Shopping In Japan NET Reviews 

2,755
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting items were exactly as described and in pristine condition. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving much quicker than anticipated. Reviewers also commend the excellent customer service, appreciating clear communication, helpful staff, and professional support. Many consumers were delighted by thoughtful packaging, often including unexpected extra gifts and personal touches. However, some customers noted responsibility for duty tax, an additional cost for international orders, though this was often acknowledged as outside the company's control.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the quality and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the efficiency, friendliness, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the support team for being... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more

Rated 5 out of 5 stars

Amazing customer service and products. Erika was kind and helpful in the whole process. I did not expect to receive a thank you email when I placed the order. She was helpful in answering my que... See more


Company details

  1. Watch shop

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(2,755)

320 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Online Shopping Experience

From the beginning, their user interface on their website is super seamless and attractive to the eye, making shopping on their website addictive! Checking out was super easy process and the moment you pay you are updated on every single move your item makes. There was communication the entire way through and the package was received super quickly. It was packaged amazingly and they were nice enough to send a post card and coupon for my next purchase. 10/10 all the way around and I will be purchasing from them again!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

My first time purchasing on this site…

My first time purchasing on this site and it has been the most pleasant DTC experience! Shipping is quick and Erika kept emailing me to let me know delivery status. Will definitely purchase again from Shopping In Japan!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Fast shipping

Fast shipping, well packaged, enjoyed the post card from Japan, the 20$ coupon was nice, and I just really enjoy the watch.

15 April 2026
Rated 5 out of 5 stars

Another fantastic g shock watch amazing…

Another fantastic g shock watch amazing service and very helpful I have been buying watches from shopping in Japan since 2015 my mudmaster and now g shock GPR-H1000 a great watch with loads of fitness applications I love it 😃 I have never been disappointed with any watches from here 100% recommended 👍👍👍👍

9 April 2026
Rated 5 out of 5 stars

My Alba watch

My Alba watch ordered from Shopping in Japan arrived in France well packaged and in its original box. Great customer service — I recommend the site.

9 April 2026
Rated 5 out of 5 stars

Brilliant website

Brilliant website, delivery was fast and took only about 8 days. I ordered a Citizen watch and it's lovely. This is where i shop for 'Made in Japan' watches

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended!!

I have purchased two JDM Seiko watches from Shopping In Japan. Both watches were brand new in factory packaging and unavailable in the U.S. For a Seiko fan, the ability to purchase JDM watches from a reliable and trustworthy seller is fantastic. Add great customer service and fast shipping and Shopping In Japan becomes my go-to for JDM watches. Highly recommended.

5 April 2026
Rated 5 out of 5 stars

I had a fantastic shopping experience…

I had a fantastic shopping experience with Shopping In Japan! I ordered a cable, and the entire process was incredibly smooth. The shipping from Japan to Croatia via DHL was super fast.
What really stood out was the exceptional customer support, specifically from Erika. Her communication was perfect—she was incredibly polite, friendly, and always ready to help. She answered all my messages immediately and made sure everything went perfectly with my order.
It is rare to find such helpfulness and dedication to customers today. Fast delivery, flawless communication, and top-notch support. I highly recommend them and will definitely be a returning customer. Thank you so much, Erika!

1 April 2026
Rated 5 out of 5 stars

Great service

Great service. The Watch was exactly as advertised and dispatched very timeously. I was informed every step of the way. Erika, especially was efficient, always informing me of the progress of my Order. It was a pleasure buying from your company and certainly will do so again. Thank you!

9 April 2026
Unprompted review

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