Shopping In Japan NET Reviews 

2,753
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting items were exactly as described and in pristine condition. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving much quicker than anticipated. Reviewers also commend the excellent customer service, appreciating clear communication, helpful staff, and professional support. Many consumers were delighted by thoughtful packaging, often including unexpected extra gifts and personal touches. However, some customers noted responsibility for duty tax, an additional cost for international orders, though this was often acknowledged as outside the company's control.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the quality and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the efficiency, friendliness, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the support team for being... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more

Rated 5 out of 5 stars

Amazing customer service and products. Erika was kind and helpful in the whole process. I did not expect to receive a thank you email when I placed the order. She was helpful in answering my que... See more


Company details

  1. Watch shop

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(2,753)

318 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SEIKO 5 SBSA 073

Thank you so much for the prompt delivery of my order. The watch arrived brand new and in perfect condition. Special thanks to Erika Aoki for her assistance with the order.
I recommend this store to all potential buyers. I will continue to do business with this store in the future.

3 June 2026
Rated 5 out of 5 stars

Really efficient

Really efficient, amicable service. my watch arrived extremely fast, well ahead of schedule, exactly as described. I'll be back to shop in Japan again...

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Good handeling!

Good conversation, good information and Watch as described.
Also fast and safe shipping with DHL to chosen ”pick up point”.

26 May 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service, Seiko 5 watch arrived in NZ in 10 days. Watch exactly as described. First time buying here, but would gladly order again if needed.

1 June 2026
Rated 5 out of 5 stars

A great place to shop online.

A great place to shop online.

A flawless and hassle-free transaction with Erika (a real person!) practically holding my hands through the process.

I will be back for future purchases.

Thank you

Erika, you’re a gem. Thank you again

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Entire process was smooth and simple. Erika did a great job with communicating the status of my order and even helped me make changes in a timely manner when I realized I made a mistake with my items (before they shipped, thankfully). Order arrived from Japan to Dallas in 5 days, and everything was great!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

The seller you want to come back to

Before i made my purchase i wanted to find out some additional information so I contacted the support team via e-mail. They provided the best service possible, with very precise answers in a timely manner. The watch i ordered came in very well packaged. The seller made sure nothing can damage it during the shipping. I also found a beautiful postcard inside the box along with my order. It is s small thing but tells a lot about the seller, how they appreciate their customers and the way they prefer to run the business. Will definitely order again.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied with the transaction all aspects.

Satisfied with the transaction all aspects. Excellent price (the tariff is outside SIJ's control) fair shipping cost, fast delivery, properly packed, excellent frequent communication and of course, the watch is exactly what I ordered, as described. Hard-to-find item, I am pleased SIJ offered this watch.

28 May 2026
Rated 5 out of 5 stars

Great buying experience…

It was a great buying experience with Erika! She has a very good customer orientation and quite fast and responsive to all my inquiries before purchasing and clear with information on what to expect from order placement. Would highly recommend buying from SIJ NET! Perhaps check them out as well when I visit Japan...Thanks Erika and team !

21 May 2026
Rated 5 out of 5 stars

Fantastic source for Seiko watches — highly recommend!

As a watch enthusiast and fan of Japanese watches, finding Shopping in Japan NET was a game changer. Being an authorized dealer for Seiko, they carry an impressive rare models that most US domestic retailers simply don't stock and only in Japan model.

What really sets them apart is that they actually deliver on their promises. They advertise 72-hour shipping, and that's exactly what you get — every time. For an overseas retailer, that kind of reliability and consistency is rare and genuinely impressive. I'm still early in my experience with them, but I can already say — if you're serious about Japanese watches and want access to models beyond what your local store carries, look no further. Anytime I come across a Japanese watch I'm interested in, this will be my first stop. Can't wait to see what I add to the collection next.

11 May 2026
Rated 5 out of 5 stars

Great service, super fast shipping. Item as described.

This is my first time order a watch at ShoppinginJapan.net. Erika was in contact with me to answer all my question and the watch arrived earlier than expected, with a little extra gift from Japan. The watch is as advertised, the packing is secured, the shipping was super fast. Couldn't be happier with my order. I definitely recommend this shop. Thank you!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick shipping

Quick shipping, nicely packaged, appreciated the postcard from Japan, the 20$ coupon was great, and I just really enjoy the watchm

27 April 2026
Unprompted review

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