Eluxury 247 delivers as always! My items are even nicer in person: kudos to Audrey!! On the other hand, SS sent my purchase without the commercial invoice twice and FedEx had to resend it back to SS... See more
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Trying to buys everal "mui-muiw' those Hawawii print dresses. What is wrong this site? "Best Lives Shops"--great prints great prices.. I press in the printed dress. Comes off another dress. love t... See more
I've been a shopshops customer for years (love you Mumu!) and have purchased probably 10+ designer vintage handbags, new but discounted shoes, clothes, accessories, etc. The live shows are fun, I love... See more
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I made a purchase following the size chart & surprise, surprise; the items were a NO fit. I immediately made contact for a full refund which they guaranteed but only recently received a response afte... See more
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Company details
Written by the company
Welcome to ShopShops! The award-winning global livestream shopping app for fashion, beauty and lifestyle. Download ShopShops to discover authentic new and pre-loved designer goods and unlock the best deals. Join our global community for the shopping obsessed!
Contact info
United States
- shopshopslive.com
3.3
Average
79 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trying to buys several great print "moo moos."
Trying to buys everal "mui-muiw' those Hawawii print dresses. What is wrong this site? "Best Lives Shops"--great prints great prices.. I press in the printed dress. Comes off another dress.
love the stuff but what a bad site!
30 April 2026
Unprompted review
Do not order from here
Do not order from here, your parcels will never arrive, said it’s been delivered 2 weeks ago when it hasn’t
30 January 2026
Unprompted review
Scammed and Received No Help
Reporting for my mom. She ordered a bag, FedEx delivered an empty box. She reported it immediately to Klarna and ShopShopsLive and no one has been able to help her. They stated that FedEx said they delivered the package so her claim has no grounds. Yes, they delivered a package with only packing peanuts inside. They won’t investigate further and want her to pay for an empty box. She filed a police report and sent it to them and that was not enough for them. DO NOT SHOP FROM THIS APP. ZERO CUSTOMER SUPPORT. ZERO HELP. They will not protect you from scammers and from people that steal in the postal service. I’m filing a claim with the Federal Better Business Bureau because this is ridiculous.
21 June 2025
Unprompted review
Reply from Shopshopslive
We’re sorry to hear about this experience and understand how frustrating it must have been. We investigated with both the seller and FedEx; the seller confirmed the item was packed securely, and FedEx confirmed the package was shipped and delivered. A dispute was also filed with the bank, and after reviewing the documentation from all parties, the bank resolved the case in favor of the seller. While we regret the outcome was not what the shopper had hoped for, the claim was carefully reviewed by the seller, FedEx, and the bank. Protecting our buyers and sellers is very important to us, and we continue to refine our processes to better support customers in situations like this.
DO NOT BUY!!!
DO NOT BUY!!!! Worst customer service! I’ve been a loyal customer however recently was sent clearly the wrong item and reached out to their customer service thru email . Mind you they don’t have a phone number so that’s another hassle as you have to wait for them to reply to your emails. Ive been waiting for my refund or the correct item to be shipped for almost a month now, everytime they reply it’s one and the same line SORRY FOR THE INCONVENIENCE,WILL REACH OUT TO THE SHOP “ every f’cking time. You’re not really talking to someone it’s pretty auto generated reply. DEE88
16 June 2025
Unprompted review
Reply from Shopshopslive
Hi DEE88,
We’re truly sorry for the frustration you’ve experienced, and we appreciate you taking the time to share your feedback.
Please know that ShopShops is a marketplace platform, and as such, the sellers are responsible for fulfilling orders and processing refunds or exchanges. While we understand this may cause delays, especially when sellers are unresponsive, our team is actively following up on your behalf to ensure a resolution.
We apologize if our responses have felt repetitive—we're doing our best to push the seller to take action, and we’ll continue to escalate this until it's resolved. We completely understand your disappointment and are reviewing this experience internally to improve our customer support processes moving forward.
Thank you again for your past support and patience. If there's anything else we can do to assist you, please don’t hesitate to reach out to us, and we’ll make sure it’s prioritized.
Great While It Lasted
My experience with ShopShops started off great. Most of the items I ordered were delivered as expected, and for the few that weren’t, I received timely refunds. Customer service was responsive and helpful—until recently.
In April, I ordered an item specifically for a funeral. I received notification that the item was delivered just before I was leaving for the airport. To my shock, when I stepped outside to retrieve it, the package was nowhere to be found. I checked my Ring camera—no motion alerts, no deliveries recorded. After refreshing the FedEx tracking page several times, I saw the "proof of delivery" photo—unsurprisingly, it wasn’t my porch.
I immediately contacted FedEx. They were able to retrieve the package but instead of redelivering it to me, they returned it to ShopShops. That’s when the real issue began. It’s now June 23rd, and I’m still fighting for a refund. ShopShops refuses to file a claim with FedEx on my behalf and won’t provide me with a “Claim Filing Waiver,” which FedEx requires for the recipient to open a claim.
It’s incredibly frustrating and disappointing to go through all of this over a single order. But in a way, I’m glad it happened with a relatively inexpensive item rather than something like a $5,000 bag. This experience opened my eyes to what I now see as a deeply flawed business practice. Regardless of the outcome, ShopShops has lost a customer.
Buyers BEWARE!!!!!
2 May 2025
Unprompted review
Reply from Shopshopslive
Thank you for taking the time to share your experience - we’re truly sorry to hear about the frustration and inconvenience you’ve gone through.
We understand how disappointing this situation must have been, especially given the time-sensitive nature of your order.
To clarify our process: when a package is returned to our warehouse—whether by FedEx or under the seller’s instruction—we typically re-ship the item to the shopper within 48 hours. If a claim with FedEx is needed, we do our best to assist within the limitations of the carrier’s policies. We’re very sorry if there was any miscommunication around this.
We’d like to look into your case right away. If you could provide your order number or contact us directly at service@shopshopslive.com, our team will review the situation and do our best to resolve it promptly.
Thank you again for your feedback — it helps us improve, and we hope we can regain your trust.
Warm regards,
ShopShops Customer Experience Team
Where do I start??
Where do I start??? First of all, my experience with shopshops until June 3rd had been great. I purchased a backpack from seller EEsme Luxury Store on April 27 that took way too long to be delivered. Upon receipt, I noticed the bag had many flaws that were not disclosed during the Live. Reached out to shopshops for assistance and they sent me a return shipping label. The bag was returned on June 3rd and to date (June 20th), I have not received my refund of $1012.47. I have gotten mixed messages from both the seller and shopshops, each blaming the other. Seller has since stopped responding to my messages and so has shopshops. Some of the responses received have been “seller’s account is insufficient, we have asked them to recharge their account.” Seller states they processed the refund and it’s up to shopshops. In any event, I am out of a bag and $1012.47. My refund is still “pending”. I need my refund! Extremely unprofessional and poor customer service. Order number 2504280017127369.
UPDATE: refund has been finally issued (today).
2 June 2025
Unprompted review
Reply from Shopshopslive
Hi, we sincerely apologize for the frustration and confusion you’ve experienced. We understand how upsetting it is to be without both the item and the refund, and we’re truly sorry this has happened.
To clarify, ShopShops is a marketplace that connects buyers with independent sellers. We do not hold seller funds, so refunds must be processed directly by the seller.
That said, this particular seller has violated our platform policies and has since been banned. We’ve also confirmed that you filed a dispute with your bank, and we’ve accepted it on our end. The bank should now be processing the refund back to your account.
Once again, we apologize for the inconvenience and are actively reviewing our processes to better protect our buyers. Please don’t hesitate to reach out to our customer support team if there’s anything else we can do to help.
Good Deals
I have been a longtime customer and I always find a good deals on designer items specially with Mumu, also good deals and discounted items on new clothes, shoes and accessories. Had a few issues but always get resolved as soon as you inform/contact the customer service. Shipping is a little bit longer since it’s international and it’s understandable. Will continue to buy from ShopShops
11 January 2025
Unprompted review
Reply from Shopshopslive
Thank you so much for being a longtime customer and for your kind words! We're thrilled to hear you've found great deals on designer items and enjoy shopping with hosts like Mumu. We truly appreciate your understanding about international shipping times and are glad our customer service team has been able to support you when needed. Your continued support means a lot to us — we look forward to bringing you even more great finds! 💛
Nemo is AMAZING!!!
Nemo is AMAZING!!!! Best customer service and very reliable and helpful
20 May 2025
Unprompted review
Reply from Shopshopslive
Thank you so much for the wonderful feedback! We’re so glad to hear that Nemo made your experience a great one — we’re lucky to have such a dedicated team member. Looking forward to serving you again soon!
Great customer service
Nemo was a pleasure to work with, great customer service! Thank you so much 🥰
Shelly
14 April 2025
Unprompted review
Reply from Shopshopslive
Thank you so much for your kind words! We're thrilled to hear that Nemo provided you with great customer service and was such a pleasure to work with. We'll be sure to share your feedback with her—it will mean a lot! If you need any further assistance, don't hesitate to reach out. 😊
Customer service with Nemo she was so…
Customer service with Nemo she was so helpful and responsive,👍the missed star from the 5 is for the purchase itself as I didn’t receive any (not a single update !!! )But Nemo helped me to get my money back 👍
1 March 2025
Unprompted review
Reply from Shopshopslive
Thank you so much for your feedback! We're thrilled to hear that Nemo provided you with excellent support and helped resolve your issue promptly. 🎉
We sincerely apologize for the lack of updates regarding your purchase. Your experience is important to us, and we're working on improving our communication processes to ensure this doesn’t happen in the future.
We truly appreciate your understanding and hope to provide a seamless experience for you next time. If there's anything else we can do for you, please don’t hesitate to let us know!
I started shopping at Shopshops since…Sept 2024
I started shopping at Shopshops since last year and I have beenloving the experience so far. I always win a bag from them.
Very affordable luxury items.
Love it!
22 April 2025
Unprompted review
Reply from Shopshopslive
Thank you for your amazing review! 💖 We're so glad to hear you've been loving your ShopShops experience and finding affordable luxury treasures. Congrats on winning bags—what a treat! 🎉 We’re excited to keep bringing you more pieces to love. Happy shopping!
I have enjoyed the experience of the best luxury finds!
I have enjoyed the experience of purchasing great bargains on the ShopShops app for over a year now & have won several giveaways that I’ve entered. I can’t stress enough to others to venture on over to the app to find your next luxury accessory at the best prices.
21 April 2025
Unprompted review
Reply from Shopshopslive
Thank you so much for your kind words and for being a part of our ShopShops community for over a year! 🎉 We're thrilled to hear you've been enjoying amazing bargains and even winning some of our giveaways! Your recommendation means the world to us. 💖 We look forward to continuing to help you find your next luxury accessory at unbeatable prices. Happy shopping!
Customer Service
Although I have had bad experiences with some sellers (failing to disclose a callout, repainted bags, damaged goods due to packaging) in this app, Nemo has been so helpful and responsive. You just have to be very careful and make sure you only buy from reputable sellers, ask A LOT of questions before purchasing and inspect the item when it arrives asap. I’m satisfied with customer service so far!
1 April 2025
Unprompted review
Reply from Shopshopslive
Thank you for sharing your experience! We're sorry to hear about the issues you've encountered with some sellers, but we're glad Nemo was able to assist you. It's great to hear that you're satisfied with our customer service so far. If you ever need further support, don’t hesitate to reach out—we’re always here to help!
Love the community!
My daughter introduced me to ShopShops and it is highly entertaining! I have been watching the livestream events for years and love the community. Bravo, ShopShops!
18 March 2025
Unprompted review
Reply from Shopshopslive
Thank you so much for your wonderful feedback! We're thrilled to hear that ShopShops has become a source of entertainment and connection for you over the years. It's amazing to know that our community continues to bring people together. Bravo to you for being a valued part of the ShopShops family!
The sellers are extremely shady and…
The sellers are extremely shady and shop shops takes no liability for it. They are not accurately disclosing the bags are being painted or the condition of the bags. Sometimes even selling fake bags and allowing the sellers to sell the item. The Chinese market is very shady.
11 March 2025
Unprompted review
Reply from Shopshopslive
Thank you for sharing your feedback. We take concerns like this very seriously and have already reached out to the seller to address the issue you mentioned. To ensure confidence in our platform, we’ve implemented a policy requiring all bags sourced from China to include Entrupy Authentication. If you have any doubts about the authenticity of an item, please contact us directly at service@shopshopslive.com so we can assist you in resolving the matter. Our customer service team will keep you updated on the issue you raised as well as the resolution.
Shopshops customer service solved quick…
Shopshops customer service solved quick my issue. They are polite and have patience.
13 March 2025
Unprompted review
Reply from Shopshopslive
Thank you for your kind words! We're delighted to hear that our customer service team was able to resolve your issue quickly and that you found them polite and patient. Providing excellent support is very important to us, and your feedback motivates us to continue delivering the best service possible. If you ever need assistance again, we're here to help! 😊
I made a purchase over a week ago and…
I made a purchase over a week ago and my item has not shipped and customer service is not responding to any of my emails.
17 February 2025
Unprompted review
Reply from Shopshopslive
Hello,
Thank you for reaching out to us. Upon reviewing our system, it appears we have not received any prior email communication from you. To address your concern promptly, we have proactively sent you an email directly to assist further!
We sincerely apologize for the delay in the delivery of your order. As this purchase was made from an international seller, please note that the transit time is longer than a domestic shipment. While the extended transit time is unfortunately beyond our control, we completely understand how frustrating the wait can be.
We truly appreciate your patience and understanding in this matter and extend our apologies once again for any inconvenience caused. Please don’t hesitate to reach out if you have further questions or concerns.
Best regards,
The ShopShops Team
I made a purchase but did not receive…
I made a purchase but did not receive any delivery update. I contacted the customer service. Nemo was so helpful. I received the update and my concerns were addressed. Thank you Nemo.
The other item I purchased was received in good condition. I was happy and satisfied with it!
9 February 2025
Unprompted review
Reply from Shopshopslive
Thank you for sharing your experience with us. We're delighted to hear that Nemo was able to assist you promptly and provide the delivery update you needed. Ensuring our customers are well-informed and satisfied is a top priority for us.
We're also thrilled that your other purchase arrived in good condition and met your expectations!
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Warm regards,
the ShopShops team
Be careful before making a purchase
Be careful before making a purchase. Ensure to check the currency (usually it’s in usd), there is no exchange or refund for ith your purchase.
I would not use this app
17 February 2025
Unprompted review
Reply from Shopshopslive
Thank you for sharing your feedback with us. We genuinely appreciate your input and would like to address your concerns to enhance your shopping experience.
Return Assurance: To offer you the best prices, many of our items are marked as final sale. However, we understand the importance of flexibility, which is why we provide an optional Seel Return Assurance at checkout. By selecting this feature, you have the option to return final sale items. If you're not satisfied with your purchase and have chosen Seel Return Assurance, you can return the item for a full refund in accordance with the Seel Return Assurance Policy.
We hope this clarification is helpful. Should you have any further questions or require assistance, please don't hesitate to contact our customer support team. We're here to help!
Warm regards,
the ShopShops team
Love Yangyang's show
Love Yangyang's show! Always fun and entertaining. I literally wear the Givenchy jacket I got from her every winter!
3 January 2025
Unprompted review
Reply from Shopshopslive
Thank you so much for sharing! 💕 We’re thrilled to hear you love Yangyang’s shows—they’re always so much fun! And that Givenchy jacket sounds like a winter wardrobe win. Stay cozy and stylish! ❄️✨
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