(Missing items/inactive customer service) I placed an order for two cases of Baileys (12 bottles total) but only received a single package containing 2 individual bottles. I am trying to resolve this... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Found the perfect pressure washer for me at a really good price and it was delivered very quickly.
Genuinely thought this was a scam but took a gamble as the price was £80 lower than manufacturer rrp. Based my decision purely on trust pilot reviews. Order was delivered within two days in perfect co... See more
Company replied
I’d never bought anything through ShopPlay before so was a little sceptical about buying a high ticket item through them. Well I needn’t have worried as my super new Coffee machine arrived 2 days afte... See more
Company replied
Company details
- #153 of 193 best companies in Electronics store
Written by the company
Welcome to our beauty & technology website ShopPlay! We are a cutting-edge online retailer that specializes in providing our customers with the latest beauty and technology products from around the world. Our mission is to offer a wide range of high-quality beauty and technology products that cater to our customers' needs, whether they're looking for the latest skincare innovation or the most advanced tech gadget. We believe that beauty and technology go hand in hand and can work together to enhance our daily lives. Our team of experts is dedicated to researching and curating the best products from top brands to ensure that our customers receive only the highest quality products at fantastic prices. We pride ourselves on our exceptional customer service, and we are always available to answer any questions and offer advice on our products. Online, you'll find an extensive collection of beauty products, including skincare, makeup, hair care, and fragrances. We also offer a range of tech products, including smartwatches, headphones, games, consoles, and coffee machines. Our products are carefully selected to meet the diverse needs of our customers and to keep up with the ever-changing trends and advancements in beauty and technology. We are committed to providing our customers with an exceptional shopping experience. Our website is user-friendly and easy to navigate, allowing you our customer to browse and purchase our products with ease. We also offer fast and reliable shipping, so you can enjoy your products as soon as possible. Thank you for choosing ShopPlay. We look forward to helping you discover the latest and greatest products in beauty and technology!
Contact info
Shopplay, 1 Marchants Way , Sheddingdean industrial Estate , Burgess Hill, RH158QY, Burgess Hill, United Kingdom
- 01444224800
- info@shopplay.co.uk
- shopplay.co.uk
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 12% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers
You purchase an item (XBOX SERIES S) & they then subscribe you to a subscription service called shopping protection or ESHOPSECU, nowhere did it mention on the transaction that I was agreeing to this, avoid like the plague, scammers??
12 April 2025
Unprompted review
Reply from Shopplay
Hi Chris,
Thank you for your feedback.
However, we would like to clarify that we have no association whatsoever with any subscription service called "Shopping Protection" or "ESHOPSECU." We do not offer or enrol customers into any such service, nor do we share customer information with third parties for this purpose.
It appears you may have unknowingly subscribed to a third-party service elsewhere, but we can assure you that this has absolutely nothing to do with us or any purchase made through our platform. We recommend reaching out directly to your bank or the company behind that charge to investigate further.
All the best,
Shop Play
Great service and prompt delivery
Great service and prompt delivery. Fantastic product and the best price on the internet.
13 April 2025
Great service
Easy website to navigate around, kept up to date throughout and delivered quicker then expected, great service all round
14 April 2025
Excellent service
The item purchased arrived very quickly and well packaged. No problems from ordering to receiving the goods
13 April 2025
Fast efficient delivery
Great priced high end cosmetics delivered fast and efficiently. I will certainly be using them again.
12 April 2025
Goods arrived in time and well packed
Goods arrived in time and well packed. Items are good quality, thank you.
3 April 2025
Able to buy items at a very good price…
Able to buy items at a very good price and was quick with delivery
11 April 2025
So easy to order with a fast delivery …
So easy to order with a fast delivery -pleased with my purchase - thank you
10 April 2025
Super fast delivery
Super fast delivery! Items ordered on Tuesday evening, shipped by Royal Mail Tracked 48 on Wednesday and arrived Friday lunchtime.
Would definitely order from shopplay again.
9 April 2025
Very quick and no problems I’m happy x
9 April 2025
Excellent value for money and very fast…
Excellent value for money and very fast delivery.
8 April 2025
Great communication and speedy delivery
28 March 2025
Incorrect goods delivered
What was delivered was not as per my order. I tried to ring the company, but there was no answer. However, they have answered the e-mail promptly and offered a refund whilst allowing me to keep the incorrect goods. Thank you.
4 April 2025
Reply from Shopplay
Hi Verity,
Thanks for your feedback.
Just checked this with the team, I believe of the four sleeves of coffee that were ordered 3 of 4 were correct, with one being incorrect. As you've said I believe our team have already been in touch and a resolution has been offered.
If there was anything else, please contact us on info@shopplay.co.uk.
Thanks
Shop Play.
Best prices
Best prices, very quick delivery through Royal Mail and kept informed of despatch.
4 April 2025
Reply from Shopplay
Hi Brian,
Thanks for your comments here, we hope you enjoy your item!
Thanks
Shop Play
Reply from Shopplay
Hi Martin,
Thanks for your comments, we're glad you were pleased with our service!
Thanks
Shop Play
Reply from Shopplay
Hi Tony,
Thanks for your comments about our website and great pricing! Hope you enjoy your item.
Thanks
Shop Play
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.