Shosha NZ Reviews 

Absolutely pissed. Purchased a vape, had an issue, replaced with new vape. Now won't charge not even 2 weeks in. Now the Henderson manager won't accept a refund to go towards a different and better brand of vape. I feel used by this company. They've sold a faulty and crappy vape therefore they need to either refund the full amount or credit towards a new vape. I've always been a customer but no more.

Westgate would have to be the worst shop,have traveled through out the north island,management at other shops are aware but nobody will do anything

Wailua park on the Northshore. Rip off artists. Had a faulty vape (brand new)
Returned it got. Had to do the 3 to 5 day wait. By day 3 they hadn't sent it out. They replaced it and the replacement was just as bad. Now they are saying they won't do a refund or replacement. And not the first crappy experiencethere too, but definitelythe last. Wow you guys really suck..
Would give a minus star rating if possible. STAY AWAY IF YOU DONT WANT TO BE RIPPED OFF.

Shopped at the invercargill store tonight and purchased a vape got home 5 mins later to find I had purchased the wrong one so went straight back to the store tried to exchange it for a more expensive model but was told no refunds at all even though only purchased 15mins before and unopened product
Staff were rude and just kept pointing out the refund sign that you needed to be at least 6 foot talk to be able to read as it’s flat on the counter
Will not shop there ever again !!

I have both online and gone into their Wellington Lampton Quay branch. Always good, knowledgeable and online always fast. Products have always been great. Been using them now for well over a year.

I brought a vape and it’s lasted me less than half a day, now its lying deep in the Marlborough sounds because it’s dead. Thanks alot shosha, you did me dirty this time. But not again, I’m done!!!! Thanks a lot. Don’t buy from here unless you want an overprice stick that sucks very little Smokey’s, not worth the trip, think again brothers…

Delivery times are long, not fast like they state. Also, why does stock not get sent from closest store??

Plastic pollution! The bottle of juice I purchased online had NO HOLE to squirt the juice out of. They're sourcing the cheapest product they can and it just creates plastic waste. The vape juice tastes like petrol too. I went to the store to replace the no hole bottle, and discovered that the replacement one once opened was a GLASS EYEDROPPER type so wouldn't refill my device which I had shown them..! Lazy service and just wasteful.

There is no option for negative star. poorest service after 2018 at their oldest branch .. there is one pumpkin(Kaadu) type person sitting on the shop and he didnt listened. I am going to shosha since 2012, wellington people were so nice . even wait warranyt products they made ur fault.. online vape service is more better. plz dont use shosha

Great store with fast shipping, up until the point something goes wrong. I was sent the wrong product, and they claim they called me and I approved the change (the one and only call from them was missed). They are refusing to cover the shipping cost to send back the products they wrongfully sent to me

I am from Melbourne, Australia.
This customer service is absolutely best of the best !!
The process is so smooth and at one stage I thought I got scammed.
You deserve more than 5 stars. Much more !!

Outstanding service from both Upper Hutt and Lower Hutt store. not one issue. been many times and more happy each time!!

staff in paeroa shop act like they are doing you a favour and you should be greatful they even got up this morning. twice now have been left standing outside the shop waiting for staff to actually decide to open doors and srve customers. completely unproffessional approach to service

I was recommended the company's own product by staff / management, Wow, this stuff has a petroleum aftertaste and made me feel physically unwell. Whoever created this product didn't give a hoot for the customer. These people want your money, not your customer satisfaction. When I went back and said I was concerned how bad this product was the manager and staff treated me like I was actually stupid and tried to tempt me to buy more of their stock! I said I would never go back. Quit while you are ahead. Breathe fresh air. Avoid trash consumerism. Live well, be happy to yourselves and one another!

a bunch 0ff rip offs..took my vape to the invercargill store as it stopped working after 3 days to be told it was my fault..purchased new peices it supposidly needed and still wont work....dont purchase from this company ever unless you want to be ripped off!!!!

Awful service, I ordered online but the vape didn’t work, fair enough I know that can happen but I had to jump thru hoops to get it replaced. Multiple emails I had to send video then I had to go to a local store go thru the whole thing again no immediate replacement from the shop but had to wait again, finally they got the ok to replace it but it wasn’t available so I waited again finally when it was available they wouldn’t send it out I had to go in & pick it up even thou I had covered delivery online. No apologies & unfriendly shop staff means I will not be shopping here again.

If I could give it no stars I would.
Hawera store once again has proved itself as useless and not for the first or second time.
Advertised item $6.99. Register shows it $8.99, I challenge the price and said she should sell to me as price shown, she wouldn’t, she became rude and unhelpful, never again will I step foot inside this shop again. Beware on what you are actually charged. If you still need to go into it’s at your own risk.

Website also shows it at $6.99. But

"At Shosha, we understand that the process of returning an item is often an aggravating drawn-out enterprise. Uncooperative customer service and delays can make you feel scammed. At Shosha stores we aim to do it better, with a great return policy that’s second to none in our field."

What a crock of sh**. We bought a vape just over a month ago and with no warning it ceased functioning. We walked into the Rangiora store thinking" easy, the vape is broken, we can easily get it replaced or a refund." No such luck. The rather gormless looking staff obviously have no idea of the consumer guarantees act and instead tried to make us jump through multiple hoops and told us that they needed to keep the vape for" a few days" to test it and follow a multiple day complaints process and that they would "let us know" when they had reached a conclusion. They also suggested that if they were to provide an exchange or a refund that we would be charged for the coil and pod of the vape during the process. I of course told them that this was ridiculous and opted to take the vape back and go to another store as we were only in the area for a short time.

Had no luck with their online customer service team either. They stated "we do not offer on the spot exchanges or refunds". So now I'm going to have to go into a other store, try my luck again and probably be branded a "Karen" in the process. Never buying from Shosha again.

Dosen't support customer when they have purchased a faulty product from them. Went elsewhere for awesome service