Shopping In Japan NET Reviews 

2,756
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting items were exactly as described and in pristine condition. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving much quicker than anticipated. Reviewers also commend the excellent customer service, appreciating clear communication, helpful staff, and professional support. Many consumers were delighted by thoughtful packaging, often including unexpected extra gifts and personal touches. However, some customers noted responsibility for duty tax, an additional cost for international orders, though this was often acknowledged as outside the company's control.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the quality and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the efficiency, friendliness, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the support team for being... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Erika Aokia offered me a welcome bonus, after I glanced through the email and asked about it. Shoppinginjapan was amazing! Got the exact watch I wanted at a cheaper price and in mint condition. Their... See more

Rated 5 out of 5 stars

Shopping in Japan is an absolutely awesome shop and Erika ist the Queen of Customer Support and Communication. The overall experience was pure pleasure. I bought two watches from them in a span of a m... See more

Rated 5 out of 5 stars

Erika of SIJ was in contact with me the whole time from the moment I purchased the watch until the day it arrived. she kept me in the loop and aware of the shipping process from Japan all the way to... See more

Rated 5 out of 5 stars

Amazing customer service and products. Erika was kind and helpful in the whole process. I did not expect to receive a thank you email when I placed the order. She was helpful in answering my que... See more


Company details

  1. Watch shop

Written by the company

Casio / Seiko / Citizen / Orient / Sony / Oyaide / Canon / Nikon / Zojirushi


Contact info

5.0

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(2,756)

321 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. The Watch was exactly as advertised and dispatched very timeously. I was informed every step of the way. Erika, especially was efficient, always informing me of the progress of my Order. It was a pleasure buying from your company and certainly will do so again. Thank you!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

The watch is of excellent quality

The watch is of excellent quality, I especially like the fact that it was made in Japan. The promptness of the dispatchment, plus I was always updated via sms by DHL on the progress of the delivery. Plus a touch of class by Shopping in Japan Net I received a Gift Certificate voucher.

26 March 2026
Rated 5 out of 5 stars

Amazing online shopping experience

Goods were received within the time period expected and was well packaged. Erika also kept me updated with the order status. The post card included was a very nice personal touch. Straightforward transaction and happy to recommend.

27 March 2026
Rated 5 out of 5 stars

Helpful and professional customer…

Helpful and professional customer service. They reacted to my questions in 24h.
The watch I ordered arrived in a few days in mint condition. Great price-quality ratio.
With my package I also received a 20usd gift voucher, very friendly gesture (thank you Ms. Aoki).
I can only recommend this shop if you want to order Japanese watches, especially JDM editions.

21 March 2026
Rated 5 out of 5 stars

I was (very) pleasantly surprised at…

I was (very) pleasantly surprised at the premium quality of the items that were shipped to me. The packaging was meticulous and well presented. The processing through Japan Post and the transfer to Canada Post was seamless, transparent and with on-time updates on the status of the parcel. Japan Shopp. reached out to me to inform me of the status of my parcel and answered my queries about customs duties. Japan Shopp. even gave me a voucher for future purchases and slipped in a small packet of Japanese snack in the parcel! Totally unexpected. And Wow!!! Thanks to Erica. You guys rock!

22 March 2026
Rated 5 out of 5 stars

Prompt and painless service

Prompt and painless service. I greatly appreciated the fact that thou far away I received my watch with no difficulties and much quicker despite the distance then many of your competitors could provide. I applaud and congratulate your prompt and professional service and delivery.👍

21 March 2026
Rated 5 out of 5 stars

Seiko Alpinist

Ordered, shipped and received a watch to my country in less than a week. Can't praise them enough!

21 March 2026
Rated 5 out of 5 stars

Very good and reliable website

Very good and reliable website. At first, I was afraid I would be scammed but reading the reviews helped me. My Seiko presage watch is really good and it's out of stock in all stores in Asia n Japan. Glad to have my hands on this watch.

19 March 2026
Rated 5 out of 5 stars

Great experience with Shopping in Japan

I've had a great experience buying a watch on Shopping in Japan. Got the watch I wanted which was already unavilable everywhere else. Customer service and contact was one of the best I've ever had. Erika is doing a great job. Also very fast shipping and delivery. Package came well secured and watch new as described, new and perfct , new and perfect conditia.

24 March 2026
Rated 5 out of 5 stars

Feedback regarding my recent order #60570

I am writing to confirm that I have received my watch. It is truly beautiful, works perfectly, and looks even better in person! I would also like to thank you for the very professional packaging – everything arrived in pristine condition.

I would like to share some constructive feedback regarding the shipping carrier, which might be helpful for your future operations.

While the delivery was successful, the experience was slightly less convenient than with other carriers like DHL. With DHL, I usually receive a link to pay customs duties and taxes online in advance. This allows for a contactless and seamless delivery.

In this case, the courier arrived without prior notice, requiring payment in cash at the door. Fortunately, I had the cash ready, but for many customers, this can be an unexpected inconvenience.

I hope this feedback is helpful for you. I am very happy with my purchase and the high quality of your service.

15 March 2026
Rated 5 out of 5 stars

A fantastic experience

I received my watch within just one week, which was impressively fast. I truly appreciated the excellent customer service; Erika was incredibly helpful and explained everything clearly throughout the entire ordering process. Overall, it was a fantastic experience, and I’m very happy with my purchase. (From Japan to Mongolia)

17 March 2026

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