The Shirt Plugs Reviews 

348
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 175 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, finding the selection of retro and modern football tops top-notch and often exceeding expectations. Many reviewers highlight the attentive and professional customer service, describing it as helpful and responsive. However, some customers experienced significantly slow delivery, with orders taking weeks or over a month to arrive, and a few reported not receiving items. Some people also felt customer service was unhelpful or dismissive. Additionally, reviewers noted issues with inconsistent sizing, where shirts ran small or varied significantly despite being the same size.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many reviewers praising the... See more

Quality

Reviewers highlight positive aspects of quality, with many consumers praising the excellent quality of the... See more

Order

Users describe ambiguous interactions with order. Many customers express satisfaction and intend to order... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers experiencing significant... See more

Customer service

People report ambiguous experiences with customer service, with many praising the quick, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No better place to get your retro football tops! I picked up three in the 3-for-2 deal, and the quality of each one was incredible. One was for my brother, an AC Milan shirt as growing up we were alwa... See more

Rated 3 out of 5 stars

I guess most importantly, the jerseys are very good quality. The disappointing factor is the website says you will receive your items in 7-14 days from order date. It took almost a week itself for the... See more

Rated 5 out of 5 stars

These shirts are great quality for replicas. I had my thoughts at first but ended up really liking them. Definitely order one size up as they run short. I'll be ordering from then again soon.

Rated 5 out of 5 stars

When it comes to shirts, there are so many scammers and phonies out there making big promises but not delivering on quality. I’m very pleased that I found this website, the products are top-notch, and... See more


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.0

Great

TrustScore 4 out of 5

348 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(348)

184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

misleading sizing charts, impossible return, avoid

ordered a shirt using the size chart on their website, but when it arrived it was far too big and poor quality. when I contacted customer service they told me the size chart was “quite accurate” and refused to offer a refund. The only options they gave me was keep it and get a discount on my next order or to exchange it by shipping it all the way to Australia which is obviously done to make returns so inconvenient that most people won’t bother. Terrible experience overall, poor customer service and would not recommend to anyone

21 June 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hi R,

Thank you for your feedback, we’d like to clarify a few important points to provide full transparency. Our size chart is designed to match the actual sizing of our shirts, and when followed, it results in the correct fit. We always encourage customers to refer to this chart carefully before ordering.

Regarding returns, our business is based in Australia, which is why returns are processed here. This is not done to make things inconvenient, but simply because we are unable to process returns in countries where we are not physically located. We understand that international returns can be costly, which is why we offer an alternative: if you’d prefer not to return the item, we’re happy to provide a discount on your next order as a gesture of goodwill.

Our customer support team provided you with both of these options accurately. Which was either return the shirt for an exchange, or accept a discount on your next purchase if returning isn’t ideal.

We’re truly sorry this experience didn’t meet your expectations and appreciate your understanding.

Kind regards,
The Shirt Plugs Team

Rated 5 out of 5 stars

Great 3 shirts

Great 3 shirts I bought and get a free windbreaker with it even better. Delivery was on time and very helpful customer service:)

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Inter Milan Retro first order

The website has a really big variety of shirts, from retro to recent to special. The service was really good, delivery was about 10 days but I wasn’t in a rush to get the shirt. I will be placing another order soon as the Inter Milan shirt I ordered is fantastic!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

This is now my go to place to buy kits

This is now my go to place to buy kits! Such a great experience, the Instagram admin is amazing and very helpful. Also the quality of shirt is top notch, for US fans I would size up for loose fit, but other than that simply amazing. I wouldn't waste your time with other sellers, give your money to ShirtPlugs!

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Way better then expected!

Saw the company on my instagram and my eyes came on a wonderful Inter 2009/2010 shirt. I thought well let's give it a try, never heard of them but was worth a risk for €50. I expected a delivery of three weeks after I read the reviews, but my delivery was easily within two weeks deliverd. The quality of the shirt is great and I definitely didn't expect the printing to be this good. Would recommend to anyone!

22 May 2025
Unprompted review
Rated 5 out of 5 stars

The Shirt Plugs

Saw The Shirt Plugs advertised on Instagram. Website looked professional but hadn't heard of them before so went off the positive reviews. Order was confirmed and received update it was being shipped around 9 working days later. Shirt is great quality and will order again. As with a previous review I would perhaps recommend ordering a size larger than usual for extra comfort but very happy with the order.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality!

I ordered 4 shirts and got a windbreaker thrown in for free; all shirts were of great quality but I would advise going one size up for the best fit. I am very happy and I will be purchasing from here again!

27 May 2025
Unprompted review
Rated 5 out of 5 stars

I couldn't be happier with my shirts

I couldn't be happier with my shirts, I ordered 5 and utilised their "buy 3 shirts and receive a free wind breaker" deal and it was great value.

They order arrived quickly, safely packaged and they all fit exactly how I wanted.

I'm already looking at the next shirts to purchase and have friends interested in getting some too after seeing mine.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Exceeded my Expectations

Exceeded my Expectations

Was a bit sceptical, however quality is exceptional. Shirt is great. Really high quality for reasonable prices. Customer service staff very helpful, assisting with customs issues and explained things thoroughly.

22 May 2025
Unprompted review

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