WearRemi Reviews 

155
•
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

worst quality EVER and steals $$; returned my item for a refund but they gave me store credit. would not accommodate a refund even though the clothes were so awful and no one in their right mind would... See more

Rated 1 out of 5 stars

A SCAM Literally left a review and you guys deleted it here’s one with the tracking information so you don’t just delete me telling the truth. I ordered things costing over £129 and have had NO resp... See more

Rated 1 out of 5 stars

Dress with incorrect print arrived after waiting 6 weeks for delivery. Material is poor. cheaply made garment which is not even labelled. This is a straight up sweatshop to the doorstep operation with... See more

Company replied

Rated 5 out of 5 stars

I emailed, messaged on IG, FB and left a message on one of their IG posts about an item I ordered 20 days ago. Still no response and tracking info says USPS is still waiting for shipper to ship. Can... See more

Company replied

Company details

  1. Clothing Shop

Written by the company

Fashion Brand Made Exclusively by WearRemi


Contact info

2.2

Poor

TrustScore 2 out of 5

155 reviews

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2.2

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(155)

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Rated 1 out of 5 stars

I bought the “Remi movement sports…

I bought the “Remi movement sports tank” in a size small in color blue. This tank was so cute BUT the seams had tons of extra strings hanging from the tank. One of the seams for the underboob broke and became unraveled after wearing only 3x. The straps aren’t adjustable which sucked because I am a 32DD bust and felt like I had no support. Overall the designs of the clothes are cute but executed TERRIBLY and are cheaply made. Will not order again.

21 January 2022
Unprompted review
WearRemi logo

Reply from WearRemi

Hi Celina,

We are very sorry to hear the Movement Tank did not work for you and the top came unraveling after a few wears. We see you purchased a size small we recommend getting at least a medium with a 32DD bust size. However we would love to let you return the item for a item that will make your experience much better please reach out to our email info@shopwearremi.com.

Rated 4 out of 5 stars

Super Cute!

Took a while for my dress to get here but it’s super cute and looks just like the photos!👍🏻 It’s on the smaller side.

12 January 2022
Unprompted review
Rated 1 out of 5 stars

Company is trash. Don't order here

I ordered 2 items in October (around the 21st). Initially there were a few updates about the package, which was being transported in China, which I already saw as a red flag that this brand is not who they say they are. I decided to wait a while longer and there has not been any updates since late October. I've emailed multiple times and when that got no response I messaged on instagram, also no response. I absolutely would not order from this "brand" again. Really unfortunate that places like this exist. Save your money

Edit: Company finally contacted me via email to say that they would onyl refund if I returned the items (the items that I never received) and when I pointed that out they once again stopped responding. The customer service has not been good at all. Will update if they ever respond and give me a refund for the lost package....

20 December 2021
WearRemi logo

Reply from WearRemi

Hi Toolate,

We are sorry to hear this review. We always update our customers on all orders. Please check your spam/junk folder if not located in your primary inbox. We can see all confirmations and emails were sent to you. This is a false statement. Also if you're referring to our distribution center that is located in China we are sorry that is considered a red flag to you however a little fun fact for you more than 97% of apparel sold in the U.S. is made overseas! This doesn't make our brand any less different than everyone else so please do not put down our brand for where our clothing is made.

Kind regards,
WearRemi Team

Rated 5 out of 5 stars

Great costumer service

I recently wrote this review complaining about not recieving my confirmation email or tracking for my order. Turns out, I put in the wrong email address! Costumer service was very nice working out the mishap and now I have all the confirmation I need. Very pleasant experience.

3 December 2021
Unprompted review
WearRemi logo

Reply from WearRemi

Hi Mari,

The reason you don't see your email is because you provided us with the incorrect email address. The email address you have listed to us on here is missing a letter. We will forward you all information to the correct email address. In the future please make sure you've inputted everything correctly before placing your order so you do not have this issue or worry again!

Kind regards,
WearRemi Team

Rated 1 out of 5 stars

Order #5257

Order #5257
I ordered 3 items on 22/10/21 and only one has actually arrived (18/11/21 when this was written). The top is very cute and feels like a good material but unfortunately is too small and smells very strongly of cleaning products so I've tried emailing in asking to start a return or exchange but no one has got back to me. I've sent multiple messages over the course of a week through direct emailing and the 'Contact us' page on their website but haven't received any reply which is incredibly disappointing for the price I paid for the clothes. Also I'm still waiting for 2 of the items I ordered to arrive but I have no tracking information for them as the only tracking number I received no longer let's me see updates. From other reviews I've seen it may not even show up and I will by trying to dispute this purchase with my bank if I recieve no response within a week. I hope someone from the support team sees this review and gets in touch with me to resolve this issue. Thanks
Update (04/12/22):
Eventually someone did get back to me on starting the refund process and i've placed a new order but unfortunately not for the same top as I'd have to pay an extra £10 or so compared to the first time I bought it. The person who emailed me however didn't mention my missing items despite them being in my inquiries. One other item has arrived but I was quite disappointed in the quality, I hoped it would be a better material given I paid £50 for it but instead feels quite cheap and scratchy. I'm still waiting for my last item and it's been over a month since I ordered, (order placed 22/10/21).

18 November 2021
Unprompted review
Rated 5 out of 5 stars

Remi Chic Tank

I ordered the Remi Chic Tank in orange for my daughter's birthday. It is really cute and fits nicely. The color and detail are fun. It fits true to size.

17 November 2021
Unprompted review
Rated 5 out of 5 stars

I love their clothing

I love their clothing, they have a great selection of cute items for any occasion. Sizing does run small but not for all items. Even with the pandemic sniping was quick.

15 November 2021
Unprompted review
Rated 1 out of 5 stars

terrible service

BUYER BEWARE: while the clothes were true to pictures (they ran small), the amount they charged for wasn’t worth the experience I had with them. I purchased three items around a month and a half ago and felt like I was being scammed the whole time. They will send you tracking information but it has no information. When I inquired through their email line a week ago I got no response. Sent another email two days later, no response. Another four days later, no response. When you spend as much money on items, you expect to actually get a response when you try to ask a question. As a result, I won’t be purchasing from them again and wouldn’t recommend them. At the moment I’m just glad all my items showed up as I’ve now seen reviews where people didn’t receive their whole order.
Edit: Wow going straight for the accusatory tone implying I’m not a real customer just like you do with all reviews that explain real problems with your customer service. I sent the proof I was a customer last night but you haven’t adjusted your review. I sent you four emails and didn’t get a response to any of them (and yes I checked all spam and trash folders).
Edit 2: you have done nothing to actually improve my experience or ensure something like this won’t happen again aside from a hollow apology. My complaint was a complete lack of communication from your end, not saying I wanted to return items, which was the only thing your email to make a “more pleasant experience” offered.
I am certainly not the only person who has raised issues with your poor communication, as anyone reading your reviews can see.
What I want is for you to improve your communication for your customers, that would actually be rectifying the situation.
Edit 3: after responding to my email they tried to have trustpilot take down this review so 1. They know I’m a customer and 2. Don’t care and would rather lie to get my review removed.

13 November 2021
WearRemi logo

Reply from WearRemi

Hi NW girl,

We are sorry to hear your experience with us. All emails are responded to within 18hour time frame. Looks like your emails were sent to our junk mail. We are incredibly sorry for this issue on our mail system. We have sent you a email please look out for it so we can make this experience much more pleasant for you.

Kind Regards,
WearRemi Team

Rated 1 out of 5 stars

Do not buy from this company!!!!

Do not buy from this company!!!!
What a terrible company, they refused me a refund saying I had worn the dressers as they could smell a strong perfume smell on them.
I purchased them for my Daughter they arrived, she tried one of them on, it was to small did try the second as it was the same size as the first dress and looked tiny. I emailed them to get the return address which they gave me. I then went on to pay a further £20.70 to return them and was refused my refund by wear remi ! If this is how you treat customers you should not be able to get away with keeping there money by saying garments have been worn and just refused payment .I am so frustrated that you have the decision to do this ,just refuse a refund when I sent them straight back and the garments have most definitely not been worn nor do they smell of perfume I am absolutely disgusted with the treatment
Please please nobody else purchased of them I would hate to see anyone else in this situation

11 November 2021
WearRemi logo

Reply from WearRemi

Hi Emily,

This is now your second review. We are sorry to hear this review. However the dresses you sent back had clear signs of wear with very strong perfume/cleaning detergent scents. This is not a breach of customer rights as stated on our return policy “Returned items must have no visible signs of wear or use. This includes smell/perfume/scents. Items that are not returned in their original state will be sent back to you and denied the ability to return.“

Kind regards,
WearRemi Team

Rated 1 out of 5 stars

MY HONEST REVIEW, i am no longer bothered about the refund if it means I must delete the review

Ordered two dresses that didn’t fit, so I payed £20 to send them back (they offer free returns) after also paying £100 for the dresses. They then refused to refund this over claims they’d been worn (they hadn’t apart from a try on).

Edit: after reading some of these reviews I am surprised it turned up at all, in the reply you state they smell of perfume, please check you are referencing the right order as the dresses smelt stale and were incredibly creased when they arrived (fixable issues so not really a problem) I tried on the dress and it was too small (absolutely gorgeous though, I’d have just exchanged if there was a bigger size available) and it is possible that they could’ve stretched whilst I tried to force the zip up. However there is no possible way they could’ve smelt of perfume as I was not wearing any when I tried them on. Either this was a blatant lie or you’ve just made a mistake. I hope you’re able to resolve this issue soon. Also yes, this is a breach of my consumer rights as the dresses were returned the day after they arrived in the same condition they were received, if you are not satisfied with the condition you shouldn’t be sending them out like that

11 November 2021
WearRemi logo

Reply from WearRemi

Hi Emily,

We are sorry to hear this review. However the dresses you sent back had clear signs of wear with very strong perfume/cleaning detergent scents. This is not a breach of customer rights as stated on our return policy “Returned items must have no visible signs of wear or use. This includes smell/perfume/scents. Items that are not returned in their original state will be sent back to you and denied the ability to return.”

Kind regards,
WearRemi Team

Rated 5 out of 5 stars

No Response

I emailed, messaged on IG, FB and left a message on one of their IG posts about an item I ordered 20 days ago. Still no response and tracking info says USPS is still waiting for shipper to ship. Can someone help me here ? I'm very disappointed in how unresponsive WearRemi is.
Update:
Seller is responding immediately after I inquired here. Thanks

6 November 2021
Unprompted review
WearRemi logo

Reply from WearRemi

Hi Dr. Yip,

Thanks for reaching out! Please give our email response team up to 16hour response time frame to get back to you. Our email is info@shopwearremi.com. Currently we have no emails from a Dr. Yip. Please make sure to include your order number and name so we can better assist you.

Kind Regards
WearRemi Team

Rated 4 out of 5 stars

too small!

mine came in too small! I’m hoping I can exchange, the material is great though!!!

1 October 2021
Unprompted review
WearRemi logo

Reply from WearRemi

Hi Rian,

We are sorry to hear the sizing for you was too small. Of course we can set up an exchange! Please email us at info@shopwearremi.com so we can start that for you.

Kind Regards

Rated 4 out of 5 stars

Remi Movement Zip-Up tops

I purchased two Remi Movement Zip-Up tops (1 in blue and 1 in white). They’re just as pictured and true to size. My only critique is that you can see the white bra pads through the white top, so I wish the part of the top was less sheer.

29 September 2021
Unprompted review
Rated 1 out of 5 stars

I ordered two tops and they arrived…

I ordered two tops and they arrived separately. I'm absolutely not happy with the items I received because their quality is very bad and the fit is terrible. One of the tops also doesn't look like the picture on the website. I'm really disappointed.

27 September 2021
WearRemi logo

Reply from WearRemi

Hi Ellena,

We are sorry to hear the quality and sizing of your items did not meet your needs. Let us help you set up a return and make this experience better for you. Please email us at info@shopwearremi.com.

Kind Regards

Rated 3 out of 5 stars

I loved the dress I ordered from here…

I loved the dress I ordered from here and the size was perfect but I ordered another shirt with it and it never came and nobody has gotten back to me about it. :(

24 September 2021
Unprompted review
WearRemi logo

Reply from WearRemi

Hi Alexa,

We are so sorry to hear you've reached out to us and have yet to hear a response. Emails will typically take up to 24 hours. Our support team has emailed you to your email on file ending in (1020@gmail.com). Please check your email as we've updated your profile with the tracking details for your remaining parcel plus estimated delivery date.

Kind Regards,
Cassie

Rated 1 out of 5 stars

Horrible Quality

I recently purchased a white tank top and was extremely disappointed when the product arrived and the quality was terrible. the pads are completely see through and the material and zipper feel very cheaply made. I feel extremely ripped off especially after the tank took forever to ship. After reading some of these reviews, I’m honestly surprised it even shipped at all. I’m waiting for them to DM/Email me back about this. Do not buy from them please.

21 September 2021
Unprompted review
WearRemi logo

Reply from WearRemi

Hi Laura,

We are sorry to hear you were not satisfied with our Movement Tank. This is the first we have heard about it being see through. We have tried to locate a email from you but cannot find one in our inbox. My team has emailed you so we can set up your return and refund.

Kind Regards,
WearRemi Team

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