Skin Clinic Ltd Reviews 

140
•
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I wish I could give zero star review. This company has no integrity or capability to be honest. Customer service is beyond poor. You will have to chase up for your order, and when they finally de... See more

Rated 4 out of 5 stars

I’ve been using the Skin Clinic oil and cream for almost a month to treat dark scarring on my legs from recent bites and allergy reactions, and I’m honestly so impressed. The marks have definitely s... See more

Rated 1 out of 5 stars

Ordered from Republic of Ireland which should take at least 3-5 business days it took over two weeks. Customer service is terrible, sent over three messages with no response. Product d hasn’t worked... See more

Rated 1 out of 5 stars

Order number 4161 … why ask me for reviews when I haven’t received my goods for almost 2 months… you send me an email saying I will receive it by the 15th of January with a late gift but nothing still... See more

Company details

  1. Skin care clinic

Written by the company

At Skin Clinic, we believe everyone deserves to feel confident in their own skin. We’re dedicated to creating effective skincare for real skin concerns that are often overlooked, including acne, hyperpigmentation, dark marks and body acne. Every product is thoughtfully developed with one goal in mind: to help our customers achieve healthier-looking skin and greater confidence. Our customers are at the heart of everything we do. From carefully formulated products to exceptional customer care, we’re committed to making every step of your skincare journey a positive one. Thank you for trusting Skin Clinic to be part of your journey.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

140 reviews

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2.5

All reviews

(140)

14 reviews in the last 12 months

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Rated 3 out of 5 stars

This was one of the worst experiences BUT

This was one of the worst experiences. I ordered the Tribal set, which took over a month to deliver. The staff were disrespectful and I paid 70 pounds for the Tribal set.

I spoke to the company's CEO, who was very apologetic and went as far as firing the disrespectful customer service agent. She also offered me a refund for the experience but, that was never fulfilled.

I have been using the tribal set for about 3 weeks and to be honest, the stress wasn't in vain. I have spent thousands of pounds on skin products and treatments and this by far has done the best for my skin. I have discolouration and acne and my skin has calmed down so drastically. I was surprised because it hasn't been a month and the results are so drastic. My skin is glowing, softer and smoother.

I will order again, but early because their delivery service is very slow. The price is now 50 pounds.
The annoying thing is the Tribal set is not sold separately, naturally, the face wash finishes before the mask and scrub but you have to buy the entire set.

Overall, terrible delivery service but amazing products. Will recommend!

14 June 2023
Unprompted review
Skin Clinic Ltd logo

Reply from Skin Clinic Ltd

Hello Elizabeth

Thank you for the review, we appreciate the time you took to let us know your thoughts.

I am so sorry to hear you had a terrible customer service experience, i am glad it was dealt with as customer service is important to us.

I am glad the Tribal Secrets set has worked for you and we look forward to having you again.

In terms of delivery, we agree, Royal Mail have been extremely careless with our packages which meant they were getting lost and especially during the strikes (hence some of the 1 star reviews on here)... we apologise.

We now use a new courier and is on a same day dispatch, this is the least we could do for you guys.

In regards to purchasing products from the set separately, this is something we are working on as we've had customers request this.

Again, thank you so much for the review and looking forward to having you with us again.

Thanks
Sheila

Rated 5 out of 5 stars

Very Happy......

I did write a negative review of my experience initially but have to say skin clinic have been in touch since and sent products out in a very reasonable time frame, the products are of good quality, will order again, appreciate that skin clinic made the effort to put things right, thank you.

2 June 2023
Unprompted review
Skin Clinic Ltd logo

Reply from Skin Clinic Ltd

Hi Mohammad,

Thank you for the review, we appreciate the time you took to let us know your thoughts.

Sorry again for your missing package, i am glad we were able to make you smile again. Looking forward to seeing you again soon.

Thanks
Sheila

Rated 5 out of 5 stars

Thanks Skinclinic ltd

Thanks Skinclinic ltd. I recently tried the Dark Knuckles Remover product, and I must say, I am truly impressed. This remarkable product has been a game-changer in addressing the discoloration on my knuckles. After using it consistently, I noticed a significant improvement in the appearance of my darkened skin. The formula is gentle yet effective, and it has provided noticeable results without causing any irritation. I appreciate how this product has boosted my confidence and allowed me to feel more comfortable showing my hands. I highly recommend the Dark Knuckles Remover to anyone seeking an effective solution for darkened knuckles. It has certainly exceeded my expectations, and I am extremely satisfied with the results.

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Prepare to be amazed

Oil! Prepare to be amazed by this extraordinary product. It has revolutionized my skincare routine and completely revitalized my skin. This oil is the epitome of transformation, offering a rejuvenating experience like no other. With each application, it breathes new life into my complexion, leaving it looking refreshed, radiant, and youthful. The SKINREBIRTH Oil has quickly become an essential part of my daily regimen, and I can't imagine my skincare routine without it. Thanks Skinclinic Ltd

17 May 2023
Unprompted review
Rated 5 out of 5 stars

Rebirth oil is amazing

Rebirth oil is amazing, it’s really helped my skin, it helps with dark blemishes and gives me an even tone look. I have been using it for years now and I’m very impressed.

17 May 2022
Unprompted review
Rated 4 out of 5 stars

I've tried all of their products and…

I've tried all of their products and trust me it works all of it and that has been my skin products ever since as I struggle with skin issues especially my face.
But the increase on the price tag lately is just so unreasonable if you can afford it works. #fact#

8 July 2022
Unprompted review
Skin Clinic Ltd logo

Reply from Skin Clinic Ltd

Hi Guess

Thanks for leaving a review and for your opinion on the price, we take customer service seriously and appreciate your opinion. We have gone ahead and provided a discount code for you, use the code "GLOW15" for all future orders.

Thanks
Sheila

Rated 1 out of 5 stars

Making people write good reviews

Their customer support lies about them making new formula for oil which they up amd had to make something up in order to cover up for their disaster , also their customer support lies on Instagram if anyone is interested for proff add Instagram mateo_ri3 for all proff

16 May 2023
Unprompted review
Rated 5 out of 5 stars

I am consistently impressed with the…

I am consistently impressed with the excellent service provided by this company. Their prices are affordable, and the ordering process is straightforward and hassle-free. I was pleased to see that my order was processed immediately, and the delivery was timely.

15 May 2023
Unprompted review
Rated 1 out of 5 stars
Skin Clinic Ltd logo

Reply from Skin Clinic Ltd

Hi Wafa

We hope you are well.

We noticed you received this item and just wanted to apologise for the delay. Royal Mail had strikes unfortunately and the delay was beyond our control, we are glad this is now received and hope you love the product.

Just to confirm, your tracking number was LO207292771GB by Royal Mail.

Thanks
Sheila

Rated 1 out of 5 stars

My shipments still shows under…

My shipments still shows under preparation since 30 march and sent so many emails no one replies

I just need to cancel it and refund my money back

28 March 2023
Skin Clinic Ltd logo

Reply from Skin Clinic Ltd

Hi Yusra

Your order has been shipped and unfortunately as it's going to OMAN, we can only wait for it, the tracking info is getting updated which means it's definitely en-route. It seems like the first package we sent was lost on it's way to you so this is a new package, i have tracked it and noticed it was last updated yesterday. I am sure you'd receive it soon!

Your tracking number is RH082783474GB by Royal Mail

Thanks
Sheila

Rated 5 out of 5 stars

Amazing product

Knuckle serum works like magic and customer service was excellent at the end with a little bit of miscommunication at the start. Highly recommend the product

29 March 2023

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