ShopWired Reviews 

746
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for providing truly exceptional support and being incredibly responsive to any website questions. People also highlight how helpful the staff members are when guiding them patiently through complete platform onboarding, custom design tweaks, and technical updates. Some reviewers were not happy with certain platform limitations and occasional difficulties when communicating directly with management regarding support access. A few consumers noted that technical issues occasionally remained unresolved or that they experienced unexpected restrictions on ongoing customer assistance after expressing frustration during delicate conversations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the team's exceptional... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the rapid response... See more

Website

Reviewers highlight positive aspects of website creation, noting that the platform is fast, functional, and... See more

Service

People report positive experiences with service, highlighting a consistent consensus regarding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many thanks to Lewis for his clear and confident instructions re modifying our DNS records - something which makes me understandably nervous. Thanks are also due to Ernest who handled earlier support... See more

Company replied

Rated 5 out of 5 stars

I can't fault Shopwired's customer support. Whenever I have any queries or need help with something, they are always on hand within a minute and have helped out every time. Lewis was a great help to... See more

Company replied

Rated 5 out of 5 stars

Lewis at ShopWired went above and beyond to help me with my website. His knowledge, patience, and attention to detail were outstanding, and nothing was ever too much trouble. He took the time to fully... See more

Rated 5 out of 5 stars

I chose ShopWired four years ago because I wanted to support a UK business, and connect with a real person for support. At the time they were competitively priced. The support has been outstanding. Mo... See more

Company replied


Company details

  1. Ecommerce solution provider
  2. also in
  3. Software company

Written by the company

Start Selling Online Today With ShopWired - The UK’s Favourite eCommerce Platform For Selling Successfully Online. Start Your Free 14 Day Trial Today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

746 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(746)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Help Given

I Had a few issues and was guided and helped in a professional way Ernest is the person I dealt with and he went above and beyond to help me.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

The team at ShopWired have been…

The team at ShopWired have been brilliant, Chris in particular. He was even replying to my emails gone 10pm.
The layout is very user friendly and the team are always happy to lend a helping hand when needed.
Can’t recommend them enough!

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Sam Helped me rework our Sample…

Sam Helped me rework our Sample products UI.

When Shopwired changed its UI, the samples which had alot of variations had to be redone, but from speaking to Shopwired about our situation, Sam kindly worked on the changes that we needed on our behalf which was fantastic!

15 September 2025
Unprompted review
Rated 5 out of 5 stars

CSV Import file duly sorted.

I recently required assistance in creating a csv file that worked when importing new products. Sam @ SW picked up the task and created very quickly a working file and suggested some improvements which I quickly adopted. I then needed assistance in exporting 4300+ products and then importing the new csv file to edit/update these products on the site, each product ran to 40 rows on the csv file, so I needed help just to make sure multiple errors were avoided.

All now done and Sam deserves a big pat on the back for his excellent service in ensuring my needs were quickly met and then improved on.

The SW customer service is good, long may it continue.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

I have been with shopwired 12 months

I have been with shopwired about 12 months, having used other shop platforms for about 10 previous years so i have plenty of experience. Shopwired's support has been exemplorary far superior to any previouse support from any other hosting, or shopping cart support ever received. Yes the system is more complex, and as a result the SEO options work exceptionally well, good google page ranking on my products, so well worth the extra time learning under the direction of tech support .

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Wouldn't Use Anyone Else

Ive been using Shopwired for a number of years and find them great to use as a website builder. I really love their Live chat service as they are so helpful in assisting in any query (big or small!). Not being great at technology, I really value this as a customer.

I've recently been chatting to Ernest alot and he has been great each time I log on (Anything he hasn't been able to instantly help with, he always comes back promptly over email with a solution). Above and Beyond! thank you :)

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I've been with SW for nearly 3 years. The recent SSL change didn't quite work for us, thanks to my domain name provider, but Chris B has been excellent, checking all aspects of the issue until a fix was implemented. He provided me with regular updates on the process's progress and was nice about it too.
If I have ever had a problem, the team are quick to respond.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

The support available is great

The support available is great, any issues at all and its resolved in minutes! Really a great platform to work, i moved away from shopify to ShopWired and havent looked back.

Thanks to Ernest!!

11 August 2025
Unprompted review
Rated 5 out of 5 stars

A great company

Hi, have been with shopwired for over a year and they are a fantastic company. The platform is itself excellent and fits our needs as a flower shop with online sales and delivery. One thing I would also like to highlight, we have used technical support a number of times and they are outstanding, nothing is too much trouble, and they have sorted any problems we may have had quickly and professionally. Also a special mention to Chris B, he is so friendly and helpful. All in all a great company to deal with. Thank you shopwired

5 August 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend ShopWired and the support is excellant.

I would highly recommend ShopWired, the interface is easy to use and allows me to do everything I would want for my website. The customer support is fantastic every query is always answered immediately and the support personal and very knowledgeable and always take the time to help with any issues.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Always such a helpful team

Always such a helpful team. These people understand we are no coding pro's and help you so quickly. That is the power of showered. You know you are in good hands. I was lucky to get great help from Ernest today.

4 August 2025
Unprompted review

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