ShopWired Reviews 

746
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for providing truly exceptional support and being incredibly responsive to any website questions. People also highlight how helpful the staff members are when guiding them patiently through complete platform onboarding, custom design tweaks, and technical updates. Some reviewers were not happy with certain platform limitations and occasional difficulties when communicating directly with management regarding support access. A few consumers noted that technical issues occasionally remained unresolved or that they experienced unexpected restrictions on ongoing customer assistance after expressing frustration during delicate conversations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the team's exceptional... See more

Customer service

Customers had positive experiences with customer service, expressing deep appreciation for the rapid response... See more

Website

Reviewers highlight positive aspects of website creation, noting that the platform is fast, functional, and... See more

Service

People report positive experiences with service, highlighting a consistent consensus regarding the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many thanks to Lewis for his clear and confident instructions re modifying our DNS records - something which makes me understandably nervous. Thanks are also due to Ernest who handled earlier support... See more

Company replied

Rated 5 out of 5 stars

I can't fault Shopwired's customer support. Whenever I have any queries or need help with something, they are always on hand within a minute and have helped out every time. Lewis was a great help to... See more

Company replied

Rated 5 out of 5 stars

Lewis at ShopWired went above and beyond to help me with my website. His knowledge, patience, and attention to detail were outstanding, and nothing was ever too much trouble. He took the time to fully... See more

Rated 5 out of 5 stars

I chose ShopWired four years ago because I wanted to support a UK business, and connect with a real person for support. At the time they were competitively priced. The support has been outstanding. Mo... See more

Company replied


Company details

  1. Ecommerce solution provider
  2. also in
  3. Software company

Written by the company

Start Selling Online Today With ShopWired - The UK’s Favourite eCommerce Platform For Selling Successfully Online. Start Your Free 14 Day Trial Today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

746 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(746)

104 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect service!

Perfect service!
Ernest is such a great help to me, I have dealt with him on many occasions now and he always sorts out the problems I have.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Migrating from shopify to shopwired

I am migrating my online store from Shopify to Shopwired and I have to say that I am incredible happy with the support team. I have dealt with Ernest this afternoon who was happy to help with all of my questions and even completed some of the tasks for me.. Really can't be happier right now. Really good start and really reassuring for the future

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Thank you, Ernest! You're a Star!

Ernest was so kind, patient and helpful!

I am brand new to opening my own business - as a Home-Based Creative Solopreneur... Even with some incredibly helpful business reference & guide books, there's still so much to learn!

Ernest understood quickly what I needed to know regarding my custom domain questions and was friendly, helpful, professional, supportive and thorough throughout our chat. I never once felt like I had asked "a daft question"!

Additionally, I really appreciated how Ernest provided me with useful information and clarity in a straightforward, easy-to-understand style.

I'm so glad I chose ShopWired!

21 July 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING.

Honestly.. Dont hesitate, Out of all the website builders these were the only ones that could help with what i needed..

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service from a fantastic platform.

I don't know the first thing about building a website but Chris B has held my hand every step of the way. I owe my successful website launch to him.

Also a massive thank you to ShopWired for providing a user-friendly backend that's easy on the budget.

Customer for life right here.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Great customer support

Great customer support, having paid people to sort out issues with Google and not getting any results I decided to be a biff and ask the Shop Wired Agent for help....expecting a request for money nothing of the sort.....issue rectified after two years and 500 products not visible on google now appearing....fantastic Chris.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Great online product support

Really good online support from Julia. Backend changes were needed, which were way above my head. Julia was patient and very clear in telling me what I needed to do and guiding me through it. 5*

9 July 2025
Unprompted review
Rated 5 out of 5 stars

I dont usually leave reviews, but....

I dont usually leave reviews, but I've been so impressed with the personal support I've had from the Shopwired live help team that I feel they deserve public recognition. I looked at and tried out the usual options for building and hosting my own ecommerce website, but it soon became clear that the amount of effort this team put into getting your website looking just how you would like it to is above and beyond what you find elsewhere. The people who have helped me - Chris B, Ernest and Julia in particular - have been of huge help. Knowing they respond so quickly in the live chat, liaise where necessary with the brilliant tech team, and repond personally by email when a particular issue has been sorted out for you, has made all the difference, especially with display features and using the free apps. I'm so pleased I went with them and would recommend them to anyone.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Live chat help review

I've been a Shopwired customer for a number of years now, today I had a slight issue i needed assistance with and had a live chat with Julia who was absolutely brilliant and sorted my query within minutes, yet again this company absolutely leads the way with customer service and never let's me down.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

The Best Service In 20 Years Trading

Leony at Shopwired has today provided the best service I have ever had from an e-commerce company in 20 years trading. My new site is up and running in just a few weeks and looks amazing. Nothing is ever too much trouble and the support is outstanding. So highly recommended.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

It's a great website provider

Yum Yum Tree Fudge Ltd
We are a busy small company and have been with Shopwired for many years, they are a great website provider, it's easy to create new pages and modify your existing pages. The client support that we receive is fantastic, when you open a chat there is actually a real person and they reply within 30 seconds which is amazing as you can solve problems and get your questions answered immediately . A special mention must go to Ernest who deserves a medal for dealing with all of my questions quickly, efficiently and professionally! Thank you Ernest.
A really good website provider.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Speedy, helpful response

Julia helped me with a few questions I had today about setting up google analytics and a few questions about the layout of my product page. I always get clear precise instructions from all of the team at shopwired and would have no hesitation in recommending them.

17 June 2025
Unprompted review

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