The Shirt Plugs Reviews 

335
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 167 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, especially the retro shirts, often noting the excellent fit and material. Many people also highlight the exceptional customer service, appreciating quick responses and helpful support and the wide selection of items available. However, some customers noted prolonged delivery times, with orders occasionally taking several weeks or not arriving. A few also found sizing inconsistent, with items running smaller than expected, and some experienced issues with product quality or authenticity. Conversely, a small portion of people felt customer support was unhelpful or unprofessional.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the high quality of the... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the high quality... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers expressing significant frustration... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing frustration over extremely... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, communicative, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I guess most importantly, the jerseys are very good quality. The disappointing factor is the website says you will receive your items in 7-14 days from order date. It took almost a week itself for the... See more

Rated 5 out of 5 stars

The best place for retro shirts on the internet from a lover of all things retro…ordered a Roma 3rd too from 91/92 season….quality and fit is top drawer, will order of site again 100%…range of tops is... See more

Rated 5 out of 5 stars

When it comes to shirts, there are so many scammers and phonies out there making big promises but not delivering on quality. I’m very pleased that I found this website, the products are top-notch, and... See more

Rated 5 out of 5 stars

No better place to get your retro football tops! I picked up three in the 3-for-2 deal, and the quality of each one was incredible. One was for my brother, an AC Milan shirt as growing up we were alwa... See more


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.0

Great

TrustScore 4 out of 5

335 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 15% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(335)

173 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Confused

Hi, I’m very impressed with the shirts you have available but trying to get hold of someone is so hard I put my order in 7 days ago and have had no response to any emails sent or confirmations?

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Spoiled for choices 😉

The website has a really big variety of shirts, from retro to recent to special. I received my first jersey as a gift from my best friend. The quality is amazing and the options are endless. I will definitely suggest this website to other friends and for sure I will buy more !!

28 June 2025
Unprompted review
Rated 1 out of 5 stars

misleading sizing charts, impossible return, avoid

ordered a shirt using the size chart on their website, but when it arrived it was far too big and poor quality. when I contacted customer service they told me the size chart was “quite accurate” and refused to offer a refund. The only options they gave me was keep it and get a discount on my next order or to exchange it by shipping it all the way to Australia which is obviously done to make returns so inconvenient that most people won’t bother. Terrible experience overall, poor customer service and would not recommend to anyone

21 June 2025
Unprompted review
The Shirt Plugs logo

Reply from The Shirt Plugs

Hi R,

Thank you for your feedback, we’d like to clarify a few important points to provide full transparency. Our size chart is designed to match the actual sizing of our shirts, and when followed, it results in the correct fit. We always encourage customers to refer to this chart carefully before ordering.

Regarding returns, our business is based in Australia, which is why returns are processed here. This is not done to make things inconvenient, but simply because we are unable to process returns in countries where we are not physically located. We understand that international returns can be costly, which is why we offer an alternative: if you’d prefer not to return the item, we’re happy to provide a discount on your next order as a gesture of goodwill.

Our customer support team provided you with both of these options accurately. Which was either return the shirt for an exchange, or accept a discount on your next purchase if returning isn’t ideal.

We’re truly sorry this experience didn’t meet your expectations and appreciate your understanding.

Kind regards,
The Shirt Plugs Team

Rated 5 out of 5 stars

Great 3 shirts

Great 3 shirts I bought and get a free windbreaker with it even better. Delivery was on time and very helpful customer service:)

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Inter Milan Retro first order

The website has a really big variety of shirts, from retro to recent to special. The service was really good, delivery was about 10 days but I wasn’t in a rush to get the shirt. I will be placing another order soon as the Inter Milan shirt I ordered is fantastic!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

This is now my go to place to buy kits

This is now my go to place to buy kits! Such a great experience, the Instagram admin is amazing and very helpful. Also the quality of shirt is top notch, for US fans I would size up for loose fit, but other than that simply amazing. I wouldn't waste your time with other sellers, give your money to ShirtPlugs!

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Way better then expected!

Saw the company on my instagram and my eyes came on a wonderful Inter 2009/2010 shirt. I thought well let's give it a try, never heard of them but was worth a risk for €50. I expected a delivery of three weeks after I read the reviews, but my delivery was easily within two weeks deliverd. The quality of the shirt is great and I definitely didn't expect the printing to be this good. Would recommend to anyone!

22 May 2025
Unprompted review

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