use them again.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

everything just perfect

Very good customer service, fast shipping to Poland and beautiful product - everything just perfect. THANK YOU!! I recommend this store a lot to all customers.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from beginning to end!

Erika was extremely helpful and responsive throughout the entire purchase and delivery process. I would recommend Shopping in Japan to anyone looking to import a watch from Japan and would absolutely purchase from them again. Thank you!

8 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look